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The F1 Store
All reviewsThe F1 Store
0% Would buy here again
All reviews (3)
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Clothing
F1store.formula1.com never delivered my package and when I started a claim they stated it was too late. Refused to reimburse me for the package they never delivered nor gave me alternative solutions. Never expected such horrible experience from this sport's customer service team. Will definitely never buy again.
McLaren Kids Hat
I ordered my product mistakenly. I intended to order an adult Mclaren hat. Realizing this I immediately sought to cancel my order but the issue was they never sent me any confirmation emails. Due to this I could not cancel the order as I did not have my order ID. I reached out to try to get my order ID through all my emails, to which the response was that they could not help me unless I contacted them from the email which was associated order. After receiving the product I reached out with the same emails in an attempt to make a return, and the email they prior said was not the email I used for the order was accepted!!! Then beginning to attempt a return, the return shipping was more expensive than the order itself!!! They would not waive the fee or refund me the shipping in any way despite it being their fault I could not cancel the order in the first place.
Utterly incompetent customer service, do not contact.
Not to mention the shipping is slow and the pricing is expensive.Do Not Shop Here
Items didn't ship and customer service was horrendous. I had to reach out to the F1 store multiple times to understand why I didn't get my items. They offered a partial refund on some items. When I did receive other items, it was so far after the event for which I ordered them that I requested a return. They offered a return but required a $20 return fee because they claimed the reason for return was not their fault. I strongly recommend not shopping with this store.
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I had same issue