Samsung Reviews
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my recent television purchase
I just bought a new TV, eh, and outta nowhere, the picture went all wonky while I was watching. So, I checked it out and found out that one corner of my TV was melted and the screen was cracked on model number un5oj6200afxza. Looks like something in there started a fire or got way too hot, eh.
Recent 8k TV purchase
Eh, so I recently bought this fancy 8k TV and it's been a real pain in the butt. Every night, like clockwork at 1:05 am, it decides to turn off by itself and it's really starting to grind my gears, ya know? I tried reaching out to customer service for some help, and let me tell ya, it's been a complete gong show. They promised to send a top-notch tech guy to fix it up, but no one has shown up yet. My opinion of this company has seriously tanked. Their customer service is just not up to snuff and I'm majorly let down by the whole shebang.
3 years old TV
This TV is just terrible, eh? I bought it like three years ago and now it's acting up with these annoying white lines across the screen. It's frustrating, you know, to invest in what's supposed to be a top-quality image just for it to start falling apart so soon. Back in the day, TVs were made to stick around but now it seems like this one's headed for the trash heap after only a few years. Can't say I'm a fan of this planned obsolescence, eh? It's bad for the planet and a waste of hard-earned cash, if you ask me.
Large TV purchase
I bought a big TV for over $2000 and then got hit with an extra $125 charge for set up. The guys they sent over were from Eastern Europe and seemed to have no clue what they were doing. They had to keep phoning their boss in their own language. Overall, it was terrible service right from the get-go.
Online chat experience
I had a really frustrating time with the online chat service from this company. The reps didn't seem to know what they were doing and were no help at all. Because of that, I lost $600 on my online orders. It was a huge letdown and left me feeling really disappointed with the service.
Recent phone purchase
The phone I recently bought from this company has been a huge letdown. The A13 phone keeps dropping calls, which is super annoying and makes it feel like I can't rely on it for anything. On top of that, it's not easy to use at all. The camera quality is pretty bad too – it can't even take good full-body shots because it's so fixated on faces. Honestly, this purchase has been a total bust and I definitely wouldn't suggest it to anyone.
Unwanted pre-installed software
I'm really annoyed with all these random apps getting installed on my phone without me even wanting them. It's such a pain having to keep deleting them to clear up room and keep my info safe. And don't even get me started on not being able to take out the battery when I need to - it's such a hassle, especially since there's no rules about it in Canada. It feels like both Google and the company couldn't care less about privacy, which makes me feel kinda uneasy about using their stuff.
Samsung Book Pro 2 laptop repair service
So, I had to get my Samsung Book Pro 2 laptop fixed, and it didn't go too well. It kept breaking, and every time I sent it in for repairs, they sent it to their own tech partners. Couldn't even take it to places like Microcenter or Best Buy that might have been more convenient. Even after a few tries, the laptop still wasn't fixed. I asked for a refund, but it seems like that process is a whole ordeal and takes forever. I've been without a work laptop for weeks now, and it's really inconvenient. Customer service just sends my requests to their tech partner, who, from what I've seen, can't seem to get the repairs right. Overall, I'm pretty unhappy with this whole situation, especially since I put a lot of money into this laptop.
Washer and dryer purchase
I've been buying stuff from this company since 2012, and I've always been happy with the quality. But, my recent purchase of a washer and dryer was a real headache. The folks on the live chat didn't really know what they were talking about when it came to pricing and technical support, which made it tough to get my order on time. I had to buy stacking tool kits separately when I could've gotten them for free if I bought them together with the washer and dryer. And to top it off, they messed up and ordered two kits instead of one, which just made things more confusing and expensive. The communication between the sales team and the delivery service was also not so great, even though their online tracking was top-notch. I picked the earliest delivery date available, but the delivery never showed up when promised. I had to wait for Samsung to sort things out and reschedule, which wasted a lot of my time. The whole process was way more complicated and frustrating than it needed to be.
Phone repair
I sent my phone in for repair and was bummed to see it came back with marks on it. Even the courier's pics before sending it showed no marks. I contacted customer service but they didn't take any action. I'd recommend steering clear of this company for repairs.
Faulty 8K TVs
I picked up 7 QN900B & QN900C 8K TVs in the last year and every single one of them ended up failing on me. They all got warped, had lines on the screen, and even ended up with water stains inside. I reached out to Samsung customer service, but they didn't seem to care at all about the faulty products. So, I've decided to make the switch to LG for my next TV purchases.
Broken monitor, refund issues
I have a broken monitor and the customer service was terrible. They wanted way too much proof for a refund, so frustrating! Overall, it was a bad experience.
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