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Security camera system
The security camera system I got from you guys is really great. The video quality is excellent, the setup is seamless, and I love how it notifies me of any activities when it's on. Thanks a lot!
Purchased a security camera system
I gotta say, the security camera system I bought is missing some key features. First off, you can't change the red and blue lights on the cameras, which is pretty annoying. And after using it for a couple of years, I've noticed the app is getting super slow, which is a pain to deal with. Plus, it would be so much better if I could go straight from a notification on my phone to the recorded clip that triggered it. That would make monitoring way easier and improve the whole user experience. If they fix these issues and add those features, I'd have no problem giving this product a glowing 5-star review.
Replacement cameras
I just bought some new cameras from this company, and I gotta say, I'm super happy with how everything went down. The customer service folks were really helpful and friendly from start to finish. Since I'm not the best with technology, they took their time explaining everything to me so I could make sure I got the right stuff. My order came in quickly and the cameras were easy to set up - now my security system is good to go. I'm really pleased with my purchase and I'd definitely tell other people to check out this company.
System reset issue
So, I had this really annoying situation where I was trying to reset the security system in my new place, but it just wasn't working. I ended up calling customer service for help, but the rep I got, Lucky, was a total jerk. He didn't even listen to what I had to say, just told me to go online and figure it out myself. He was condescending and even yelled at me before hanging up. I was so frustrated with how unprofessional and unsupportive he was.
Security camera system purchase
I just picked up this new security camera system to replace my old ones from a different company. I haven't set it up yet, but when I did a test run, I was blown away by how clear and sharp the picture was. Can't wait to get it all installed and see how it works live. I'll give you all an update once I've had more time to test it out.
Remote home monitoring system
I bought this home monitoring system from the company and it's so handy to use! My husband, who's 75 and not great with tech stuff, has been able to use it easily on his phone to keep an eye on things while we're out. The setup was really simple and the system works great. It gives us peace of mind to be able to check in on our home whenever we want.
Purchased security camera system
I got the security camera system, but the app is full of bugs. It's really annoying when I can't view clips on one device even though they show up fine on another. The user interface is not the best, making me have to manually close out every time I delete a clip. The system settings are all over the place, with the back button randomly saying "discard" and taking forever to load. The motion detection works well, but the problems with the mobile app are a big problem.
Overpriced Purchase
I was totally thinking I was snagging a great deal, but turns out I ended up shelling out way more cash than if I had just gone somewhere else. The pricing was way out of whack, not even close to competitive. I was expecting more from a store that brags about having top-notch stuff. Next time, I'll definitely be more careful and do some digging before buying anything. Saying I'm disappointed doesn't even cover it.
Additional cameras for security system
KV was great in helping me choose the right cameras for my security system. He even made an order template to make it easy to place my order. I really appreciate his awesome customer service.
Replacement DVR for older model CCTV system
I'm just so happy with the service I got from the company. My DVR crapped out on me, and I needed a new one for my old CCTV system. I jumped on the chat and gave them all the deets about my setup. The rep was super helpful and knew their stuff, they helped me find the perfect replacement. Ended up getting the new DVR they suggested, got it set up, and now it's working like a charm. Couldn't be happier with how it all turned out.
Reliable system with great features
I just bought this awesome system from your store and it's been working like a charm. It hasn't given me any problems and the features are so reliable - they always do exactly what they're supposed to do. It gives me peace of mind knowing I can count on it. I really like the quality of the product and I'm happy with my purchase.
Tech accessories
I went in wanting to check out some new tech stuff, and I gotta say, I was totally impressed with the huge variety they had. The guy who assisted me was super helpful and knew his stuff. He suggested the perfect items for what I needed, and I had no problem following his directions.
Faulty camera unit replacement
I had to deal with a busted camera that needed fixing, and lemme tell ya, it was a total nightmare. It was just after the warranty expired, but Swann still replaced it for me. But the trouble came when I tried to reconnect to see the camera on my phone. It was a real pain trying to figure it out, but eventually, I got it up and running again. Gotta say, Swann's customer service team was top-notch. They were super helpful, knew their stuff, and surprisingly nice.
Speaking to a human customer service representative
I was so happy with the service I got from talking to a real person at this company. It was nice not having to deal with those annoying automated phone menus or chatbots. I could explain my problem easily and get it sorted out quickly. It's such a basic thing, but lots of companies seem to forget about it when trying to save money. Talking to a real person made me feel important as a customer, and I'll definitely be going back to them in the future.
CCTV cameras installation
I just got some CCTV cameras installed by this company and I'm really happy with the service. They set them up just the way I wanted. The tech was super friendly and took the time to explain how everything works, making sure I knew how to use them. I had a really good experience with this company.
Two cameras
I bought two cameras from that company not too long ago, and after just three months, one of them started acting up. I contacted their customer service for some assistance, but sadly, they weren't very helpful. Rather than trying to fix the problem, it felt like they just wanted to argue with me about what was going on.
Surveillance system purchase
The surveillance system I got was really good, eh? It's reliable and the picture quality is top-notch. And it's so handy to watch from far away, which is a big bonus for me.
4 Camera system, NVR, wired
I just bought a 4 camera system with an NVR, all wired, and bullet cameras. I've been using it for two weeks now and I have to say I'm really happy with the product. The package was well packaged, arrived quickly, and no damage was seen. The quality of the NVR and cameras looks really good and sturdy, doesn't feel cheap. The instructions were easy to understand and follow, made for the regular user. Setting up the system was easier than I thought, especially with the app compatibility. I also liked having the cat5 wiring included. But, I found that making my own wires to length was tough than using the provided cables, since it made cable pulling hard due to bending in the shielding. The setup worked well with the app, but I did have trouble signing into my account on devices other than my phone.
Home security system
I had such a terrible experience dealing with customer service while trying to reset the password for my home security system. I called them three times, sent an email, and even used their chat feature, but all they did was give me a suspicious link that didn't work at all! They suggested I use an old computer to reset my password, but really, who even has an old computer lying around these days? Now I'm stuck with a security system that I can't even access, and I have to worry about previous homeowners spying on me. I reported them to the BBB so others don't get scammed like I did.
Smart TV purchase
The person helping me out with my Smart TV purchase was really good at explaining everything, which made the whole process easy and satisfying. It's hard to come by such great technical support these days, but this person knew their stuff and made sure everything went smoothly. Even though the products might be a bit more expensive, the quality and top-notch technical support definitely make it worth the money.
About Swann
Swann is a global leader in security monitoring solutions and I.T. peripherals aimed at consumers through retail channels. The company specializes in security cameras, DVRs, and surveillance systems designed to protect homes and businesses, offering a range of products that include wired and wireless security cameras, alarms, and smart security systems. Founded in Melbourne, Australia, in 1987 by David Swann, the company has grown from a basement operation into an international enterprise. Swann's commitment to innovation and quality has cemented its position as a trusted name in security solutions, expanding its footprint to countries around the world, including Canada, where it supplies advanced security products tailored to the needs of Canadian consumers.
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Categories Swann
Online shopping | Electronics & Hardware
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Seite online seit: November 12, 2021
Letzte aktualisierung: November 29, 2024
Review with most votes
Smart TV purchase
The person helping me out with my Smart TV purchase was really good at explaining everything, which made the whole process easy and satisfying. It's hard to come by such gr... Read onBy: Lang