All reviews of L. Grant
Review about: BIGCOMMERCE
Tax calculation issue
I've been a loyal customer of this platform for a bunch of years now and never had any big problems until now. Lately, I ran into a real issue with tax calculations on my store that has cost my business a lot of money. Even after contacting customer support, I was told that a tier 2 agent would have to look into and fix the issue, but that could take up to three days. Waiting that long would mean even more financial losses for my business, and that just won't cut it. It's really disheartening to see the drop in customer service quality from this platform.