Vueling Reviews

: 29
24% Would buy here again

Most relevant positive review

  2024-03-23
Quick and Easy Booking
I had zero issues booking my flight online, and checking in was easy peasy. I'm glad I paid ...Read on
Vesta

Most relevant negative review

  2024-03-29
Flight booking experience
I recently booked a flight with this airline and it was just awful. I had to change my departure ...Read on
Mina

Review with most votes

  2023-12-16
Online check-in, smooth flight
I was totally freaked out about flying, especially after reading what everyone else had to say. B...Read on
M. Jaskolski

Reviews (29)

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    Online check-in experience

    I checked in online for my flight the other day and was kinda bummed to see there were no free seats left. I thought it was a terrible feature that didn't really put the customer first. It felt like they were just trying to make more money in a sneaky way. Other than that, the service was pretty good though.


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    Lost luggage, terrible customer service

    Hey there, so I bought my ticket and hopped on the plane all excited for a super fun trip, right? WRONG! Guess what happened! My luggage went missing like it was playing hide and seek! It's been days and I still haven't found it. And let me tell you about the people at the airport who give you the wrong information about when you can call for help. Like, what even is that?

    So, I got this letter saying "Contact us anytime!" and a phone number to call. Getting through to speak to someone is like trying to win a marathon while wearing flip flops. It's THAT hard!

    Seems like I'm not the only one who thinks you guys are clueless. The bad reviews are all over the place! I doubt I'll ever see my suitcase again.

    Word of advice - maybe work on your customer service skills? Just a suggestion.

    Oh, and don't even think about telling me to contact you again. I'd rather learn to swim in the desert. It's not happening.


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    Lost baggage issue

    I had a really bad situation where my luggage went missing during a flight. The airline hasn't been very helpful or nice, they haven't replied to my emails for weeks. They also can't make up their minds, sometimes they respond in Spanish and other times in English. It's been really stressful dealing with them and I wouldn't recommend this airline to anyone.


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    Flight booking experience

    I recently booked a flight with this airline and it was just awful. I had to change my departure date because of some unexpected stuff that came up, but then they told me I'd have to pay a big fee for that small change. Even after showing them proof of a family emergency, they didn't seem to care at all. Dealing with this airline and their lack of care for customers was super frustrating and disappointing.


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    Flight from Amsterdam to Palma

    Even though they had advertised yummy hot meals for sale on the flight, I was let down when I realized there was no actual food available. The ovens weren't working, and all the sandwiches were gone before I could grab one. It was disappointing given the expectations the airline had built up.


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    Quick and Easy Booking

    I had zero issues booking my flight online, and checking in was easy peasy. I'm glad I paid for my baggage ahead of time because it was way cheaper than other airlines. The whole airport situation went super smoothly, no long lineups to deal with, and the airport and airplane staff were so nice and helpful.


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    Disaster from start to finish

    It was a complete disaster from the moment I checked in until I finally boarded the plane. The staff was so slow, the boarding passes wouldn't even scan properly, and there was chaos at the gates. There were delays at every single step of the way. Those mobile boarding passes were totally useless, so I had to print paper ones instead, but even those didn't work. And to top it all off, there was another delay before we could even take off. I swear, I am never flying with this airline ever again.


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    Flight experience with unsettling hidden charges

    I'm really upset with how this airline is handling things. I feel like they're not being upfront with me about all the charges for my luggage. And the way the staff talked to me about my stuff was just rude. I already paid for my suitcase, but they didn't even say sorry for the mix-up. I complained, but haven't heard anything back. I wouldn't trust this airline to keep me safe, so I suggest avoiding it at all costs.


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    Flight booking experience with Vueling

    My recent experience booking a flight with an airline was actually pretty good, eh. I had heard some mixed reviews about them, but I decided to take a chance and booked a flight from Barcelona to Banjul, Gambia. After doing some research on the company, I ended up reserving a front-row seat for some extra comfort during the long trip. I also made sure to keep a close eye on the flight schedule, and I was happy to see that all the previous flights had been on time. It made me feel more confident about my decision, especially since I had heard some complaints about the airline being late. In the end, I was happy with how everything went and the service I received.


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    Flight tickets with the airline

    The staff was super rude, eh? They were yelling and being real mean. They wouldn't even let me snap any pics and watched me delete them from my phone. Plus, they kept bumping into me without saying sorry, eh? I swear, I'm never flying with this airline again because of how terrible the staff was, eh?


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    Flight experience

    My recent flight experience was so disappointing, eh? When I hopped on the plane, the seats were cramped and super uncomfortable, making the whole trip unbearable. The staff didn't seem to care about our discomfort and didn't even try to make things better. It felt like they just wanted to finish the flight as fast as they could, you know?


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    Lost luggage, unfair compensation

    They lost my luggage for three days on a 1 hour connecting flight with them, eh? They were delayed and when I claimed for the basics, they only offered me 30% of the value. There was no way to talk about or dispute the offer for the rest, whether through the chat bot or customer service. I ended up losing money because of this, so I would recommend that no one uses hold luggage with them if they want to either use it or get compensated for any losses, you know?


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    Slow and rude ground staff

    The staff on the ground were so slow and rude, not to mention terrible at communicating, eh. It stressed me out big time. Honestly, the whole thing was super annoying and made me really frustrated.


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    Short break booking

    What a terrible experience trying to book a quick getaway. They changed our flight without even telling us, so we ended up losing a whole night of our trip and some hard-earned cash. They didn't even offer us any compensation. Just a real letdown all around, eh.


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    Flight booking for 5 people

    My recent experience booking a flight for five people was a real letdown, eh. We had everything all set up for a special occasion, but then everything just went downhill. The person we were celebrating had a sudden medical emergency and was really looking forward to the trip, despite feeling under the weather. But when we got to the airport, they told us the flight was overbooked and we couldn't board, eh. It threw a wrench in all our plans and left us feeling pretty bummed out and disappointed.


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    Booking process, check-in, flight experience

    My experience with this airline was pretty good overall. Booking was easy, check-in was quick, and the flight was comfy. But one thing that bugged me was the constant music playing during boarding, taxi, takeoff, and landing. It was super irritating and made it hard to chill and read. I wish they had an option for silence or different music. Also, the lack of announcements from the flight crew was a letdown.


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    Flight experience

    My recent flight with that airline was a total letdown. Every time I fly with them, there's delays and problems with their system. This leads to last-minute seat changes at the gate every time. It's not only inconvenient but also makes me worry about security.


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    Seat selection phone call

    I was on the phone with this super annoying person who wouldn't let me get a word in edgewise! She just kept talking and talking about nothing important. I haven't even flown with this company yet, but now I'm already dreading it because of her. If this is how they treat customers on the phone, I can't even imagine what the flight will be like!


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    Denied boarding with correct paperwork

    I was denied boarding even though I had all the right documents. I couldn't reach anyone for help and couldn't speak to a real person on the phone. I'm really upset about the terrible customer service and annoyed by the airline's lack of responsibility. I wish they would just go out of business.


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    My bag was too big and I had to pay a lot extra for it!

    So, like, I had this bag that I thought would totally fit in the cabin, but then I had to pay like €120 because it was too big. I saw other people with even bigger bags getting away with it, so not fair at all! Everything was all good when I left Canada, but on the way back, the staff were so rude and not helpful at all. Honestly, don't even waste your time with this airline, just steer clear!


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