Estée Lauder - Overall Rating based on 26 reviews
Featured Reviews
Reviews (26)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Next day delivery
Ordered next day delivery, but the item wasn't sent out until the morning after, so it's running late. Spent a ton of time on online chat to get a refund for the delivery fee. The person I talked to said the item would arrive the next day, but it's been 2 days and still no sign of it. They really need to up their customer service game.
Birthday gift disappointment
I've been a loyal member of that cosmetic brand for a while now and I always looked forward to their birthday gift, usually some awesome skincare products! But this year they sent me a mascara, which I don't even wear. Ugh! And to top it off, the online chat customer service was awful - they closed the chat before I could even finish saying anything. Not cool at all!
Day wear face cream, advanced night repair serum, eye gel
I recently picked up the Day wear face cream, advanced night repair serum, and eye gel from this company, and I gotta say, I'm really happy with how everything turned out. Even though I saw some bad reviews, I decided to take a chance, and boy am I glad I did. The products came right on time and were nicely wrapped. Plus, I got some extra stuff like free samples and discounts that just made my day. The Day wear face cream, advanced night repair serum, and eye gel all were top-notch quality, just like I expected. They did wonders for my skin that tends to be a mix of oily and dry, and they stayed put all day long. The attention to detail in the packaging was also impressive - everything arrived in perfect shape. Overall, my experience was even better than I thought it would be, and you can bet I'll be coming back for more.
Cosmetic products
When I went to the store the other day, it was really sad to see one of the workers crying while trying to help customers. Even though she was going through a tough time, she still stayed professional and knew a lot about the products, which I've always admired. It was hard to watch her like that, especially since they didn't have enough staff. The company really needs to focus on taking care of their employees to prevent situations like that from happening again.
30ml brightening serum
I just bought the 30ml brightening serum and I gotta say, it was a real letdown. When I got it, I found out there was only enough serum for two pumps in the bottle. For $75.00, I was expecting a lot more. I feel like I got scammed and won't be buying this again.
Skincare products
I've been a loyal customer of this company for over 20 years now, and I've always been happy with the quality of their products. However, I recently had a small issue with a missing order confirmation. When I reached out to customer service for help, I could sense a bit of frustration in the agent's voice. Having worked in customer service before, I know how tough it can be. It's important to remember that these agents are just following company rules, and if something goes wrong with your order, it's not their fault personally. Treating them with kindness and respect is key, as they deal with difficult customers every day. Once the agent realized I was understanding and patient, her tone changed and she was happy to help me out.
Review with most votes
Cosmetic products
When I went to the store the other day, it was really sad to see one of the workers crying while trying to help customers. Even though she was going through a tough time, she st... Read onBy: Gina Fritsch