Estée Lauder Reviews

: 26

इस कंपनी के डेटा की सत्यता की जांच की गई है और इसे सत्यापित किया गया है। इसकी आधिकारिक वेबसाइट पर जाना सुरक्षित है। हमें विश्वास है कि ऑनलाइन पारदर्शिता और सुरक्षा सभी कंपनियों को हमारे साथ सत्यापित करने के लिए प्रेरित करती है, ताकि वे जान सकें कि कहां विश्वसनीय और सुरक्षित रूप से खरीदारी की जा सकती है।

50% Would buy here again

Most relevant positive review

  2024-05-08
Foundation purchase
I bought this foundation thinking it would give me a nice matte finish that would stay on all day...Read on
E. Boyer

Most relevant negative review

  2024-05-07
Delayed Delivery for Christmas
I just ordered something from the Estée Lauder website, hoping to get it before Christmas. But th...Read on
Albin

Review with most votes

  2024-02-10
Double Wear Waterproof Gel Eye
When I first saw these Double Wear Waterproof Gel Eye Pencils in the gorgeous Sapphire blue color...Read on
Mara

Reviews (26)

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    Day wear face cream, advanced night repair serum, eye gel

    I recently picked up the Day wear face cream, advanced night repair serum, and eye gel from this company, and I gotta say, I'm really happy with how everything turned out. Even though I saw some bad reviews, I decided to take a chance, and boy am I glad I did. The products came right on time and were nicely wrapped. Plus, I got some extra stuff like free samples and discounts that just made my day. The Day wear face cream, advanced night repair serum, and eye gel all were top-notch quality, just like I expected. They did wonders for my skin that tends to be a mix of oily and dry, and they stayed put all day long. The attention to detail in the packaging was also impressive - everything arrived in perfect shape. Overall, my experience was even better than I thought it would be, and you can bet I'll be coming back for more.


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    Skincare products

    I've been a loyal customer of this company for over 20 years now, and I've always been happy with the quality of their products. However, I recently had a small issue with a missing order confirmation. When I reached out to customer service for help, I could sense a bit of frustration in the agent's voice. Having worked in customer service before, I know how tough it can be. It's important to remember that these agents are just following company rules, and if something goes wrong with your order, it's not their fault personally. Treating them with kindness and respect is key, as they deal with difficult customers every day. Once the agent realized I was understanding and patient, her tone changed and she was happy to help me out.


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    Skincare and makeup purchase

    I've been a loyal customer of this company for so many years now. Their skincare and makeup products are top-notch, especially for us more mature folks. Yeah, they might be a bit pricier, but let me tell ya, the results are totally worth it. And the customer service at this place? A+. Anytime I've had a question or concern, they've always been quick to respond and super professional. One time, I messed up a promo code and missed out on a freebie. I shot them a quick email, and just like that, the problem was fixed and my free gift was on its way. Plus, I love their online loyalty program - getting rewarded for coming back just makes it all the more worth it.


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    Tom Ford fragrance purchase

    I just bought a Tom Ford perfume online and got a dud, which was a bummer. I tried to sort it out with the store but no luck. So I thought about my good experiences with Estée Lauder before and decided to ask their customer service for help. And guess what? They totally came through and fixed everything super quickly and like total pros. Their dedication to making customers happy really stands out compared to other companies. I'm really thankful for their awesome help and would totally suggest them to anyone needing some reliable and quick assistance.


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    Foundation purchase

    I bought this foundation thinking it would give me a nice matte finish that would stay on all day. But man, was I ever disappointed. Even though I have regular skin and did everything the instructions said, the foundation became greasy after a bit and completely disappeared after only five hours. Not cool! I was expecting better long-lasting coverage that doesn't feel heavy from this brand.


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    Delayed Delivery for Christmas

    I just ordered something from the Estée Lauder website, hoping to get it before Christmas. But they didn't send out my order until 3 days later, so now it won't arrive on time. I'm really bummed out because I count on getting things when I need them. Next time, I'll make sure to check the reviews first.


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    Recent foundation purchase

    I recently bought some foundation from this brand and I gotta say, I was super impressed with the customer service I got. I've been using their stuff for a while now, and their staff has always been really helpful and knew their stuff. Twice in the last few years I got products that didn't agree with my skin, and both times they exchanged them quickly for something better. Their no-questions-asked way of taking care of customers is really amazing. I've never been let down by this brand's service.


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    Cosmetic products

    When I went to the store the other day, it was really sad to see one of the workers crying while trying to help customers. Even though she was going through a tough time, she still stayed professional and knew a lot about the products, which I've always admired. It was hard to watch her like that, especially since they didn't have enough staff. The company really needs to focus on taking care of their employees to prevent situations like that from happening again.


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    Anti-Aging Skincare Set

    I just bought an Anti-Aging Skincare Set from this company and I gotta say, I'm really impressed with how good the products are. The set comes with a cleanser, serum, and moisturizer that have really improved the feel and look of my skin. They're gentle but work really well, making my skin feel hydrated and fresh. I've actually been getting compliments on how my skin looks ever since I started using these products every day.


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    Recent skincare set purchase

    I just bought a skincare set from this company, and I gotta say, I'm super satisfied with the results. The products are top-notch and have really improved the look of my skin. Plus, the packaging is gorgeous and feels so fancy. I was pleasantly surprised by the variety of products they offer, catering to all skin issues. Honestly, I'm thrilled with my purchase and would totally recommend these products to anyone else.


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    Estée Lauder mascara

    I recently bought two Estée Lauder mascaras based on recommendations, but they didn't work out for me. They were packed too tightly on the brush, making it hard to apply without it getting clumpy. Even when I tried wiping off the extra mascara, there wasn't much left on the brush. Despite the expensive cost, I was disappointed with how they worked and won't be buying them again.


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    $200 worth of skincare products

    I am so frustrated with the service I got. I bought $200 of skincare stuff online and now the company says they don't have a record of it. I even showed them screenshots of me talking to their customer service team, but they just ignore it. It's annoying dealing with a company that can't even do simple things right. I definitely recommend not using their services.


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    Incorrectly ordered product for gift

    I bought something online not long ago and accidentally picked the wrong color for a gift. I quickly started the return process thinking I'd get my money back soon. But it's been three weeks since I sent the item back, and even after many phone calls and an online chat, I still haven't received my refund. This slow process and delay in fixing the problem has really let me down and made me frustrated. I might think twice about buying from this company again.


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    My recent skincare purchase

    I was really disappointed with the customer service at this store. I contacted them about my skin reacting to skincare stuff I bought. They said they would look into it and let me know. But it's been weeks and I still haven't heard anything. It's annoying to not hear back and feel like they're ignoring my concerns. I know reactions can happen, but they should at least keep me in the loop. Not keeping me posted and following up is just not cool.


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    Anti-aging serum and moisturizer

    I ordered an anti-aging serum and moisturizer in mid-November, eh? The company's service has been really disappointing, eh? The package got lost during delivery, and even though they said they would send it once it's in stock again, nothing happened, eh? It's been a hassle trying to reach customer service through live chat, with long waits and promises of a refund within a week that never came true, eh? It's been weeks and still no refund, making me frustrated and unsatisfied with the whole thing, eh? There's been no communication and no effort to fix things, so I've decided not to buy from them again, eh?


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    Makeup set for sensitive skin

    I was so excited to try out this makeup set for sensitive skin! I've always struggled to find products that don't upset my skin. The foundation was amazing - it covered well without feeling too thick. And the eyeshadow colors were stunning and lasted so long. I was really impressed with this set overall and would definitely suggest it to anyone with sensitive skin.


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    Staff treatment and product quality

    This company is absolutely terrible when it comes to how they treat their employees. I was bullied, received no proper training, had to deal with unprofessional behavior from HR, and even had issues with my pay, which made it hard to pay my bills. The higher-ups didn't care and denied everything, making the work environment toxic and giving me lots of anxiety. On top of that, the products are not even good, which just makes everything worse. I really recommend avoiding this company, whether you're thinking of working there or buying their stuff.


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    Reward scheme

    I've been a loyal customer for more than thirty years and recently started buying directly from the company. Sadly, my experience with the rewards program hasn't been great. Even though I'm in the top tier for points, I didn't get the full-sized moisturizer I requested and just got a sample instead. When I tried to get help from customer service, it took a whopping two weeks to talk to someone, only to be told that I didn't claim the reward properly at checkout. This isn't the kind of service I expect from a brand I've been supporting for so long. To top it off, I've had bad encounters with an Estée Lauder team member at Liverpool airport and have been mistreated and disregarded by the customer service team in the past.


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    25 November order for birthday present

    I ordered a birthday present in November.


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