Enterprise Rent-A-Car

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Enterprise Rent-A-Car

0% Would buy here again

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Renee Lavoie
I had a reservation yesterday for a medical appointment out of town. At 226 queen st Ottawa, On, I was informed by who I assumed was the branch manager as he came out of the back office and interj...Read on

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    I had a reservation yesterday for a medical appointment out of town. At 226 queen st Ottawa, On, I was informed by who I assumed was the branch manager as he came out of the back office and interjected my convo with an employee and stated that an internet bill was NOT an acceptable form of a utility bill therefore they wouldnt accept that, i was informed 2 paystubs were needed when clearly it states recent pay stub. Clearly the screenshot on your website states an internet bill is accepted! Also, i had a cc with enough to cover the 300.00 deposit and I wanted to pay for rental fees on my MC debit card and was told no, they both had to be paid by the same card!. I had never had issues renting from northern locations before this.
    I ended up going to budget rental who helped me as Enterprise wouldn't help me. Very bad customer service. Not happy.


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