Yeti Reviews

: 28
93% Would buy here again

Most relevant positive review

  2024-05-23
Dog bowl
So, I contacted customer service about my dog bowl problem, and I gotta say, they were really gre...Read on
A. Bogisich

Most relevant negative review

  2023-12-22
Defective product
I bought a tundra cooler that was all messed up, they replaced it with a new one that was still m...Read on
E. Hartmann

Review with most votes

  2024-01-01
20 Oz tumbler
I bought a 20 Oz tumbler from the store not long ago and was disappointed when the seal broke qui...Read on
Alanna Johnston

Reviews (28)

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    Trouble with replacement lids

    I was pretty bummed out with my recent purchase of replacement lids. They were supposed to fix the problem of the lids being hard to take off when the mugs heated up, but unfortunately, they didn't do the job. I have two of these mugs, and both still have the same issue. Luckily, Yeti was nice enough to send me a replacement mug, which is working much better. I do wish they had replaced both mugs right away, but I'm grateful they addressed the problem. It seems like there's a problem with the threads on the original mugs that's causing this issue. Overall, dealing with Yeti has been good and they've somewhat resolved the problem.


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    Warranty replacement

    I recently got to try out the customer service from this company, and I gotta say, I was super impressed. I bought a Hopper 18 cooler, but ran into a problem with it. Thankfully, the company honored their warranty and got me a new cooler right away. They even helped me out with sending in the pictures needed for the replacement. When they told me my original cooler color was sold out, I was surprised but they upgraded the color and sent me a new one right off the bat. I was really impressed with how smoothly and professionally everything was handled.


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    20 Oz tumbler

    I bought a 20 Oz tumbler from the store not long ago and was disappointed when the seal broke quickly, making it not hold temperature well. When I contacted customer service, they said it was normal, but I decided to do my own test with another tumbler I had. I took pictures, noted temperatures, and wrote detailed descriptions. It was only after I showed them this evidence that they agreed to exchange the faulty product. Although the problem was eventually fixed, it took a lot of effort on my part as a customer that could have been avoided.


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    Camping chair

    I bought a camping chair from this store not long ago, and it didn't go so well. I spent quite a bit on the chair and when I finally got to use it for the first time on a camping trip, a hot ember from the fire landed on it and burned a huge hole through the material. When I contacted customer service about it, they told me that this kind of damage wasn't covered by the warranty. It was really disappointing to find out that a chair meant for outdoor use wasn't tough enough to handle something like that.


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    Dog bowl

    So, I contacted customer service about my dog bowl problem, and I gotta say, they were really great. They got back to me right away and didn't hesitate to send me a new one. But even though their service was awesome, I was let down by the quality of the dog bowl. After only a month or two, rust spots started showing up even though I followed all the care instructions. It was pretty frustrating, especially since I paid a good amount for it.


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    Stainless steel tumbler replacement

    So I had to get a new stainless steel tumbler cuz my old one wasn't keeping ice cold like it used to. The company was amazing - super easy to deal with and really friendly customer service. It's nice to see they really care about their products and making sure customers are happy and satisfied.


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    Stainless steel tumbler issue

    Eh, so gettin' this stainless steel tumbler for my birthday, I noticed a crack in the ring at the bottom after only a week. I reached out to customer service on their website, sent 'em more details and pictures like they asked. They were quick to respond and replaced my tumbler under warranty, no problems at all. Then a few days later, a shiny new tumbler showed up at my door. Gotta say, their customer service was top-notch and I'm grateful for the fast fix.


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    Warranty claim

    My experience with Yeti's customer service was top-notch, eh. It was way better and faster than the last time I had to deal with them, eh. I had to make a warranty claim, and it was a breeze - so easy and convenient, eh. I sent the product back to Yeti, and they were quick to send me a replacement, eh. I really like how they stand by their warranty and their products - it gives me confidence to buy more stuff from them in the future, eh.


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    New cup

    So I got this new cup, eh? It was super awesome at first, but then it started chipping. I was like, "oh no, this is not cool, eh?!" So, I reached out to support and they were really quick to help me out, eh? I filled out this form and the next day, I got an email with instructions on how to return it. They sent me a new cup and now I'm using it every day, which is so rad, eh? Thanks, support team, you're the best, eh?


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    Prepaid warranty claim

    So, you know what happened? I had a problem with my product's warranty, they sent me a prepaid label, I paid $5 for a box at UPS, shipped it back and bam, in just 2 weeks, I had a shiny new product at my door. It couldn't have been any simpler or quicker than that. No hoops to jump through or twenty questions to answer, just smooth sailing. This whole warranty thing really made me believe in this company and their products.


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    Bought a big coffee press

    I got this big coffee press and it's awesome. Like, it keeps my coffee hot for so long and I don't have to deal with those yucky coffee grounds floating in my cup. The only thing that bugs me is that it sometimes spills a little when I'm pouring it. It's not a major issue, but it's a bit annoying. It seems like the coffee is leaking from under the lid and running down the side of the pot.


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    Tumbler replacement

    The customer service at this store was fantastic! I didn't have to deal with any unnecessary hassles to get my broken tumbler replaced. I've been shopping here for years and have bought many drink ware items. The staff was super friendly and knew what they were doing, which made me feel really appreciated as a customer.


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    Replacement process for damaged item

    I gotta say, I was super impressed with how the folks over at customer service handled getting a replacement for my damaged item. They really went the extra mile to help me out at every turn. Their communication was top-notch, making the whole return process a breeze. I was pleasantly surprised by how fast they processed and delivered my replacement. All in all, I couldn't be more pleased with the service I got.


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    Coating issue on the mug

    The mug I bought started to bubble and peel after only a couple of years of using it indoors. I contacted customer service and they said they would replace it under warranty, but it was frustrating. I had to take a bunch of pictures of the problem and send them in, then I had to send back the old mug before they would send me a new one. They didn't have the same color I got originally, so I had to pick a standard color from what they had, which was a letdown. It felt like they made the whole thing unnecessarily complicated and hard for a problem they already knew about.


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    Rambler 2pk 6oz and 16 oz cups

    I ordered my Rambler set with 6-ounce and 16-ounce cups yesterday, and they showed up this morning. The delivery was so quick, service was top-notch, and I'm absolutely loving the pink colour!


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    Recent purchases

    I just bought some stuff at this store and I gotta say, the products are really good quality. They really do keep your drinks cold for a long time, just like they promised. I'm super happy with all the cups I got and now I always make sure to take one with me when I leave the house.


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    Cooler replacement experience

    My experience with getting a new cooler was amazing! Even though my cooler was no longer under warranty, the customer service team really went the extra mile to help me out. They gave me a new cooler without any hesitation, and it was way better than I expected. This kind of service has made me a customer for life. Thanks a lot for all your help!


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    Cooler warranty solution

    I just reached out to customer service about my cooler that was out of warranty, and I was so impressed with how quickly and helpful they were in their response. They were polite and their message was well-written. Even though my cooler wasn't covered by the warranty anymore, they still went out of their way to help me out. All in all, I couldn't have asked for better service.


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    Replacement of a leaking product

    I had to deal with a broken item I bought and had to go through the replacement process. It was a pink product that started leaking while I was in Europe, causing a lot of stress and hassle. Eventually, I was able to return it and get a replacement, even though I had received an email initially denying my request after the return date.


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