Maui Jim Reviews

: 20
75% Would buy here again

Most relevant positive review

  2024-05-29
Polarised glass lenses with re
I just bought some polarized sunglasses from this company and I gotta say, I'm super happy w... Read on
Pearlie

Most relevant negative review

  2024-03-25
Recent eyewear purchase
I was really let down by this eyewear brand I tried out. I got my first pair and it was a total m... Read on
Ottilie

Review with most votes

  2023-12-06
Stylish sunglasses
I just got a new pair of cool sunglasses from this company and I gotta say, I'm pretty satis... Read on
Oberbrunner

Reviews (20)

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    First pair of high-quality sunglasses

    I recently bought my first pair of really nice sunglasses, and man, let me tell you, they were so comfy and stylish! They were a bit pricey, but I just had to have them because they looked and felt amazing. But my joy was short-lived because they got damaged only a month after I bought them. I contacted the repair center for help, and I was pleasantly surprised by the awesome service I received. They quickly sent me a repair form and even waived the processing fee, which was totally unexpected but really nice of them. I chose USPS Priority shipping for both ways, and guess what? In just two weeks, my sunglasses were returned to me looking good as new. Their repair service was top-notch, and I'm definitely gonna stick with them as a customer.


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    Sunglasses repair

    I recently had a bit of a mishap with my wife's sunglasses and ended up breaking the left arm, making them unwearable. Even though they were no longer under warranty, I decided to contact the repair team to see if they could fix them. I was pleasantly surprised when Maui Jim's repair team not only quickly fixed the sunglasses by replacing the arms and nose pads, but they also included a new soft case with them. The customer service we received was exceptional and we were really grateful for it. In a world where customer service can often be lacking, Maui Jim's team really went above and beyond to make sure we had a positive experience. We are so thankful for the amazing service we received. Thank you so much.


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    Sunglasses issue resolved

    I recently had a problem with a pair of sunglasses that were no longer under warranty, eh. But, I decided to give customer service a shout, and I was actually pleasantly surprised by the help I got. I got to chat with a real human who really knew what they were talking about and together we figured out a solution. It was so much better than dealing with those chat bots or never-ending emails. The issue got sorted out quick and professionally, all within a week. I really appreciate how my problem was handled fairly and with care. It's not every day you come across such great customer service, so big props to the company for taking care of their customers like that, eh.


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    Stylish and durable sunglasses

    I just bought a pair of sunglasses from this store and I gotta say, I am super happy with how they turned out. These shades are looking so cool, super sturdy, and they do a great job at protecting my eyes from the sun's harmful UV rays. On top of that, the customer service was top-notch. The repairs were quick, only took a week from start to finish, and they even covered the shipping both ways. They went above and beyond by replacing the nose pieces and arms on my old sunglasses, gave them a good clean, and threw in a collapsible case. Sure, you can probably find cheaper sunglasses elsewhere, but you won't get the same quality and care that this store provides.


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    Polarised glass lenses with repair and replacement arms service

    I just bought some polarized sunglasses from this company and I gotta say, I'm super happy with how good they are. They're top-notch quality and do a great job at blocking out the sun's glare. And let me tell you, the customer service was out of this world! When one of the arms on my sunglasses broke after five years, they fixed it up and replaced it in just three days, no charge. I'm really impressed with their dedication to making sure customers are happy, and I'll definitely be coming back for more in the future.


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    Recent eyewear purchase

    I was really let down by this eyewear brand I tried out. I got my first pair and it was a total mess. I paid a good amount upfront, but the prescription lenses were way off. When I contacted customer service, they weren't willing to fix the mistake even though it wasn't a big deal. I ended up returning the glasses and only got a refund because the local supplier understood my frustration with the brand's lack of responsibility. It wasn't a great experience, so I'd advise others to think twice before buying from this brand.


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    Broken sunglasses repair

    I recently broke the arm on my favourite prescription sunglasses and I was so upset about it. But then I did a quick search online and found out there was a repair place in the UK that could fix sunglasses like mine. I just followed the instructions they gave, sent my glasses in, and within a week they were all fixed up, in a new case, and sent back to me. And get this - the whole thing only cost me £12! I was seriously so impressed with the amazing customer service I got from this company. It's pretty rare these days to find a service that is both quick and affordable. I'm definitely going to tell all my friends and family about this repair service.


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    Sunglasses repair and customer service

    I recently had the pleasure of getting some awesome customer service when I had to get my sunglasses fixed. I bought them way back in 2004 and ended up breaking one of the arms. When I reached out to the company, they not only replaced both arms for free but also hooked me up with a new case since my old one was looking pretty beat up. The way they paid attention to the little things and took care of everything really blew me away, and now I'm even more loyal to this brand. It's not every day you come across such top-notch customer service, so I'll definitely be getting a new pair of prescription sunglasses from them soon.


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    Maui Jim sunglasses

    The folks at this store are super friendly and always ready to lend a hand. I've bought a bunch of sunglasses from them, and every time I stop by, they go out of their way to help me pick out the best lenses and frames. Their commitment to making sure customers are happy is really something. I love showing off my Maui Jim sunglasses to others and watching them be blown away by how clear and high-quality the lenses are. Once you get a taste of the top-notch service and products at this store, you won't want to go anywhere else.


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    Broken sunglasses

    I was so upset when my sunglasses fell off my head and got wrecked. I contacted the company, not thinking they could do much, but I was pleasantly shocked by how great the customer service was. They told me to send the broken pieces in for inspection, so I did and paid a small fee. Before I knew it, my sunglasses were fixed and looked totally new again. The quick and awesome service I got has made me a loyal customer, and I'll definitely be telling all my friends about this company.


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    Sunglasses repairs

    I gotta say, this place is awesome for fixing sunglasses! The team that does the repairs is amazing. They're super friendly and really know their stuff. They go out of their way to make sure you're happy with the results. I always trust them to provide top-quality service.


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    Sunglasses

    I just bought a pair of sunglasses and man, were they ever flimsy! I've had to fix them four times already and they weren't cheap either. I thought they'd be stronger, especially for the price I paid. My $20 Ironman shades have lasted way longer in comparison.


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    Overpriced sunglasses

    I bought a fancy pair of sunglasses from this company at a steep price, thinking I was getting a top-notch brand. But lo and behold, just 2 years later, I dropped them by accident and one of the lenses cracked. When I tried to get a replacement, turns out the model was no longer being made and lenses were not in stock. What a letdown! I was hoping to keep those sunglasses for at least 5 years considering how much I shelled out. Feels like I wasted my money on a product that ended up being useless.


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    Sunglasses purchased.

    So I bought these sunglasses not too long ago and ran into a bit of a problem with the lenses falling out. The first time it happened was on the left side just a week after I started wearing them. Then about a year later, the same lens fell out again, this time on the sidewalk and got all scratched up. I contacted customer service hoping for some help, but they pretty much just said tough luck. They did offer me a new pair for a little cheaper though. All in all, I wasn't too pleased with the product or the service I got.


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    Quick sunglass repair

    I went to the store in Mississauga for a quick sunglass repair and I gotta say, the service was top-notch. Joanna and Mariangela were super friendly and made the whole experience really nice. They were so helpful and made everything easy-peasy. It's awesome to see people who care so much about their customers. I would definitely suggest checking out this store if you need sunglasses fixed or want to buy a new pair.


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    Maui Jim prescription sunglasses

    I got my Maui Jim prescription sunglasses a couple years back and one of the lenses started deteriorating within a year. Shortly after, the other lens did the same. When I contacted customer service, they said it was normal wear and tear and wouldn't help. I'm really let down by their lack of responsibility and would suggest to others not to buy from them. The expensive price doesn't match the quality of the product.


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    Ordered sunglasses online

    So I ordered those sunglasses online, eh? And get this, they didn't even send me a receipt or confirmation. But you know what? They took my money right off the bat! And then, on top of it all, the sunglasses showed up all damaged. So then I tried to order another pair for my partner, same deal! Maui Jim was so unhelpful and wouldn't even cancel the order. It's like they don't give a darn about their customers!


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    New sunglasses purchase

    I just got some new sunglasses from your website. Everything went smoothly when I ordered them, they came quickly, and I was happy to see that they're made in Japan. The sunglasses are top-notch, giving me clear vision and a cool look. I'm impressed by the quality and the care put into making them. Also, I had a good interaction with your customer service. I sent an email with a question and got a fast response in no time. Thanks!


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    Stylish sunglasses

    I just got a new pair of cool sunglasses from this company and I gotta say, I'm pretty satisfied with them overall. They look awesome and I'm really looking forward to rocking them in the summer. But, my excitement kinda took a hit when I saw the case they came in - not impressed. It's super flimsy and I'm not convinced it's gonna keep my shades safe, especially considering how much they cost.


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