Garth MacDonald

I ordered my product mistakenly. I intended to order an adult Mclaren hat. Realizing this I immediately sought to cancel my order but the issue was they never sent me any confirmation emails. Due to this I could not cancel the order as I did not have my order ID. I reached out to try to get my order ID through all my emails, to which the response was that they could not help me unless I contacted them from the email which was associated order. After receiving the product I reached out with the same emails in an attempt to make a return, and the email they prior said was not the email I used for the order was accepted!!! Then beginning to attempt a return, the return shipping was more expensive than the order itself!!! They would not waive the fee or refund me the shipping in any way despite it being their fault I could not cancel the order in the first place.

Utterly incompetent customer service, do not contact.

Not to mention the shipping is slow and the pricing is expensive.