Macy's - Reviews and experiences

I just got dishes as a gift from an online order, but the package arrived in bad shape. The box holding the dishes was falling apart, and some dishes were broken. I'm disappointed in how they were packed. Even though customer service offered to send a replacement set, I doubt it will be packed any better. It's annoying to have to send back the damaged set due to poor packaging.

I recently bought something online and let me tell you, it was a total disaster. The thing got sent from a different province and they didn't have my full address, so the delivery guy had a hard time finding me. I called customer service twice and they were no help at all. When I asked to talk to a manager, they actually hung up on me. I was so fed up that I just told the delivery guy to send it back. I'm definitely not ordering from that store online again.

My recent online shopping experience with Macy's was pretty disappointing. I ordered a few things, but the package ended up being shipped from way far away instead of close to home. To top it off, they forgot to include my full address on the package, only my P.O. Box and missing my street address. This mistake made the shipping company not want to deliver the package, which led to a frustrating back-and-forth between Macy's customer service and the shipping company. I talked to three different customer service reps, but none of them could fix the address issue properly. Also, the language barrier made it hard to communicate, making things even more frustrating. When I asked to speak to a manager, I was put on hold forever and then suddenly disconnected. In the end, I had to tell the shipping company to send the package back, leaving me with a bad taste in my mouth about my Macy's online shopping experience.