All reviews of Alayna Cormier
Review about: Abt
$1000 microwave purchase
Despite initially feeling frustrated with my $1000 microwave purchase from ABT, I have to admit that they ended up handling the resolution process pretty well. At first, I had trouble getting in touch with the sales person and my shipment was delayed. Then, when the microwave finally arrived, it was dented, which was a letdown. I took some pictures and reached out to ABT. They didn't want to send me a new one right away, insisting that I return the damaged one first. That meant waiting for weeks for a replacement, and when it did arrive, it was late and damaged despite my timestamped photo evidence.
After leaving some online reviews, ABT got in touch with me and quickly sent a new unit as soon as the damaged one was picked up by UPS. The new microwave was delivered in good condition, which was a relief. It was nice to see ABT take the necessary steps to fix the situation.