100% Would buy here again

Spotlight: What are our customers saying?
Write a review

D
Delilah Towne
I was pretty bummed out with my recent purchase of replacement lids. They were supposed to fix the problem of the lids being hard to take off when the mugs heated up, but unfortunately, they didn&#...Read on
L
Lottie
I recently got to try out the customer service from this company, and I gotta say, I was super impressed. I bought a Hopper 18 cooler, but ran into a problem with it. Thankfully, the company honore...Read on
A
Alanna Johnston
I bought a 20 Oz tumbler from the store not long ago and was disappointed when the seal broke quickly, making it not hold temperature well. When I contacted customer service, they said it was norma...Read on
D
Devin Legros
My experience with Yeti's customer service was top-notch, eh. It was way better and faster than the last time I had to deal with them, eh. I had to make a warranty claim, and it was a breeze -...Read on
G
guy
So, you know what happened? I had a problem with my product's warranty, they sent me a prepaid label, I paid $5 for a box at UPS, shipped it back and bam, in just 2 weeks, I had a shiny new pr...Read on

All reviews (10)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Trouble with replacement lids

    I was pretty bummed out with my recent purchase of replacement lids. They were supposed to fix the problem of the lids being hard to take off when the mugs heated up, but unfortunately, they didn't do the job. I have two of these mugs, and both still have the same issue. Luckily, Yeti was nice enough to send me a replacement mug, which is working much better. I do wish they had replaced both mugs right away, but I'm grateful they addressed the problem. It seems like there's a problem with the threads on the original mugs that's causing this issue. Overall, dealing with Yeti has been good and they've somewhat resolved the problem.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Warranty replacement

    I recently got to try out the customer service from this company, and I gotta say, I was super impressed. I bought a Hopper 18 cooler, but ran into a problem with it. Thankfully, the company honored their warranty and got me a new cooler right away. They even helped me out with sending in the pictures needed for the replacement. When they told me my original cooler color was sold out, I was surprised but they upgraded the color and sent me a new one right off the bat. I was really impressed with how smoothly and professionally everything was handled.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    20 Oz tumbler

    I bought a 20 Oz tumbler from the store not long ago and was disappointed when the seal broke quickly, making it not hold temperature well. When I contacted customer service, they said it was normal, but I decided to do my own test with another tumbler I had. I took pictures, noted temperatures, and wrote detailed descriptions. It was only after I showed them this evidence that they agreed to exchange the faulty product. Although the problem was eventually fixed, it took a lot of effort on my part as a customer that could have been avoided.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Warranty claim

    My experience with Yeti's customer service was top-notch, eh. It was way better and faster than the last time I had to deal with them, eh. I had to make a warranty claim, and it was a breeze - so easy and convenient, eh. I sent the product back to Yeti, and they were quick to send me a replacement, eh. I really like how they stand by their warranty and their products - it gives me confidence to buy more stuff from them in the future, eh.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Prepaid warranty claim

    So, you know what happened? I had a problem with my product's warranty, they sent me a prepaid label, I paid $5 for a box at UPS, shipped it back and bam, in just 2 weeks, I had a shiny new product at my door. It couldn't have been any simpler or quicker than that. No hoops to jump through or twenty questions to answer, just smooth sailing. This whole warranty thing really made me believe in this company and their products.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Family essentials for everyday use

    These products are amazing for my family. The bottles and lunch boxes are just what my kids need for school - they keep their drinks cold and their food fresh all day long. The Crossroads Backpack has been a game-changer for our family outings, whether we're hiking, fishing, or spending hours at the baseball fields. The quality of these products is top-notch and they've really made our lives a lot easier.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    New cup

    So I got this new cup, eh? It was super awesome at first, but then it started chipping. I was like, "oh no, this is not cool, eh?!" So, I reached out to support and they were really quick to help me out, eh? I filled out this form and the next day, I got an email with instructions on how to return it. They sent me a new cup and now I'm using it every day, which is so rad, eh? Thanks, support team, you're the best, eh?


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Cool stuff

    So yeah, my experience was actually really good. The initial response I received was super basic, like they didn't even bother to actually read my question. But when I followed up, it felt like a real person actually took the time to pay attention. They shipped out a replacement really quickly, although I never did get a tracking number for it. All in all, it was smooth sailing and speedy delivery.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Coolers, drink devices, and apparel

    I've been a loyal customer, buying lots of coolers, drinkware, and clothes for my family online. We only had one problem with a wrong size on a Rambler, but when I called customer service, they were really professional and fixed it quickly. I'm glad they care about good products and customer service.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Replacement Yeti product

    I had this one time when I got a product that was all messed up, but the company's customer service was top-notch. They hooked me up with a replacement that blew my mind.


Others also viewed