vimeo

vimeo reviews

20 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
15%
Would buy here again
Ordering
6.0
Service
5.2
Pricing
5.6
Delivery
5.0

Featured Reviews

Spotlight: What are our customers saying?

Positive

Awesome videos

10.0

"I've been using this video website for ages now and it's really simple to upload my videos. I have a bunch of awesome videos on there and..."

Critical

Slow uploading and removal of videos without no...

5.5

"Vimeo is such a pain to use, eh? Takes forever to upload stuff and then poof, fails half the time. And what's up with them randomly deleting v..."

Most Voted

Subscription cancellation issue

6.0

"I've been having this ongoing issue trying to cancel my subscription on this platform for like four years now. No matter how many times I'..."

Reviews (20)

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Slow uploading and removal of videos without notice

J

12 reviews

5.5
Overall Rating
Would buy here again
No

Vimeo is such a pain to use, eh? Takes forever to upload stuff and then poof, fails half the time. And what's up with them randomly deleting videos without a heads up or explanation? Feels like you're playing a risky game with your content, y'know?

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
4.0

Do you already have an account?

Video hosting platform experience

C

6 reviews

3.0
Overall Rating
Would buy here again
No

I've been using this video hosting platform for a while now and honestly, it's not what it used to be. I find it really frustrating how they keep asking for more money all the time. One day, out of nowhere, they said my subscription was expired even though I pay every month. This meant my clients couldn't access any videos for two months and they didn't even bother to warn me or say sorry. The service is just horrible, with things changing all the time without any heads up, making it hard to keep up.

Detailed Ratings

Order
4.0
Service
2.0
Price
4.0
Delivery
2.0

Do you already have an account?

Payment issues with Vimeo

M

3 reviews

4.0
Overall Rating
Would buy here again
No

It's really annoying, eh, dealing with payment problems on Vimeo, eh? I've been able to pay for VOD's for years with no issues using the same info, but now it's acting up. I tried making a new account and using a different browser, but still no luck with the payment info. It's worrisome, especially since the payment info works fine on other websites and vendors I've used. The drop in service quality lately is disappointing, eh? It's a shame that editors and video creators might have to find another platform to post their content.

Detailed Ratings

Order
4.0
Service
4.0
Price
4.0
Delivery
4.0

Do you already have an account?

Video platform subscription

M

5 reviews

4.0
Overall Rating
Would buy here again
No

I got a subscription to a video platform and, man, it's been a real headache dealing with their player. It's causing some serious problems for our business, and even after reaching out a bunch of times, we haven't heard anything back. Ended up moving all our videos to a different platform. What a hassle!

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
2.0

Do you already have an account?

Bad customer service

C

10 reviews

6.0
Overall Rating
Would buy here again
No

The customer service at this place is terrible, eh. I sent them an email twice and it took them forever to reply, eh. I'm a paying customer and I need help with my e-learning videos, but they're just ignoring me, eh. I might have to switch to a different website for my videos, eh.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

My sign-up experience

R

1 reviews

5.0
Overall Rating
Would buy here again
No

I signed up for a free trial, and all of a sudden, they were trying to swipe a lot of money from my account! The cost was way too steep, even pricier than signing up for a full year straight up. It seemed like they were trying to pull a fast one on people, getting them to pay for a whole year without them even knowing. Not cool at all!

Detailed Ratings

Order
4.0
Service
6.0
Price
4.0
Delivery
6.0

Do you already have an account?

Subscription Scam

M

21 reviews

6.0
Overall Rating
Would buy here again
No

I signed up for a trial on this video website and figured I'd cancel before it ended. But even though I cancelled, they still went ahead and charged my credit card! It's such a scam, so don't trust them with your credit card info!

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Upload video stuck on "optimisation pending"

J

1 reviews

6.0
Overall Rating
Would buy here again
No

As someone who's spent a lot of time using different video platforms, I ran into a real annoying issue recently. I had a video that was stuck on "optimisation pending" on one platform. So, I reached out to customer service for some help, but I was pretty let down by the lack of response and overall customer service. It was a total bummer, and now I'm not sure if I want to use that platform again for uploading videos in the future.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

Do you already have an account?

Awesome videos

M

7 reviews

10.0
Overall Rating
Would buy here again
Yes

I've been using this video website for ages now and it's really simple to upload my videos. I have a bunch of awesome videos on there and I'm always enjoying checking out other people's videos too. The layout is clean and doesn't have ads popping up all over the place like some other sites.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Video streaming service

A

7 reviews

9.0
Overall Rating
Would buy here again
Yes

As a customer of an online video streaming service, I was kinda let down to see that their ads didn't really showcase a diverse range of people. I come from a place where everybody's different, so it's super important for brands to show that in their ads. When companies don't include all kinds of folks in their marketing, it can make some potential customers feel left out. It's really key for businesses to realize how vital diversity and inclusion are in their advertising efforts, so that they can connect with their audience and make everyone feel like they belong.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Unexpected membership sign-up

M

1 reviews

6.0
Overall Rating
Would buy here again
No

I clicked on a link to watch a video and ended up getting signed up as a member without even meaning to. Now, I'm having a hard time trying to delete this account that got made without me saying yes. It's been a real annoyance and I'm feeling pretty frustrated about it. It's not cool to feel like I got tricked into something that seems like a scam.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Online video hosting website

V

23 reviews

4.5
Overall Rating
Would buy here again
No

My time using that online video hosting site was a huge letdown. Even with other platforms on the decline, Vimeo just didn't cut it for me. The customer service was pretty meh, no real help and those automated bots were the main way to reach out. On top of that, I got hit with surprise monthly fees after signing up, and had a tough time trying to delete my account. All in all, I wouldn't suggest Vimeo as a YouTube replacement.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
4.0

Do you already have an account?

Free plan autorenewed to starter plan

G

4 reviews

2.5
Overall Rating
Would buy here again
No

They totally fooled me into making a payment for something I didn't even want! That customer service bot is completely useless and their billing tactics are sneaky and just plain wrong. We gave it a shot once, but never went back because it was way too complicated and not at all what we were looking for.

Detailed Ratings

Order
4.0
Service
2.0
Price
2.0
Delivery
2.0

Do you already have an account?

Video uploading services

G

1 reviews

5.0
Overall Rating
Would buy here again
No

Although Vimeo is great for sharing videos, their customer service has been really disappointing. I tried to get help with a bug that's been stopping my business from uploading videos for clients, but I haven't heard back in three weeks. This lack of response has really hurt my business and I'm not happy with how it's been handled.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
2.0

Do you already have an account?

I regret using this site

D

20 reviews

6.5
Overall Rating
Would buy here again
Yes

Oh geez, I really wish I hadn't used this site. It's honestly the worst ever! Dealing with customer service is like talking to a brick wall, I swear. And let me tell you, those how-to videos are completely useless. Navigating the back office is a total nightmare, no joke. When I need help, forget about it - can't even get in touch with anyone. Ugh, never going back there again!

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
6.0

Do you already have an account?

Platform limitations not clearly communicated

G

23 reviews

5.0
Overall Rating
Would buy here again
No

The video-sharing platform I used to trust isn't cutting it anymore. Vimeo doesn't tell you all the rules and limits of their plans, which can be super frustrating when you hit unexpected roadblocks. I mean, there's even a weekly upload limit they conveniently forget to mention in the plan info. And after hearing others complain about the same stuff, I've decided to find a new platform for my videos. It seems like Vimeo cares more about getting people to buy their most expensive plan instead of helping out freelancers like me.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
6.0

Do you already have an account?

Paid plans experience

J

1 reviews

4.0
Overall Rating
Would buy here again
No

I've noticed that a lot of my friends who've signed up for paid subscriptions on some video streaming services have run into some problems. One big issue is the high prices, which can be tough for people on a budget. Like, one guy I know was pretty surprised when he found out that upgrading his plan would cost him thousands of dollars per year, which he thought was way too expensive. And my friend was really upset when she paid for a yearly premium subscription, only to have her account suddenly deleted with no warning or chance to fix things. This lack of transparency and accountability is worrying and makes me wonder about how honest and helpful the platform really is.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
2.0

Do you already have an account?

Subscription cancellation difficulty

M

6 reviews

6.0
Overall Rating
Would buy here again
No

I've been having a real tough time trying to cancel my subscription and delete my account on Vimeo. I've spent a lot of time trying to figure it out by going through their FAQs and account settings, but I just can't seem to get it done. It feels like they've made it really hard for users to cancel their subscriptions and say goodbye to the platform.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Subscription cancellation issue

R

1 reviews

6.0
Overall Rating
Would buy here again
No

I've been having this ongoing issue trying to cancel my subscription on this platform for like four years now. No matter how many times I've tried, I can't seem to close it down. And to top it off, every time I give Vimeo my account details, they keep charging my card without asking me first. Plus, it's a pain to get help from customer service when I need it. So, I suggest not signing up for any subscriptions with them and not giving them your credit card or bank info to avoid surprise charges.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Monthly subscription fee

N

1 reviews

4.5
Overall Rating
Would buy here again
No

Hey folks, for real, avoid using this service! I thought I was signing up for a monthly subscription of 10 euros, but it was a total disaster. The service is really confusing, and when I tried to cancel, I couldn't find any billing info on the app. I had to email customer service to stop the payments, but they didn't get back to me in time. Next thing I know, 119.04 euros disappeared from my account! They had actually signed me up for a whole year, not just a month. I've been trying to get my money back, but no luck so far. This feels like legal theft, not cool at all. Stay clear of this service unless you want to be scammed like me!

Detailed Ratings

Order
6.0
Service
6.0
Price
2.0
Delivery
4.0

Do you already have an account?

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About vimeo

Vimeo is an American video hosting, sharing, and services platform headquartered in New York City. Founded in November 2004 by Jake Lodwick and Zach Klein, the platform stands as a key competitor to YouTube, focusing primarily on providing a supportive environment for professional filmmakers and artists to showcase their work, offering high-quality video content. Vimeo differentiates itself by prioritizing ad-free viewing and providing powerful tools for content creation, sharing, collaboration, and video hosting needs. It's known for its supportive community and emphasis on high-quality, creative video content, rather than user-generated viral videos. Over the years, Vimeo has expanded its services to include subscription-based plans offering more storage, advanced tools, and video customization options, catering to a wide range of video creators from independent filmmakers to large enterprises.

🌟 How did vimeo shine for you?

Contact Information

330 W 34th St.

10001 New York

United States

📧 n/a

🌐 vimeo.com

Categories vimeo

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Last update: November 29, 2024

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