Molekule - Overall Rating based on 19 reviews
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Six air purifiers
I bought six air purifiers from this company not too long ago, eh? And lemme tell ya, I ain't too impressed with 'em. They don't work consistently well, even though they cost a pretty penny. Plus, the mobile app that's supposed to go with 'em has all sorts of issues too, makin' it practically useless when I try to use it. And to top it off, big-shot consumer review groups like Consumer Reports don't have high praise for these products either. Looks like they still gotta make some improvements in terms of quality and performance, eh?
air purifier
I've been using this air purifier for a bit now and I gotta say, I'm not impressed. The tech in it is wonky - the filter keeps restarting and the iOS app is super unreliable, making it a pain to even connect to the dang purifier. And don't even get me started on the customer service - total letdown. For 800 bucks, I was expecting way better quality. I think there are probably better options out there, like on Amazon or other online shops.
Air purifier
The air quality in our home took a hit because of those wildfires in California. We bought an air purifier, and let me tell you, it's been a lifesaver. It not only helped clear the air pronto during the fires, but it's been keeping things fresh and clean ever since. My doctor suggested I get one because of my asthma and smoke sensitivity, and I'm really happy I listened. Plus, we've got two medium-sized dogs, but thanks to the air purifier, you wouldn't even know they're around in the house.
Mini+ air purifier
I bought a Mini+ air purifier not long ago, but it didn't work when I first tried it. I got it on a Saturday and tried setting it up the next day, but it wouldn't turn on at all. I called customer service for help, but the person I talked to wasn't very good at English and kind of talked down to me. I had a frustrating time dealing with them, so I just returned the purifier to the store and got a different one that my friend suggested.
International customer service
I bought something from this company hoping it would be great. But then I found out it wasn't easy being an international customer. The filters for the product cost a lot, and when you add the shipping, it's hard to replace them often like they say you should. When I talked to customer service about it, they just gave me a generic answer saying they only ship to the US and Canada. Not being flexible for international customers is a big problem for the company, even though their product is pretty good.
Air and MiniAir+
I have some conflicting feelings about my experience with the Air and MiniAir+. The Air worked great right away and did a really good job. But the MiniAir+ was a letdown since it never worked properly out of the box. It seems like the company behind the MiniAir+ needs to improve their game to reach the same level of quality as the Air device.
Faulty product
I got the product and tried to set it up but had no luck. It wouldn't connect to WiFi and kept showing an error that said there was no filter. When I called customer service, I had trouble talking to the person because of language differences, which just made me more frustrated. After trying for more than an hour without success, I ended up with no connection and a product that doesn't work. A friend suggested this device, but now I'm not sure if it was a good recommendation. I'll have to find another air purifier that actually works.
Air purifier malfunction
So, my air purifier decided to quit on me after just 3 years of using it. I reached out to customer service to see about getting it fixed or replaced, but they basically told me my warranty was up and I'd have to buy a new one. This guy Joel, who said he was a supervisor, didn't seem to care at all and just said there was nothing they could do. It's kind of ridiculous that with these things costing so much, they don't have any repair services or a team to figure out what went wrong. I'm pretty disappointed and frustrated with the lack of options and the terrible customer service. Definitely won't be buying from them again.
Allergic air purifier
I was super pumped to test out this air purifier after watching a neat video, but the moment I switched it on, I had a severe asthma attack. My entire apartment felt stuffy and dirty. I ended up having to visit the doctor because my breathing was the worst it's been in years. Dealing with customer service to return the purifier was a nightmare. They took ages to reply and randomly charged me over $200. It was a huge headache and to top it off, they couldn't even cancel my filter subscription when I sent back the unit. So frustrating!
Recent purchase return process
Returning the four units I bought together was a total headache. I tried reaching out to customer service by email to ask for a return and get instructions and labels. But man, it was a mess. They took forever to get back to me and their responses were all over the place. I had to send a bunch of emails and make a bunch of phone calls just to get things moving with the return. It was a real letdown how bad they were at communicating and getting things done, especially since they said I could get a full refund within 30 days. I had to get my credit card company involved to get the return instructions and labels, and even then it took more emails to make sure my card got refunded. This whole thing made me doubt their customer service and how they handle things. I think they were super unprofessional and all over the place with this return, and it really changed how I see the company.
Air purifier purchase
My experience with your company has been quite disappointing. It all started when I placed my order and had some problems with customer service and communication. Your team wasn't very responsive or professional, which was really frustrating. I'm the kind of shopper who expects good service, and unfortunately, your company didn't meet my expectations. I wouldn't suggest your services to others because of how my experience went.
Overpriced, old unit
I bought this air filter that took so long to come in, and then it ended up breaking after just a couple of months. Dealing with sending it back was such a pain, and all I got in return was a refurbished one. I feel like I wasted so much money on it, and it didn't even work as good as other brands out there.
Recent purchase experience
So, I ran into a big problem with this company's lack of customer service for folks living outside of the US. Even though I bought something from them back when I was in the US, now that I'm in Canada, they won't give me the replacement filters I need. Because of this, I've had to buy expensive filters from other sellers, and it's been super frustrating and inconvenient.
Air purifier purchase
This air purifier has been giving me so many problems, it's been a real nightmare. It keeps breaking down, causing more stress than actually helping. I tried replacing the filter once, and it ended up not working at all. When I asked for a refund, they wouldn't give me my money back, just another faulty product. My advice is to avoid the hassle and find a different, more dependable option out there.
Air purifier
I decided to give this air purifier company a try last year after hearing so much buzz about their new purification technology. Despite some negative reviews, I was drawn to their cool product designs and believed in their vision. However, after using their air purifier for just a few months, it started to act up and needed constant fixing. Even though they claimed quality and durability, I was stuck dealing with issues that messed with my daily routine. When it finally stopped working, I contacted customer service, only to hear that it was out of warranty and I'd have to buy a refurbished one at a small discount. I was really let down and annoyed by the company's lack of reliability and customer care. In the end, I switched to a different brand and have been happy with my choice ever since. I'd advise anyone thinking about buying from this company to really think it over before making the same mistake I did.
Molekule Air
So, I got this air purifier back in early 2018 and man, it's been running non-stop ever since. Yeah, it was pretty expensive at $799 plus tax, but hey, it does the job well. I even told my friends about it, but that was before I had to order more units for them. Let me tell you, the website is a total disaster. Like, seriously, buggy checkout processes and like, zero customer support. I had to go through all these hoops just to place an order, and then it got rejected for no reason at all. The customer support was no help at all, like totally clueless. I really regret recommending Molekule now.
And don't even get me started on the auto-refills system. Supposed to be hassle-free? More like a huge headache. To be honest, this whole experience has me questioning if this fancy device was even worth the investment.Air purifier
This air purifier looks nice, but the price is a problem. It's not just expensive, but you also have to keep buying filters on subscription. And it doesn't even adjust to air changes in real-time, which is disappointing. It also only works for a small space compared to other options out there.
Product return request
I bought this air purifier not too long ago, but I've been noticing this really strong plastic smell that just won't go away. I found out that the purifier might actually be releasing more chemicals into the air, so now I don't really feel safe having it on. I've tried contacting customer service twice about it, but I still haven't heard anything back.
Air purifier purchase
I bought an air purifier and was told that I could easily get replacement filters. But now they're saying I can't buy the filters, and they don't know when they'll be available in Canada. I feel like they lied to me and were not honest about it.
Review with most votes
Product return request
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