Spier & Mackay18 reviews
This rating is based on 18 genuine user reviews submitted directly through AllReviews.
Featured Reviews
Reviews (18)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Remake suit
So, I ordered a remake suit from this company not too long ago, and honestly, it was a bit of a letdown. The quality of the suit was just okay, nothing special. On top of that, the customer service wasn't the greatest, and the fit was all off. It took forever for the suit to be delivered, way longer than other online stores I've shopped at. And when they finally sent me a remake, they were so slow to answer my emails. And to top it all off, when I got the remake suit, it still didn't fit right. All in all, I was pretty disappointed with the whole experience and wouldn't recommend this company to anyone.
bad quality clothes
I picked up some clothes from that store and man, they were such poor quality and didn't even fit properly. And don't get me started on the customer service - it was like, non-existent, seriously. I heard folks saying good things about that place but it's all just a bunch of lies. They're selling low-quality stuff for way too much money. Don't even bother trying to get in touch with them on social media, they won't even bother replying. Just do yourself a favor and steer clear of that place, trust me.
Custom shirt order
I recently ordered two customized shirts and I have to say, it hasn't been smooth sailing. I waited over four weeks without any updates on my order. When I finally reached out to see what was going on, it was a struggle. No one confirmed if my order was even being worked on or gave me an idea of when it would show up. Despite my best efforts to contact customer service, I didn't get anywhere. Deanna, the rep I emailed, never got back to me. And calling the customer service line just ended up with voicemails telling me to email Deanna. It's been a real disappointment dealing with all this radio silence and the delay in getting my order. Being a new customer, I was hoping for better service and more attention to detail.
Incorrect product description
I bought this suit that was supposed to be full canvas, but when I got it, turns out it was only half canvas. And the quality was not great either, with a cheap-looking liner. Pretty disappointing, especially coming from a brand known for good quality men's clothing. Didn't really measure up to other brands like Suit Supply or Pini Parma, in my opinion.
Best clothes ever
I don't understand why people aren't big fans of Spier & Mackay - their stuff is amazing! I've purchased shirts, pants, chinos, polos, and accessories from them, and they are definitely better quality compared to other brands like Suitsupply. It's top-notch, similar to Pini Parma.
Jacket purchase
Oh my goodness, I bought a jacket thinking it was available, but then I received an email saying it wasn't! And when I wanted to switch to a different one, they took forever to get back to me! Such a pain. And when I requested a refund, they mentioned it might take a whole week! Can you believe it? Such a terrible company.
Suits and Shirts
I recently bought 2 suits and a bunch of shirts and I gotta say, I'm super impressed with how good they are. The suits fit like a dream and look really sharp, and the red-label and black-label shirts are just fantastic. Whenever I rock the linen shirts, I get tons of compliments. The whole quality of the clothes is top-notch and I'm really happy with what I got.
New Suit Purchase
I recently bought a new suit from this company and I have to say, I was pretty disappointed with the customer service I got. I sent a bunch of emails about doing an exchange, but all I got back were slow answers and no real solution to my problem. It's just not right, especially coming from a company known for good stuff.
Online suit purchase
I bought a suit online not too long ago and I gotta say, their customer service left a lot to be desired. It's been 8 days since I ordered it and I still haven't gotten any confirmation, tracking info, or even a simple "thanks for shopping with us" message. They took my money right away, but the lack of communication has been a real letdown.
Suits selection and affordable prices
The selection of suits at this company is amazing! They have a wide range of high-quality fabrics from all over the world, so it's easy to find the perfect suit. I will say though, their shirt quality isn't as good as some other brands in the same price range. But the variety and selection they offer really make up for it. I got a lot of compliments on a suit I got from them recently, even from a fancy tailor in Savile Row! That's pretty impressive. It just shows that you don't have to spend a fortune to look sharp and stylish.
Recent suit order
I bought a suit on May 20th that was supposed to be in stock, but it hasn't been shipped yet even though they charged my credit card right away. I've emailed them several times, but their responses have been slow and unhelpful about the delay. I'm not happy about this and it makes me unsure about ordering from them again in the future.
Corduroy and chino pants
Tried to buy two things I really wanted, but had issues at checkout with my Mastercard. Support told me my billing address was the problem even though it works fine for other stores. Luckily, I was able to use my Visa instead. The items are awesome and fit well, but are just too long for me. Decent quality clothes overall, but the service could be better.
Bought lots of clothes
I got a bunch of awesome clothes from this place, some online and some from the store in Mississauga. Pretty much got my whole office wardrobe from them, and also got some casual stuff like jeans, shorts, and polo shirts. The returns were a breeze and I scored some great deals on sale items. The staff in the store were really helpful too.
Recent online purchase
It sucks when companies charge your credit card and then take more than a week to even ship your order. I had to reach out to them for an update and they straight up ignored me at first. But after a second email, they finally canceled my order. Companies need to do better at keeping their customers in the loop to avoid these kind of messed up situations.
Awesome collars
Oh man, those collars are seriously the bomb! They're so tough and fashionable at the same time. And bonus, you get a solid 20% discount on your initial purchase if you sign up with a coupon code. How awesome is that, eh?
Ill-fitting shirts
I bought some shirts from this store, and I was pretty disappointed because they didn't fit well and were not very good quality. When I reached out to customer service about returning them, the person I talked to was really unprofessional and rude. They didn't seem to know what they were talking about and couldn't give me a straight answer about the return policy. It was really frustrating, and I wouldn't suggest shopping here if you want nice clothes and good customer service.
Harrington Jacket
I just bought a Harrington Jacket from this company and it honestly wasn't a great time. It took forever for them to ship it to me, and when I reached out to customer service to send it back because it was so bad, they never got back to me. The whole lack of communication and customer service really got on my nerves and let me down.
OTR suit purchase
I bought this OTR suit, but it took forever to ship and when I tried to return it, nobody answered my emails! It's been like forever (well, more like a month) and I still haven't gotten my refund. What's up with that?! The suit itself was okay, but the customer service is just not cool, dude.
About Spier & Mackay
Spier & Mackay is a Canadian menswear company renowned for its high-quality, affordable tailoring and casual wear. The company specializes in producing fine suits, shirts, and accessories using premium materials, emphasizing superior craftsmanship and timeless designs. Founded in Toronto, Spier & Mackay aimed to bridge the gap between bespoke tailoring and off-the-rack garments by offering made-to-measure services and ready-to-wear collections that provide exceptional fit and value. The brand has garnered a loyal following for its commitment to quality, detail, and customer service, establishing itself as a significant player in the menswear industry in Canada and beyond.
Bonus!
📊 How did Spier & Mackay shine for you?
Contact Information
Categories Spier & Mackay
Page Statistics
Last update: November 2024
Review with most votes
Harrington Jacket
I just bought a Harrington Jacket from this company and it honestly wasn't a great time. It took forever for them to ship it to me, and when I reached out to customer servi... Read onBy: Moore