BIGCOMMERCE Reviews
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Online store tools
I just started using these online store tools and let me tell you, they are super easy to use and make sense right away. The customer service is top-notch - they're always there to help me out with any questions or problems I run into. The support team knows their stuff and is so nice and helpful, it's a breeze getting the assistance I need. I definitely suggest this platform to anyone wanting to get their online store up and running.
Subscription cancellation issue
I recently went through a really annoying situation trying to cancel my subscription. I asked to cancel before the trial period was up, spoke to a person who said they'd pass on the request, but still, my account wasn't cancelled. It was a real pain trying to reach someone by phone, and even when I did, I got the same old story about my cancellation request being sent to the right place. The whole thing just felt sketchy and untrustworthy.
E-commerce platform subscription
As a customer who has used other e-commerce platforms before, I found BigCommerce to be pretty outdated and complicated. Compared to other more user-friendly options, I had a hard time with simple tasks like editing the footer or adding newsletter text without dealing with coding. It was annoying to always have to recode things after updates, and the platform just felt clunky and not very efficient. Even though they made big announcements, the features they added were not very well done and left a lot to be desired.
Tax calculation issue
I've been a loyal customer of this platform for a bunch of years now and never had any big problems until now. Lately, I ran into a real issue with tax calculations on my store that has cost my business a lot of money. Even after contacting customer support, I was told that a tier 2 agent would have to look into and fix the issue, but that could take up to three days. Waiting that long would mean even more financial losses for my business, and that just won't cut it. It's really disheartening to see the drop in customer service quality from this platform.
Cool backpack
Oh my gosh, this company is honestly terrible! They never respond to you at all. I purchased a backpack and now my account is locked or something because they believe I didn't pay, but I never received a bill or anything. It's super frustrating, eh!
Difficult customer support and faulty selling channels
I've been a customer for a few years now and let me tell ya, their customer service is just brutal. Every time I have a problem and try to get in touch, they just push me towards their paid developers instead of taking care of it themselves. And don't even get me started on their free apps, they're seriously lacking. Plus, trying to link up with selling channels like Facebook shop and Google merchant is always a headache. It's caused me to lose money and my customers are not happy.
Online store hosting
After using the online store hosting for 4 years, we had to cancel because of a big jump in our monthly bill. They said they'd refund us for the extra charges and we still had two weeks left of paid access, but they cut off our admin access right away when we canceled. This caused a lot of problems with refunding customers and closing our account. It's been 6 days and we still haven't heard back from billing, which just makes us even more annoyed. Moving away from this platform was definitely the best decision.
Bought store stuff
So I went to this store, and it was honestly not great. They don't have cool stuff, they charge for every little thing, and they don't even have an easy way to pay. The people working there are pretty rude and seem to only care about making money. Plus, they charge you every month for a basic store that really only works well if you're just starting out, and then you realize it's not worth it at all.
Our online shop
We got an online store and we use this website to help us out. It's not bad, but it can be pricey with all the extra charges for more stuff. The customer service is alright, you can chat with them and they'll sort you out. The ticket system isn't too bad either. But gotta admit, other sites like Shopify have way cooler features and apps. They even got a subscription service that we're itching to have here. We might make the jump to Shopify down the road.
Hockey stick and jersey
I just bought a sick new hockey stick with a matching jersey. When I went to pay, the website told me it was down for maintenance! I was so annoyed because I really wanted to show off my gear at my next game. Finally, when I got in touch with them, they said the payment didn't go through because my mom's credit card had expired. They didn't even bother to give us a heads up! They blamed it on some internal issues with their notifications. Seriously, just give me a call or something. I drop a lot of money here every month and they treat me like just a number. Not cool, dude.
Frustrating platform changes
As a long-time customer, I gotta say, I'm getting real frustrated with all the changes happening on this platform. Just when I finally get used to how things are set up and working, boom, they go and switch it all up on me again. It's really hard to keep up and manage my store effectively with all this back and forth going on. And now they want me to recode the whole store to fit the new updates? No way. I've already put so much time and effort into the current setup, I ain't goin' back to square one. I'd rather just switch to a whole new platform at this point. Dealing with all these constant changes is just too much of a hassle.
Online shopping experience
So I made an online purchase the other day, and let me tell you, the customer service was a total letdown. I had some questions about my order and tried to get help through the chat or email options, but it was way too complicated. I couldn't even figure out how to start addressing my issues. The whole thing was a mess and left me feeling frustrated and unsatisfied with the service.
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