R.C. Willey27 reviews
Featured Reviews
Reviews (27)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Carpet purchase for entire house
This was my first time shopping at the store and lemme tell ya, I was pretty darn impressed with the service I got. From the second I walked in to check out the carpets to when they were all installed, every person I talked to was super nice, knew their stuff, and just made me feel welcome. Gregory Wilson, the sales guy in the Flooring department, was a real gem. He helped me pick out what I needed and made sure everything went off without a hitch. The end result was fantastic and I couldn't be happier with my purchase. I would definitely recommend this store to anyone looking for quality flooring and top-notch customer service.
Bedroom furniture purchase
In general, I had a good time at the store. The salesperson knew their stuff and helped us pick out the perfect bedroom furniture with no hassle. They had a great selection to choose from, and the staff was really helpful in guiding us through the decision-making process. The store had a friendly vibe, and we were happy with the customer service we received.
Credit card issue
I was freaking out because someone hacked into my credit card and account. Scary stuff, you know? So, I gave the company a call and talked to this lady, who was just meh, not all that helpful. She was like, "Don't worry, I'll fix it." But didn't tell me how I'd know when it's fixed. It's been a while now and I'm still not sure if everything's back to normal with my account. The website says to go to the store, but that's a pain when it comes to credit card stuff.
Recent flooring purchase
I just bought some flooring from this store and I gotta say, the whole experience was amazing. The Pure-Tech and Smart-Strand products I got are top-notch quality and really changed up the whole look of my home. Van and Steve, the folks on the sales team, really know their stuff and helped me pick out the perfect flooring for my place. They were super helpful, answered all my questions, and gave me some great advice. Overall, I'm super pleased with my purchase and would definitely recommend this store to anyone in need of some quality flooring.
Delivery experience
The two delivery guys who showed up at my place were amazing. They let me know when they were coming, were so professional and nice even though I wasn't at my best, and really went out of their way to make sure my stuff got to me without any issues. I was super thankful for their great service.
New bed purchase
Buying a new bed after 24 years was pretty overwhelming, but Christopher Aguirre, the sales guy we dealt with, made it a lot easier and more fun. He took the time to answer all our questions, gave us lots of info, and really seemed to care about helping us pick the right bed. It's not often you come across such great customer service nowadays, and we were really grateful for all his help. Thanks a ton, Christopher!
Warranty on appliance
I bought a 5-year warranty for my new appliance but ended up not needing it. It was $129.99, and when I asked for half back, I had a tough time. The customer service folks weren't much help, only after I asked for a manager did they tell me to call the warranty department. Sadly, Kevin Maddox, the guy who sold me the appliance, didn't respond and didn't help me out. I was pretty disappointed by his lack of follow-through, especially since he was so eager to make the sale in the first place.
Sectional sofa purchase
When I went to R.C. Willey to buy my sectional sofa, I was so impressed with how helpful and knowledgeable the sales staff was. The lady who assisted me knew everything about the different products and made the whole process so easy. She listened to what I wanted and helped me choose the perfect sofa without any hassle. She even checked for discounts or promotions to help me save some money. The service I got was amazing and made shopping for my sofa a great experience.
Bedroom furniture set
I had a terrible experience with online ordering at R.C. Willey. I placed an order thinking it would be ready for pickup in 1-2 days, but turns out they messed up my order. I called like they told me to, but they said to call back the next day because of their online system problems. Called back the next day and they said they never processed my order, now I have to wait even longer, 2-3 more days. This is not cool and now I'm questioning if I can trust their online ordering. I just hope when my order finally comes, it's right and in good shape.
New flooring purchase
I just bought some new flooring from a salesperson at the store and it was a really great experience! They knew a lot about all the different types of flooring and helped me pick out the perfect one for my home. They really listened to what I needed and made sure I had all the info to make the right choice. It was a smooth and easy process, all thanks to their knowledge and helpfulness.
Desk chair
I went to the store to buy a desk chair and it was a really good experience! The staff member who helped me was so friendly and not at all pushy. They gave me space to make my decision and didn't rush me. It was fantastic!
Carpet purchase
We just got some new carpet from this store and I gotta say, it was a really good experience. Adam, the guy helping us out, was awesome. He knew his stuff, was super friendly, and made everything really easy. They had so many different carpets to choose from, but we found the perfect one for our place. The quality is top-notch, and we're really satisfied with our buy.
Bought a dishwasher
I really enjoy going to RC Willey's to pick up things for my home. They have such a great selection and variety, especially when it comes to dishwashers. Some models I can't find anywhere else. The staff are super friendly and always help me find what I'm looking for. They deliver my new dishwasher for free, but they charge too much to set it up. I think that's a bit ridiculous, so I just have it delivered and then ask someone I know to do the set up for me.
Bedroom furniture set
My husband and I recently bought a bedroom furniture set from this store, and let me tell you, it was a huge letdown. The sales people were nice and helpful at first, but when I asked about the sale price, things went downhill. After comparing prices with another store selling the same set, I found out this store's price was the same as the other store's regular price. When I mentioned this to the salesperson, instead of trying to fix things or find a solution, they actually suggested I go buy it at the other store. Can you believe that? Needless to say, we won't be shopping at this store again.
I bought a carpet
So, I got a carpet from this place and it arrived and got set up right on time. They did a really good job, it was impressive. The salesperson, Krista Golden, was amazing and really helpful. She was so cool and made everything simple and easy.
Bought tons of stuff
This place is so awesome. We've got all sorts of things here, like couches and patio furniture. The people who work here are always friendly and helpful. We just let them know what we're looking for and they show us around. Every time we come here, everything goes really well.
Carpet and rug purchase
I recently bought a carpet and rug from the store and had the pleasure of working with two amazing associates. Cynthia Berg helped me with matching the colors, making sure I didn't order the wrong items that might have caused damage compared to the floor samples. She also checked in with me to see if I liked how the rug looked in my home. She even fixed an error on my bill to match a discounted price and quickly gave me a refund. Scott Dodge was also super helpful in picking out the right grade of carpet and pad for my office. He made sure the installation date worked for my schedule and followed up to make sure everything was done correctly. Both of them really went the extra mile in providing top-notch customer service and making sure I was completely happy with my purchase.
Flooring purchase with Cynthia in Boise
I had the pleasure of working with Cynthia over at the Boise location when I was buying flooring for my house, and let me tell you, she was amazing. Her knowledge and suggestions really helped me pick out the perfect product for my home. I was grateful for her patience as we brought home multiple samples, but she really knew what she was talking about when it came to design. If you're in the market for flooring, I definitely suggest you go see Cynthia at that location.
Scratch and Dent Fridge Purchase
When our fridge broke down right before our son's graduation, we thought we'd give the scratch and dent section at the store a look. We ended up buying a fridge, only to find out it was the wrong model. But Sales Associate Erik Escobar came to the rescue and helped us swap it for the right one. He even organized the delivery and pickup before the store opened. Erik's amazing customer service really made the whole thing easy and hassle-free.
Big screen TV installation
RC Willey installed a big screen TV in my living room last week. I had a few choices for buying and setting it up, but I always go with RC Willey because they're super pro and reliable. The workers came on time and got the TV up on the wall safely and quickly. Everything went really smoothly and was a breeze. I totally suggest RC Willey for any home entertainment stuff.
About R.C. Willey
R.C. Willey is a well-established home furnishings company based in the United States, specifically originating in the state of Utah. It was founded by Rufus Call Willey in 1932. Initially, the business started out selling appliances door-to-door, and over the years, it has expanded into a comprehensive retail operation offering furniture, electronics, appliances, mattresses, and flooring. The company is known for its large showrooms and wide range of products catering to various home needs. R.C. Willey operates several locations across the Western United States, including Utah, Idaho, Nevada, and California. The company has maintained a reputation for quality products and customer service, making it a notable entity in the home furnishing retail sector.
Bonus!
📊 How did R.C. Willey shine for you?
Contact Information
2301 S 300 W
84115 Salt Lake City
United States
Categories R.C. Willey
Online shopping | Homeware | Electronics & Hardware | Office, hobby & party supplies
Page Statistics
Seite online seit: November 16, 2021
Letzte aktualisierung: November 29, 2024
Review with most votes
LG washer and dryer purchase
Got a new LG washer and dryer here recently. Gotta give a big shoutout to Carl Cruz for hooking us up and making the whole process smooth. And major thanks to Steve and Mike, th... Read onBy: Jensen Greenholt