Wilford Ebert

I've been a loyal customer for more than thirty years and recently started buying directly from the company. Sadly, my experience with the rewards program hasn't been great. Even though I'm in the top tier for points, I didn't get the full-sized moisturizer I requested and just got a sample instead. When I tried to get help from customer service, it took a whopping two weeks to talk to someone, only to be told that I didn't claim the reward properly at checkout. This isn't the kind of service I expect from a brand I've been supporting for so long. To top it off, I've had bad encounters with an Estée Lauder team member at Liverpool airport and have been mistreated and disregarded by the customer service team in the past.