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Prepaid card account issues
My time with KOHO Financial has been super frustrating and disappointing. I've had some serious problems with my prepaid card account, like other companies holding onto my money and getting double-charged for stuff. Even after talking to customer service, I got confusing and not-so-helpful info, which just made things more annoying and took longer to fix. The fact that KOHO Financial isn't very transparent or accountable is worrying and has really made me lose faith in them.
Online banking account
I just opened an online banking account and saw some sketchy reviews about the safety and reliability of the service. Lots of people said they had trouble adding money, there's no customer service, money going missing, and accounts getting shut down for no reason. I'm wondering about the security of this service and how often these issues happen.
Rejected ODSP deposit
So, I had a problem with a deposit from ODSP, the Ontario government, that was supposed to be $658, but Koho didn't accept it. They won't give it back or tell me why they rejected it. It's really frustrating not knowing what's going on and it's making me feel helpless. I need that money for my basic needs, and Koho not helping out has put me in a tough spot.
Reloadable online shopping card
This card is fine for shopping online, but just watch out because transfers don't always work and you might not have your money for 3 whole days! That's a real pain when you're scrambling to book a hotel at the last minute.
Lost balance due to Koho mistake
So, Koho messed up my account balance and instead of fixing it, they just straight up closed my account, didn't even let me transfer my balance back to my bank account. When I chatted with them online, they kept saying I didn't make a payment, which is why my account got suspended for NSF. But, I showed them they were wrong because my money mysteriously came back onto my card after I refreshed the page. Even though I got an email saying they couldn't process my last e-transfer, they went ahead and closed my account without any heads up, so now I can't access my balance at all. I'm just left here wondering where the heck my money disappeared to.
About Koho
Koho is a Canadian financial services company operating as a fintech startup. Established in 2014, it suits the modern consumer's needs by offering a no-fee spending and savings account through a mobile app and a reloadable Visa card. The company's mission focuses on providing a transparent and accessible banking alternative, leveraging technology to help Canadians manage their finances more effectively. Koho has positioned itself within Canada's financial landscape by emphasizing features such as real-time insights into spending, savings goals, and financial coaching, aiming to simplify personal finance for its users while fostering financial literacy.
Review with most votes
Many fraudulent charges on my
I've had, like, so many weird charges on my account, eh. At first, I was all like, "Oh no, someone's taking my dough!" But then I checked out reviews and now... Read onBy: Audie