Journeys - Reviews and experiences

I recently ordered something from this company and I gotta say, I'm pretty disappointed with the delivery info they gave me. The person I talked to said my order would be here before Christmas, but now I haven't heard anything about it or gotten any tracking details. When I reached out to customer service to ask about my order, they told me it wouldn't be here in time for Christmas. This whole lack of communication and wrong info has definitely not been a good shopping experience for me.

I ordered from this store not long ago, and man, it was brutal. Got my package and guess what? Two left shoes, no right! Crazy mix-up, right? So I reached out to their customer service right away, thinking they'd sort it out. Nope. Just a bunch of slowpokes, no sense of urgency at all.

I had a really bad experience with a missing package from this store recently. I let them and the shipping company know on November 29th. Even though the package was marked as delivered, it was just left on top of my mailbox in the open. When my daughter got home, the package was nowhere to be seen. I asked Journeys for a refund, but they said they couldn't give one because the carrier said it was delivered. It's not right to blame the carrier for this mess, it's their fault for leaving the package where it could disappear. Journeys should own up to the lost package since we bought from them. We're not looking for a refund from the carrier, we want one from the store. We'll keep pushing for a refund and will take our complaint to the right consumer protection agencies if we have to. This whole thing has left a bad taste in my mouth, and I won't be doing business with them again.