C. Botsford

It was a complete disaster from the moment I checked in until I finally boarded the plane. The staff was so slow, the boarding passes wouldn't even scan properly, and there was chaos at the gates. There were delays at every single step of the way. Those mobile boarding passes were totally useless, so I had to print paper ones instead, but even those didn't work. And to top it all off, there was another delay before we could even take off. I swear, I am never flying with this airline ever again.