Vueling - Reviews and experiences

I wasn’t planning on making a fuss that morning — I’d actually picked Vueling because a friend had mentioned it as a cheap-ish option and I’d first noticed the carrier while scrolling flights on my phone. Still, I showed up at B45 early, thinking “nice, no stress,” and then everything got weird. My mum (she’s 75 and doesn’t speak Spanish) and I had paid for assigned seats a few weeks earlier. When we got to the gate they told us those seats weren’t available because of overbooking. Yeah, my first reaction was wary and a bit annoyed, not gonna lie — that little panic feeling in the stomach.

Weird morning — we’d driven five hours to Gatwick, checked in, grabbed coffee, and then got told the flight was cancelled. They said it was because of air traffic controllers’ strikes in France. Okay, strikes happen and I get that it wasn’t Vueling’s choice on the day, but the whole thing felt avoidable and handled badly. We were offered a full refund (which I appreciated), but the way it played out left me annoyed — especially since the strike had been public for days and their communication was basically non‑existent.
I don’t mind a refund, I mind the timing and the runaround. We could have been rebooked on another day, but the alternative was two days later — useless for a long weekend — so we took the money and drove home, tired and out of pocket for petrol and time. What really stuck with me was seeing an airline rep handing out a sheet about how to claim compensation, then later being told compensation wasn’t possible because it was “beyond the airline’s control.” That felt like false hope at the gate to calm people down. It’s not great to show customers a form that implies help and then tell them no when they actually try.
Also tried emailing customer service a bunch of times and heard nothing for two months. When I finally called, the person I spoke to was brusque and not interested in our situation — no empathy, no real explanation, just a quick no. I’ve had other airlines offer a small gesture in similar situations, so it’s hard to accept that none was possible here. The refund was the right thing, but it didn’t make up for the time lost, the cost of getting to the airport, or the stress of being stranded last minute.
If you’re thinking of flying this carrier, keep an eye on strike notices and push them for earlier communication if there are known risks. I wish Vueling would either proactively cancel with enough notice when strikes are expected or at least be honest and responsive so people don’t make long drives for nothing. A clearer policy and a bit of common courtesy from their staff would go a long way. I won’t choose them again for short trips where timing matters, and I’ve warned friends — not because mistakes don’t happen, but because this felt like poor planning and poor customer care.

I checked in online for my flight the other day and was kinda bummed to see there were no free seats left. I thought it was a terrible feature that didn't really put the customer first. It felt like they were just trying to make more money in a sneaky way. Other than that, the service was pretty good though.

Hey there, so I bought my ticket and hopped on the plane all excited for a super fun trip, right? WRONG! Guess what happened! My luggage went missing like it was playing hide and seek! It's been days and I still haven't found it. And let me tell you about the people at the airport who give you the wrong information about when you can call for help. Like, what even is that?

So, I got this letter saying "Contact us anytime!" and a phone number to call. Getting through to speak to someone is like trying to win a marathon while wearing flip flops. It's THAT hard!

Seems like I'm not the only one who thinks you guys are clueless. The bad reviews are all over the place! I doubt I'll ever see my suitcase again.

Word of advice - maybe work on your customer service skills? Just a suggestion.

Oh, and don't even think about telling me to contact you again. I'd rather learn to swim in the desert. It's not happening.

I had a really bad situation where my luggage went missing during a flight. The airline hasn't been very helpful or nice, they haven't replied to my emails for weeks. They also can't make up their minds, sometimes they respond in Spanish and other times in English. It's been really stressful dealing with them and I wouldn't recommend this airline to anyone.

I recently booked a flight with this airline and it was just awful. I had to change my departure date because of some unexpected stuff that came up, but then they told me I'd have to pay a big fee for that small change. Even after showing them proof of a family emergency, they didn't seem to care at all. Dealing with this airline and their lack of care for customers was super frustrating and disappointing.

Even though they had advertised yummy hot meals for sale on the flight, I was let down when I realized there was no actual food available. The ovens weren't working, and all the sandwiches were gone before I could grab one. It was disappointing given the expectations the airline had built up.

I had zero issues booking my flight online, and checking in was easy peasy. I'm glad I paid for my baggage ahead of time because it was way cheaper than other airlines. The whole airport situation went super smoothly, no long lineups to deal with, and the airport and airplane staff were so nice and helpful.

It was a complete disaster from the moment I checked in until I finally boarded the plane. The staff was so slow, the boarding passes wouldn't even scan properly, and there was chaos at the gates. There were delays at every single step of the way. Those mobile boarding passes were totally useless, so I had to print paper ones instead, but even those didn't work. And to top it all off, there was another delay before we could even take off. I swear, I am never flying with this airline ever again.

I'm really upset with how this airline is handling things. I feel like they're not being upfront with me about all the charges for my luggage. And the way the staff talked to me about my stuff was just rude. I already paid for my suitcase, but they didn't even say sorry for the mix-up. I complained, but haven't heard anything back. I wouldn't trust this airline to keep me safe, so I suggest avoiding it at all costs.

My recent experience booking a flight with an airline was actually pretty good, eh. I had heard some mixed reviews about them, but I decided to take a chance and booked a flight from Barcelona to Banjul, Gambia. After doing some research on the company, I ended up reserving a front-row seat for some extra comfort during the long trip. I also made sure to keep a close eye on the flight schedule, and I was happy to see that all the previous flights had been on time. It made me feel more confident about my decision, especially since I had heard some complaints about the airline being late. In the end, I was happy with how everything went and the service I received.

The staff was super rude, eh? They were yelling and being real mean. They wouldn't even let me snap any pics and watched me delete them from my phone. Plus, they kept bumping into me without saying sorry, eh? I swear, I'm never flying with this airline again because of how terrible the staff was, eh?

My recent flight experience was so disappointing, eh? When I hopped on the plane, the seats were cramped and super uncomfortable, making the whole trip unbearable. The staff didn't seem to care about our discomfort and didn't even try to make things better. It felt like they just wanted to finish the flight as fast as they could, you know?

They lost my luggage for three days on a 1 hour connecting flight with them, eh? They were delayed and when I claimed for the basics, they only offered me 30% of the value. There was no way to talk about or dispute the offer for the rest, whether through the chat bot or customer service. I ended up losing money because of this, so I would recommend that no one uses hold luggage with them if they want to either use it or get compensated for any losses, you know?

The staff on the ground were so slow and rude, not to mention terrible at communicating, eh. It stressed me out big time. Honestly, the whole thing was super annoying and made me really frustrated.

What a terrible experience trying to book a quick getaway. They changed our flight without even telling us, so we ended up losing a whole night of our trip and some hard-earned cash. They didn't even offer us any compensation. Just a real letdown all around, eh.

My recent experience booking a flight for five people was a real letdown, eh. We had everything all set up for a special occasion, but then everything just went downhill. The person we were celebrating had a sudden medical emergency and was really looking forward to the trip, despite feeling under the weather. But when we got to the airport, they told us the flight was overbooked and we couldn't board, eh. It threw a wrench in all our plans and left us feeling pretty bummed out and disappointed.

My experience with this airline was pretty good overall. Booking was easy, check-in was quick, and the flight was comfy. But one thing that bugged me was the constant music playing during boarding, taxi, takeoff, and landing. It was super irritating and made it hard to chill and read. I wish they had an option for silence or different music. Also, the lack of announcements from the flight crew was a letdown.

My recent flight with that airline was a total letdown. Every time I fly with them, there's delays and problems with their system. This leads to last-minute seat changes at the gate every time. It's not only inconvenient but also makes me worry about security.

I was on the phone with this super annoying person who wouldn't let me get a word in edgewise! She just kept talking and talking about nothing important. I haven't even flown with this company yet, but now I'm already dreading it because of her. If this is how they treat customers on the phone, I can't even imagine what the flight will be like!