Samsung reviews

Started thinking they'd fix the obvious problems, but nope — feels like they just take your cash and shrug. Reviews show it's common. I'm annoyed, honestly. Wish they'd actually answer customers instead of pretending everything's fine. Someone needs to care. for real

So there I was, unboxing and finding nothing — total stomach-drop. After three messy weeks of calls, they finally shipped a replacement and actually followed through. That’s when I relaxed, felt heard; not perfect, but relieved and amused. I've had worse from other brands, so this ended up OK.

I first saw this machine at the local appliance store after a coworker recommended Samsung. I had doubts about the price and long-term reliability, but figured it’d be fine. After 2.5 years it quit, out of warranty, and support only offered an expensive repair — about half what I paid. So my doubts didn’t go away, kinda annoyed.

avoid Flex Finance if you plan to return the phone. I tried to return it instead of making the final payment as we agreed, but Samsung stalled — a bit theatrical — and hinted my credit might suffer if I didn't pay. Forums show others had the same issue. Ironically the phone was great, which made it sting. My tip: read the tiny print and maybe pay cash.

an advisor literally sang "I don't care" down the line, left me speechless. I've had poor service elsewhere before, but this felt colder and more dismissive. Oddly, delivery itself was quick and without damage, which surprised me. I'll think twice about buying another Samsung; their warranty stance felt flimsy.

kids’ sports gear, work shirts, that kind of nonstop laundry. Delivery and installation were smooth and on time (kudos to the crew), so I was already feeling good. When the lock issue popped up, Samsung’s official line said two weeks for a tech — which felt slow — but I looked around and found a local Samsung-capable repair shop who came in four days and sorted it out. I was annoyed at first, honestly, but relieved and grateful after the quick local fix and friendly tech.

Right in the thick of a messy Saturday morning I realised — this vacuum has become my go-to. I use it for quick kitchen crumb jobs, stairs, couch corners, and wrestling with nonstop cat fur; it's light enough to fling around and strong enough to actually pick up the stuff. The battery gets me through two short cleanups, and the brushhead dealt with tangled hair better than I thought — pleasant surprise. Had a small snag with the head early on, but swapping the part was straightforward and didn't hold me up long. Not flawless, but solid day-to-day performance, easy to grab, simple to tuck away, and it makes tidying less of a chore. Happy I kept it.

it failed me over and over, so I wouldn't buy this model again. I bought the dishwasher as part of a three-appliance deal. Right away it had electrical faults and the display acted up. The detergent drawer jammed sometimes. More annoying was it quitting mid-cycle and leaving plates dirty. Samsung techs came out three times in the first year. They fixed things, or at least they thought so, but the same faults came back. After the one-year warranty lapsed it failed again. Support said they'd escalate to management for a replacement. That took weeks and felt like shouting into a void — no direct number, slow emails, little follow-up. In the end management rejected the replacement and told me to go back to support. Meanwhile I was hand-washing dishes that I had already paid good money for. Frustrating, honestly. I’m going to ditch this unit and buy a Bosch instead. If you consider this brand, ask how replacements and escalations are handled, get timelines in writing, and be prepared to push. Small tip: keep receipts and repair records handy.

I was halfway through a movie when the remote started acting up again — same remote, bought last December, and it quit after about seven months. At first it’s that annoying lag in the buttons, then some keys stop responding. The thing is light and comfortable in the hand, but the buttons felt mushier than I expected after a few months, and the back cover for the batteries got loose, so it just didn’t inspire confidence anymore. I called support and spoke with Margarita Sanchez. She was polite enough, took my number and confirmed the purchase date, which sounded promising. Then she insisted on the TV’s serial from the back of the set, not the box. So I ended up taking a 65‑inch TV off the wall — yeah, I mean literally unmounting it — to read the sticker. That was annoying and unnecessary if the box info would do. After the effort she said someone from care would follow up. Five minutes after hanging up I got an email telling me the warranty had expired after 90 days. I had already told her another rep had mentioned the same thing but she still made me do all that work. It felt like poor communication, and I asked for a manager and didn’t get a reply right away. To their credit, a different supervisor did call back the next day, apologized and arranged a discounted replacement rather than a free one, which I accepted. So yeah, I’m skeptical about their process, but the follow‑up helped. The remote itself is fine when it works; it just doesn’t hold up. Hope they improve quality control and make their phone reps clearer so no one has to unmount a TV next time.

Right in the thick of it I was trying to coordinate work and a fridge delivery, and that’s where it all went sideways. I bought the unit straight from the manufacturer expecting the usual big-brand care, but instead I spent days rearranging my schedule, calling and waiting. First delivery team turned up and refused to bring it in because of light rain and that they were “too tired” — which I get, people have bad days, but they didn’t even try. Second attempt almost ended the same until I had to step in and basically supervise the whole drop-off myself. The fridge showed up with visible damage, which meant more calls and more promises. After a bunch of back-and-forth the company agreed to replace doors and the display, but then the repair folks phoned me the morning of the appointment asking what parts were needed — even though everything was already logged. Then they said the replacement screen arrived shattered. So another day I had to take off work. I’m a subcontractor, so missed days are real money out of my pocket. I’ve dealt with bumbling small installers before, and sure, sometimes it’s their fault, but a company this size should handle basic deliveries and fixes without making customers babysit the process. On the upside, some reps were polite and tried to help, and when someone finally scheduled a replacement they seemed genuine. Still, the overall runaround and the lost work time left me pretty frustrated. I won’t be ordering from them again soon, unless they change how they manage deliveries and repairs.

one person quoting regulations, the other not stepping in to resolve things.
There’s an emotional cost to this sort of runaround. I don’t want to dramatize, but it did hit my mental health at times. I mention that because anyone dealing with long, circular customer-service threads should know it’s draining. I told a few friends and one of them insisted I try a Section 75 claim through my card provider if Samsung wouldn’t take responsibility. That was the turning point for me. Filing the claim wasn’t fun, but it felt effective. I remember the airport scene precisely because the card provider acknowledged receipt of the claim and I felt — finally — like someone outside Samsung was taking it seriously.
What satisfied me? The clarity. The moment I had documentation, a formal claim and a plan, I stopped replaying every frustrating email and started thinking about a resolution. It didn’t mean I got an instant refund, or that the people named suddenly changed tone. It meant I had leverage and direction, and that made all the difference. I also felt a small measure of satisfaction when I decided to warn others — not to be bitter, but to share practical lessons: check compatibility and features before you hand over that kind of money; don’t rely on a 30-day window as an absolute safeguard if faults appear later; keep every email and note every call.
Practical notes: the phone’s faults showed up around month one, so don’t assume the thirty days will catch everything. If you’re buying something expensive like an Ultra 10, test it thoroughly for anything you rely on. If the company’s website is opaque and the initial support team in Manila can’t help, escalate via the payment method or consumer protections available to you. My immediate tipping point was the repetitive, non-responsive emails that quoted policy without offering a workable path. That felt like being stonewalled. The satisfaction came when I shifted from trying to persuade them to using a formal, external channel that made them respond differently.
Emotionally, I’ll say this: the ordeal was wearing, and I’m still a bit surprised at how much energy it took. But that airport moment — the quiet acceptance that I had a claim in place and a plan on return — let me enjoy the trip I’d booked. I was off to Canada to watch ice hockey and, for once, I could focus on the game rather than re-reading the same email. If you’re in my shoes, get your paperwork in order early, be prepared to be firm, and don’t let a repetitive customer-service script make you doubt a legitimate complaint. The system isn’t perfect, but once you find the right lever, you can actually feel satisfied.

the driver was polite while refusing to accept the return, and the items arrived in good condition, so at least nothing was damaged. That little thing helped keep me calmer, oddly. Bottom line: the website’s payment flow caused the problem, and customer service didn’t fix it in a timely or consistent way. It’s stressful to be bounced around like that. I’m still trying to sort out the return and the refund, and I wouldn’t recommend relying on their delivery or support if you want a smooth experience.

the ice maker keeps up when friends stop by, which I didn’t expect and now kind of love. So emotionally it’s a mix — pleased with the appliance itself, a bit annoyed at the communication and zero real apology for missing the timeframe. For everyday use it’s already made life easier — meal prep is simpler, leftovers stack better, the kids can help themselves without opening doors 50 times. If you need one fast, my advice is call ahead and double-check delivery. The product delivers; the process could use work. I’m upbeat about the fridge, but the support side left room for improvement.

Eh, so I recently bought this fancy 8k TV and it's been a real pain in the butt. Every night, like clockwork at 1:05 am, it decides to turn off by itself and it's really starting to grind my gears, ya know? I tried reaching out to customer service for some help, and let me tell ya, it's been a complete gong show. They promised to send a top-notch tech guy to fix it up, but no one has shown up yet. My opinion of this company has seriously tanked. Their customer service is just not up to snuff and I'm majorly let down by the whole shebang.

This TV is just terrible, eh? I bought it like three years ago and now it's acting up with these annoying white lines across the screen. It's frustrating, you know, to invest in what's supposed to be a top-quality image just for it to start falling apart so soon. Back in the day, TVs were made to stick around but now it seems like this one's headed for the trash heap after only a few years. Can't say I'm a fan of this planned obsolescence, eh? It's bad for the planet and a waste of hard-earned cash, if you ask me.

I bought a big TV for over $2000 and then got hit with an extra $125 charge for set up. The guys they sent over were from Eastern Europe and seemed to have no clue what they were doing. They had to keep phoning their boss in their own language. Overall, it was terrible service right from the get-go.

I had a really frustrating time with the online chat service from this company. The reps didn't seem to know what they were doing and were no help at all. Because of that, I lost $600 on my online orders. It was a huge letdown and left me feeling really disappointed with the service.

The phone I recently bought from this company has been a huge letdown. The A13 phone keeps dropping calls, which is super annoying and makes it feel like I can't rely on it for anything. On top of that, it's not easy to use at all. The camera quality is pretty bad too – it can't even take good full-body shots because it's so fixated on faces. Honestly, this purchase has been a total bust and I definitely wouldn't suggest it to anyone.

I'm really annoyed with all these random apps getting installed on my phone without me even wanting them. It's such a pain having to keep deleting them to clear up room and keep my info safe. And don't even get me started on not being able to take out the battery when I need to - it's such a hassle, especially since there's no rules about it in Canada. It feels like both Google and the company couldn't care less about privacy, which makes me feel kinda uneasy about using their stuff.

So, I had to get my Samsung Book Pro 2 laptop fixed, and it didn't go too well. It kept breaking, and every time I sent it in for repairs, they sent it to their own tech partners. Couldn't even take it to places like Microcenter or Best Buy that might have been more convenient. Even after a few tries, the laptop still wasn't fixed. I asked for a refund, but it seems like that process is a whole ordeal and takes forever. I've been without a work laptop for weeks now, and it's really inconvenient. Customer service just sends my requests to their tech partner, who, from what I've seen, can't seem to get the repairs right. Overall, I'm pretty unhappy with this whole situation, especially since I put a lot of money into this laptop.