We-Vibe - Overall Rating based on 21 reviews
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Purchased Jive
I bought Jive and at first, I really liked the toy. It worked well when setting it up. However, I ran into a annoying problem where it kept showing my partner as offline, even though he was right there in the same room. I tried resetting it to factory settings and adding him again, but the issue didn't go away. It was disappointing because the product itself was comfortable and felt good, but it was pretty much useless if it couldn't work properly. I've contacted customer service and now I'm waiting for a response. But after reading other reviews, I'm worried about the support I might get.
Sync and Touch vibrators
I was pretty bummed out about the Sync and Touch vibrators I bought from this company. They crapped out right after the 2-year warranty ended, which sucked because I was hoping they'd last longer. When I contacted customer service, they weren't super helpful and didn't give me the support I was looking for. I'd suggest checking out other high-end toy brands instead.
New Moxy Vibrator
I bought a new Moxy vibrator and it didn't work when I got it. The charging light was on but not blinking, even after charging for over 10 hours. When I unplugged it, the device wouldn't turn on, no matter how long I held down the power button. I'm really upset about this since it's my first time buying from them. Hopefully, we can find a solution.
Product delay disappointment
So, ya, I ordered something online last Friday and was supposed to get it within 1-3 days. They said it would come on Saturday, but it never showed up. Same thing happened on Monday and Tuesday. The delivery company hasn't said anything and We-Vibe isn't responding to my emails. I paid over £100 for this, you'd think the service would be better!
High expectations, disappointing reality
Hey, so I was really excited about this product, especially with my background working in an adult store. But honestly, it was a big disappointment. The connection with the App is terrible, especially if you're a bit on the heavier side. And the vibration levels? So boring, they all feel identical. And to top it off, the silicone skin peeling off? Nope, not for me. I'd recommend saving your money and checking out brands like Femme Fun, Satisfyer, Lovense, or Shunga Intimate Massager line instead.
We-Vibe toy
So I just got this new electronic toy from a company that sells intimate products. But guess what? My order went missing on its way to me. I reached out to their customer service team, and I have to say, they were amazing! They sorted out the issue super quickly and efficiently. They didn't waste any time sending me a replacement order, and it arrived in just a few days. And as a cherry on top, they even threw in a free bottle of lube! The way their customer service team took care of everything really impressed me, and it made me feel like a valued customer. The rep I chatted with was so friendly and helpful too. All in all, it was a great experience, and I'll definitely be shopping with them again in the future.
Bluetooth vibrator for long-distance fun
So I picked up this Bluetooth vibrator to spice things up with my girlfriend while we're apart, but man, the connection is just terrible. She has to cram her phone right in there with the toy just to keep it working. On the bright side, her phone does vibrate when I send her messages, so at least I can still make her feel good. Dealing with customer service has been a nightmare though, been going back and forth with them and still no fix in sight. Hopefully, they can get me a replacement sorted out soon.
damaged toy replacement
I had a problem with my purchase recently when the product showed up all messed up, with the rubber around the charging port all torn. But I didn't let that get me down! I sent an email to customer service, attached some pictures, and included my receipt. They got back to me super quickly and sent me a new toy to replace the damaged one. The whole thing was easy-peasy, and I'm really thankful for the awesome customer service I got from the team. This whole situation has made me even more confident in supporting this company and their products in the future.
Product replacement
I bought this product just over a year ago, and it recently stopped working. I was disappointed because it was no longer under warranty. So, I decided to contact customer service to see if they could help. I wrote them a friendly email explaining what happened, and I was pleasantly surprised when they quickly replied offering to replace the product out of goodwill. I was really impressed by how they handled the situation so generously and efficiently.
Fantastic product, charger issue
After using your product for a year, we had a problem with the charger. But the customer service team was super quick to help and send us a replacement with no extra charges. We really appreciate the fast and easy fix.
Two products
I bought a couple of things from this company not long ago and gotta say, I wasn't too happy with how it turned out. Both toys were kinda low quality and didn't really impress me. I was really looking forward to trying them out cause I'm just starting to get into using toys, but the vibrations were super weak and definitely didn't live up to my expectations. It's got me thinking about all those good reviews on their website - makes me wonder if they're really legit since my experience was far from rave-worthy.
Remote connection issues
I bought this product thinking it would be great for staying connected with my partner, considering we're both pretty tech-savvy. But even though we know our way around IT stuff, we just couldn't get a solid connection going. The app didn't even ask for permission to use the audio or phone functions, showing that it was missing those essential features. From what we experienced and what other people have said, it seems like the remote connection feature is just not reliable and causes a lot of problems.
Vibrator purchase
Alright, so I picked up this really neat vibe gadget but now it's not syncing with my phone. I've tried to fix it a few times but no dice. I sent them an email, but they still haven't gotten back to me. Pretty frustrating, eh?
Trash bluetooth vibrator
The bluetooth vibrator I bought is terrible. I got it to use with my partner who's far away, but the bluetooth stops working as soon as the toy is, like, 15mm away from the phone. It's so useless and I paid a lot for it, seriously. Customer support is, like, non-existent. They didn't even reply to my email, how rude. Don't waste your money on this garbage!
High-quality products
I gotta say, the customer service team at this company is just fantastic! I really appreciate good quality products, and this store had an amazing selection. It's so important to remember that everyone's body shapes and preferences are different, so not every product will work for every person. But the customer service team really went out of their way to help me pick out the perfect product for me and my partner. Their expertise and knowledge about their products made the whole experience so easy and enjoyable. I'm really pleased with the service I got, couldn't be happier!
Awesome toy! 🎉
OMG, I got this super cool toy from them and it's so much fun to use! But when I needed to return it because it wasn't working, their customer service was sooo bad. I sent emails and filled out forms, but nobody replied 😞. Finally, after posting a review, they fixed it super quick! 😅
Quick delivery, discreet packaging
I just wanted to share how amazing my online shopping experience was with this company! The package arrived super fast, and it was in perfect shape - I really appreciated the discreet packaging. The product itself is really top quality, and I can honestly say this company is one of the best in the business. Definitely recommend them!
Vibrating massage wand
I've been a loyal customer of yours for years and always happy with your products. But, my vibrating massage wand stopped working after just a year, with a two-year warranty. I contacted customer service for help, but we couldn't fix it. They surprised me by sending a replacement the next day. The quick and efficient service impressed me, and I'll definitely stay a customer for life. Thanks for the amazing support!
Sync 2 purchase
I got the Sync 2 for Christmas, but it wouldn't charge, eh. So, I decided to try the Jive, but had some issues with the app as well. I reached out to the company, and they were really nice and super helpful, eh!
App-controlled couples' vibrator
I just bought this app-controlled couples' vibrator and I gotta say, I'm pretty bummed out with how the app is performing. Ever since the last update, my partner and I keep getting shown as offline even though we're both online, which is making it impossible to control each other's toys. Plus, the chat feature hasn't been working since the update, making it even harder for us to enjoy the product fully. I tried reaching out to customer service, gave them all the details and even sent pictures of the issues, but they still haven't fixed anything. Overall, I'm not happy with how things have been going and I'd probably advise others not to buy this product.
Review with most votes
App-controlled couples' v
I just bought this app-controlled couples' vibrator and I gotta say, I'm pretty bummed out with how the app is performing. Ever since the last update, my partner and I... Read onBy: Macejkovic