Skinny Dip Reviews

: 21
100% Would buy here again

Most relevant positive review

  2024-05-29
Phone case purchase
I really like buying phone cases from this store, they always make my phone look so cute! The las...Read on
Guillermo

Review with most votes

  2023-12-23
Phone case replacement
I had to contact customer service because there was a problem with my new phone case. I was happy...Read on
Kunde

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    Easter gift case

    I ordered an Easter gift case and was hoping to get it within 3-5 business days. Unfortunately, it never showed up, which made me feel disappointed and frustrated. But when I reached out to customer service, I talked to Jessica who was really helpful and understanding. She told me the case didn't pass their quality check and needed to be reprinted. Since I wanted it as an Easter gift, I shared my concerns with Jessica. She promised to hurry up the shipping process for me. Finally, it came yesterday, well-packaged with a great design that I loved. Despite the initial problem, the customer service from Jessica was excellent, and I'm happy with how it all turned out. If the service hadn't been so good, I might have given up on the brand altogether.


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    Cat decal phone case

    I've been a loyal customer of this brand for years and always loved their products, until my recent purchase. I got a phone case with cat decals that looked awesome when it came, but a week later, the decals started peeling and bubbling, making the case look cheap. It was a bummer. But, I have to give props to the customer service team for being quick to respond and giving me a full refund when I emailed them about it. I appreciate the refund, but I'm still disappointed in the drop in product quality. As a long-time customer, I hope they step up their game to keep customers happy in the future.


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    High School Musical phone case

    I just got this awesome High School Musical phone case from the store, I've been wanting it for a long time! I was so excited when I saw they finally had this design available. It's clear they pay attention to what we want and care about making us happy. The phone case is really well made and it fits my phone perfectly. I'm grateful for the hard work and passion the team put into making my dream phone case a reality. I'll definitely keep supporting and buying from them in the future. Hopefully they'll add more High School Musical cases to their collection soon!


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    Faulty phone cases

    My time at Skinny Dip was a bit of a bumpy ride. At first, I was stoked to get my order, but sadly, the two phone cases I bought just didn't fit right and were defective. But when I reached out to customer service, I was blown away. Beth, the rep I chatted with, was amazing. She quickly tackled my problem, gave me some options, and shipped out replacements in a flash. Beth's top-notch service totally turned my frown upside down. Big shoutout to her for going above and beyond to fix things up for me. Cheers to a job well done!


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    Phone case purchase

    I really like buying phone cases from this store, they always make my phone look so cute! The last one I got started to peel off, but the customer service was really great. There was this girl named Beth who helped me and fixed everything quickly. I'll continue to buy cases from here because they usually last a long time and are a good price. I guess I just got unlucky this time, but oh well. Thanks, Skinny Dip!


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    Phone case

    I bought a phone case from this store and it came with a flaw. But the customer service was amazing and they fixed the problem right away. I've bought phone cases from other places in the past, but the ones from here seem to be more durable and stay in better shape. Plus, the designs are way more appealing than others I've come across.


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    Stitch laptop case

    OMG, just ordered the cutest stitch laptop case to match my phone case and makeup bag from this brand! The quality of their products is amazing, and I'm so excited for my new laptop case to arrive. The TikTok live hosts were so fun and friendly, they even featured the laptop case for me to buy. Big thanks to the lady who did that! Also, Skinny Dipp, can you guys please make a Troy Bolton phone case for the iPhone 13 Pro Max? High School Musical cases would be a total dream for me, I'd buy them all!


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    Phone case purchase

    I bought a phone case from the store not long ago. After using it for about a month, I saw that the stickers on the case were starting to come off. I got worried about the quality of the product, so I decided to reach out to customer service for help. I was pleasantly surprised by the great service I got from one of their agents. They quickly helped me fix the problem. Georgie was super helpful and quickly sent me a new phone case. I'm really happy with the service I got and how things turned out.


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    Phone case

    I just bought a phone case from this store not too long ago, and after only a month, the camera frame fell off and I ended up losing it. I decided to shoot an email to the customer service team, asking if I could just buy a replacement camera frame. To my surprise, I got a response later that day, and they even sent me a new phone case right away. Their customer service was top-notch, and I really appreciate how quickly they addressed the issue and went the extra mile to make things right.


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    Faulty product replacement

    I just wanted to share my recent experience with a faulty product I received from an order I placed. Luckily, the customer service team was amazing and really stepped up to help me out. As soon as I reached out to them, they quickly got back to me and organized to send me a replacement product at no extra cost. They even mentioned that they were looking into the issue with the design team. I was super impressed with the level of customer service I got from Skinny Dip.


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    Bikini bottom purchase

    My recent buy of a bikini bottom was a total letdown. It was obviously a return, which is just not cool. Plus, the packaging was pretty bad too. But when I reached out to customer service, Georgie really came through! She quickly gave me a refund for the item and shipping.


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    Smudge-free case replacement

    I just got my order from you folks and there were some smudges on the case that I couldn't wipe off. I contacted customer service last night, and I was pleasantly surprised to hear back from Cora first thing this morning. She was amazing and super helpful! She sorted out sending me a replacement item right away, which I really appreciate. Everything went so smoothly, and the customer service was excellent. I'm a satisfied customer!


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    Custom iPhone case

    I ordered a custom iPhone case from this place, and when it arrived, the design was all messed up, and the colors were totally wrong. I was so angry, but then I reached out to customer service. They were really quick to help me out and sent me a new one. Beth was amazing and sorted everything out, so now I'm just waiting to see if the new one is correct this time. Fingers crossed for a better outcome!


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    Faulty phone case

    I got in touch with customer service last night about this phone case I got that wasn't working - the camera part just kept coming out when I tried to put my phone in. I was pretty bummed about the quality of the case, but Beth from customer service was so great. She quickly sent me a new one and made sure everything was fixed up. The way she handled everything really made me feel better about the company, and I'd totally think about buying from them again.


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    Phone case

    Let me tell you, this team really knows their stuff when it comes to lost packages. When my phone case disappeared during delivery, it wasn't Skinny Dip's fault, but they still did everything they could to fix the situation. The team was so quick to help, gave me a solution even better than I thought possible, and made the whole process super easy. Their customer service was amazing, and I'm over the moon with how everything turned out.


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    Slippers

    I bought some new slippers from this place because my old ones were just done for. I was so pleased with my purchase! They arrived faster than I expected and the slippers are really comfy. All in all, I had a great shopping experience here!


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    Phone case

    I ordered a phone case on Thursday afternoon and it showed up by Saturday morning. It was my first time buying something from here, and I wasn't sure because of some mixed reviews I read. But, my overall experience was awesome and I'd totally think about ordering from here again. The phone case I got was exactly what I wanted and I'm really happy with it. Even though it's thinner than I thought, it still does a good job protecting my phone.


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    Disney Cars products

    I ordered some Disney Cars stuff and I got the wrong phone case, not just once but twice. I called customer service and they fixed the problem. They sent me the right case. Beth, the customer service rep, was really nice and helpful the whole time.


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    Three tshirts

    I just bought three tshirts and man, the cotton quality is amazing and the designs are so cool. But, one of the shirts had a badly done embroidery - they forgot to take off the protector material and now there are white marks all over it. I paid good money for these, so I was really hoping for better attention to detail. It's too bad because the other two shirts were flawless, but the one with the mistake really brought down the whole experience for me.


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