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Account Cancellation
My account got shut down by the company out of nowhere, no reasons given. It's just not right to treat customers like that, eh.
Sending money issue
My mom tried sending money through the app, but it got rejected 'cause she went over some limit. They said to split the cash, but didn't say why there's a limit in the first place. The app kept kicking my mom out even after she changed her password. Customer service wouldn't even talk to her on a Saturday, have to wait 'til Monday. First time using this app and we're not happy. Shutting this down right away!
Cash back benefits
I decided to give Koho a try after a friend told me about it. I have to admit, I'm pleasantly surprised by all the perks it offers. Getting cash back on groceries and gas purchases without a monthly fee is a real game-changer for me. I haven't had any issues with the platform so far, and I like that they listen to feedback from users and keep improving their features. One of my favorite things is being able to lock both my virtual and physical cards for added security and peace of mind. It's good to know my card info is safe from unauthorized use. Overall, I definitely recommend Koho to anyone looking to save more and keep their money secure.
Plan tier changes
My experience with Koho was all good until they decided to switch up their plan tiers. These changes basically made my current tier less valuable, so now I feel like I'm not getting as much bang for my buck. If I want to keep the same perks, I'd have to fork out double for the next tier. It feels like they're trying to force customers to upgrade by cutting back on the lower tier benefits, and that's just not right, you know?
Cash-back rates decreased
I used to always tell my friends how great this company was, but now I can't do that. They decided to lower the cash-back rates on their packages and it really made their deals not as good. I enjoyed being able to get rewards for my everyday purchases, but now it's just not worth it. I think they really disappointed their loyal customers.
Trying to set up account
I tried to make an account but it keeps saying my email confirmation is expired even though I just got it. I can't find customer service to help me, they tell me to go to chat/support but I can't find it anywhere. It's really frustrating to set up and I can't get any help.
Travel cash back
I was really looking forward to using the travel cash back feature on my card, but I was let down when I realized that I could only use my Canadian phone number for verification. This would mean I'd have to pay a lot of extra money to my phone company whenever I wanted to check my account while I'm on a trip. Other banks and services have better ways to verify like email or Whatsapp, which would make it easier for travelers like me to access their accounts without paying more. It's too bad that Koho didn't think about how this could help people who travel a lot. I'd give this feature a two-star rating overall.
Traveling expenses using my card
I recently used my card while traveling from Canada to the USA, and I was really upset with the fraudulent activity I ran into. I saw some weird charges on my account, so I told the company right away. Even though I locked my card, I kept seeing transactions from those same fraudulent places getting denied, which meant they were still trying to use my cancelled card. Even after getting a new card number, I found out that a fraudulent seller had gotten access again, making me think that maybe the company let it happen. Because of their carelessness, I decided to close my account because I was scared of losing more money. Trust is so important with financial stuff, and unfortunately, Koho didn't keep up their end of the deal in my case.
Interest payment
I gotta tell ya about my experience with this company, eh. First off, their interest payment system is a total joke, I still haven't got the interest I'm supposed to and it's like it just vanished into thin air, eh. It's so frustrating and just not right, eh. And to top it off, their credit building service is a total scam, don't believe their lies and shady ways, eh.
Unethical company practices
I had a really bad experience with this company, they just up and suspended my account for no good reason. Their customer service was just terrible, they couldn't even explain why they did it. They sent me a message on their app saying they were looking into it, but I was left totally clueless. It felt like they were unfairly keeping me from my own money. Honestly, nothing about dealing with this company was good at all.
Scammer stole money
Stay away from this website, eh? It's full of scammers who just want to take your money. And once they got it, you're stuck with no help in sight. Customer service? Forget about it. Especially this one lady, Edna - she's useless. Save yourself and steer clear of this site if you care about staying safe and secure.
Fraudulent transaction issue
I just found out that someone made a fake transaction on my account, so I contacted the company for help. But they said I might have to wait 90 days for it to get resolved. And now it's taking even longer. I'm really frustrated with how slow and uncommunicative the company has been.
Account access issue
I've been having a tough time trying to access my account with this company. Even though I've sent in all the documents they asked for several times, I still can't get into my account. It's causing me a lot of financial stress. I've tried reaching out to customer service, but they haven't been helpful at all. They're not responding to my requests for help or letting me speak to a manager. The lack of communication and support from this company has really hurt my finances, and now I'm facing eviction and homelessness. I just want to warn others to think twice before opening an account with this company.
Opening account and transfering funds
Stay away from this company. I made the mistake of opening an account and moving money on April 7th, only to regret it soon after. After reading lots of bad reviews, I realized I didn't want anything to do with this company. I spent over an hour trying to close my account, talking to a customer service rep named Valentina. Every 10 minutes, Valentina had a new excuse for why she couldn't close my account right away. I wasted a lot of time and ended up losing my money. Don't bother with this company, just stay away.
Trouble accessing account
The app totally locked me out of my account 'cause it forgot my password and won't take the new one. I've tried a bunch of times to reset it, but it's not working. I contacted customer service through the web chat, and all they said was to wait 24 hours and try again - not helpful at all. It's so frustrating not being able to access my own money. It's just not right.
Card assistance inquiry
As a customer, it's important to me to be able to get help quickly and easily when I need it. But I gotta say, it was kinda frustrating to keep getting automated responses and preset questions when I was trying to talk to a real person about my card issue. I felt like nobody was really getting what I was saying, and all I wanted was to chat with someone who knew what they were talking about and could help me out. These days, technology is a big part of customer service, but companies need to find a balance between automation and actually talking to people to make sure customers have a good experience.
Top plan, credit building, "cover"
This place is terrible. The folks on chat are like chatting with a robot that only knows some key words. They don't even get the issue! I had to chat with them twice lately and it was a total mess both times. My app got blocked and the person just kept saying to update it - like obviously, I already tried that! And then my car payment took forever to process and they didn't even understand what I was trying to say. It's so frustrating!
Fraud and theft claims
I am so frustrated with the service I got from this company. Suddenly, they closed my account without telling me why. When I tried to reach customer service, all I got were robot replies saying to contact my government official. Not only did they close my account for no reason, but $2600.00 of my money is gone too. The lack of communication and honesty is just terrible. It feels like straight-up fraud and robbery.
Account setup and verification
I recently bought some account setup and verification services from this company. I was pretty impressed at first with how fast and simple it was to get my account up and running, and the verification process went smoothly as well. But then I hit a snag when I found out that the info customer service gave me was wrong. Even though they owned up to their mistake in writing, I still had a hard time sorting things out with my bank. All in all, I was let down by how the company didn't take responsibility or follow through like they should have.
Many fraudulent charges on my account
I've had, like, so many weird charges on my account, eh. At first, I was all like, "Oh no, someone's taking my dough!" But then I checked out reviews and now I'm pretty sure it's them being sneaky. I'm trying to get my cash back, but it's like chatting with a brick wall, you know what I mean? Are they trying to pull a fast one on me? Sure seems like it. I'm definitely closing my account, they just keep getting sketchier every year. So not cool, eh.
About Koho
Koho is a Canadian financial services company operating as a fintech startup. Established in 2014, it suits the modern consumer's needs by offering a no-fee spending and savings account through a mobile app and a reloadable Visa card. The company's mission focuses on providing a transparent and accessible banking alternative, leveraging technology to help Canadians manage their finances more effectively. Koho has positioned itself within Canada's financial landscape by emphasizing features such as real-time insights into spending, savings goals, and financial coaching, aiming to simplify personal finance for its users while fostering financial literacy.
Review with most votes
Many fraudulent charges on my
I've had, like, so many weird charges on my account, eh. At first, I was all like, "Oh no, someone's taking my dough!" But then I checked out reviews and now... Read onBy: Audie