Estée Lauder Reviews
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Day wear face cream, advanced night repair serum, eye gel
I recently picked up the Day wear face cream, advanced night repair serum, and eye gel from this company, and I gotta say, I'm really happy with how everything turned out. Even though I saw some bad reviews, I decided to take a chance, and boy am I glad I did. The products came right on time and were nicely wrapped. Plus, I got some extra stuff like free samples and discounts that just made my day. The Day wear face cream, advanced night repair serum, and eye gel all were top-notch quality, just like I expected. They did wonders for my skin that tends to be a mix of oily and dry, and they stayed put all day long. The attention to detail in the packaging was also impressive - everything arrived in perfect shape. Overall, my experience was even better than I thought it would be, and you can bet I'll be coming back for more.
Skincare products
I've been a loyal customer of this company for over 20 years now, and I've always been happy with the quality of their products. However, I recently had a small issue with a missing order confirmation. When I reached out to customer service for help, I could sense a bit of frustration in the agent's voice. Having worked in customer service before, I know how tough it can be. It's important to remember that these agents are just following company rules, and if something goes wrong with your order, it's not their fault personally. Treating them with kindness and respect is key, as they deal with difficult customers every day. Once the agent realized I was understanding and patient, her tone changed and she was happy to help me out.
Skincare and makeup purchase
I've been a loyal customer of this company for so many years now. Their skincare and makeup products are top-notch, especially for us more mature folks. Yeah, they might be a bit pricier, but let me tell ya, the results are totally worth it. And the customer service at this place? A+. Anytime I've had a question or concern, they've always been quick to respond and super professional. One time, I messed up a promo code and missed out on a freebie. I shot them a quick email, and just like that, the problem was fixed and my free gift was on its way. Plus, I love their online loyalty program - getting rewarded for coming back just makes it all the more worth it.
Tom Ford fragrance purchase
I just bought a Tom Ford perfume online and got a dud, which was a bummer. I tried to sort it out with the store but no luck. So I thought about my good experiences with Estée Lauder before and decided to ask their customer service for help. And guess what? They totally came through and fixed everything super quickly and like total pros. Their dedication to making customers happy really stands out compared to other companies. I'm really thankful for their awesome help and would totally suggest them to anyone needing some reliable and quick assistance.
Recent order issues
Hey there, I just wanted to chat about a few issues I've come across with my recent orders from your company. Sometimes I've noticed things missing or the wrong stuff has been sent to me. I totally get that mistakes happen sometimes, but it would be awesome if we could nail it right the first time. When I reach out to customer service about the mix-ups, they do fix things up for me, but it can be a bit of a headache, you know? I've also seen some other companies selling the same Estée Lauder products, and they're a bit cheaper and faster with their deliveries. I might have to think about switching to them if these issues keep popping up. Thanks for listening!
Recent foundation purchase
I recently bought some foundation from this brand and I gotta say, I was super impressed with the customer service I got. I've been using their stuff for a while now, and their staff has always been really helpful and knew their stuff. Twice in the last few years I got products that didn't agree with my skin, and both times they exchanged them quickly for something better. Their no-questions-asked way of taking care of customers is really amazing. I've never been let down by this brand's service.
Next day delivery
Ordered next day delivery, but the item wasn't sent out until the morning after, so it's running late. Spent a ton of time on online chat to get a refund for the delivery fee. The person I talked to said the item would arrive the next day, but it's been 2 days and still no sign of it. They really need to up their customer service game.
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