M. Franecki

The mug I bought started to bubble and peel after only a couple of years of using it indoors. I contacted customer service and they said they would replace it under warranty, but it was frustrating. I had to take a bunch of pictures of the problem and send them in, then I had to send back the old mug before they would send me a new one. They didn't have the same color I got originally, so I had to pick a standard color from what they had, which was a letdown. It felt like they made the whole thing unnecessarily complicated and hard for a problem they already knew about.