Macy's - Reviews and experiences

My shopping trip at the department store wasn't great. They didn't have much to choose from and the customer service was bad. The staff didn't seem interested and weren't helpful when I asked about some stuff. Also, the prices were too high compared to other stores nearby. I wasn't happy with my visit and won't be going back.

Lately, I've been noticing that the customer service at Macy's has been going downhill. But when I went to the green acres mall, my whole outlook changed. The ladies in the fragrances department, Alisha and Patty, were so nice and helpful. They gave me great gift suggestions and made my shopping trip fun. It was nice to get such personal attention and good advice. I just wanted to give a big thank you to Alisha and Patty for going the extra mile!

I tried to buy something online recently, but my order got canceled because there was some issue with verifying my info. I did everything they asked to confirm my details, even called customer service for help. But I kept getting passed on to different departments without getting any help. I got so frustrated and decided to just go to the actual store instead. It was a huge waste of time and I was so disappointed with how everything went down at that store. I definitely won't be shopping there again, that's for sure.

Today, I had a great experience meeting an amazing worker at Macy's who really went out of their way to help me find clothes for my son who has a disability. Latoya in the men's clothing section at the DC store was so friendly and gave me so much valuable help. I've been let down by Macy's for years because they never have the right sizes, especially for my son's pajamas. But, Latoya took the time to find the right sizes and even checked other Macy's stores that might have what we needed. Her hard work and eagerness to help really made a big difference in my shopping trip. I haven't had this kind of help at Macy's in a long time, so it was a nice surprise. I was hesitant to go today because of past experiences, but I'm so glad I did because Latoya's amazing customer service has made me believe in Macy's again. Maybe things are changing for the better at Macy's after all.

So, I went to this store and let me tell you, it was not a good experience. The employees there really need to work on their customer service skills. One of them was pretty rude to me just because I didn't speak the same language. And if you happen to order something online, they don't seem to care much if it gets lost in the mail. Not cool, right? Oh, and don't even get me started on their return policy, it's pretty terrible. Nordstrom, on the other hand, is way better and more upscale.