Michael Kors - Overall Rating based on 29 reviews
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Christmas wristlet
I got a leather wristlet as a Christmas gift from my partner, but it looks nothing like the pictures or description online. The color and material are totally different. So, I decided to send it back through Royal Mail. It's been almost a month since I sent it back, but I haven't gotten any email confirming the return or a refund yet. I contacted customer service by email five days ago, and they told me that my order made it to their warehouse. They said they'd investigate because I should have gotten my refund by now. However, three days have gone by, and I still haven't heard anything or gotten my money back. It's been a frustrating and disappointing situation, and I'm very unhappy with the service I've received.
Handbag
I bought this handbag from a store not long ago, but I have to say, it's been a real letdown. I've been talking back and forth with their customer service since April 20th about my order, but I still haven't gotten it. The tracking info they gave me was wrong, saying it was delivered somewhere that isn't even close to my place. And on top of that, someone unknown supposedly got the package. I've tried to fix things, but no one from the company has been able to help me out at all.
Unresponsive customer service regarding order delivery
I'm super bummed about the customer service at this store. I've been emailing them for days about my missing order, but no one has gotten back to me. It's frustrating and disappointing. And to top it off, the tracking number they gave me doesn't even work on the DHL site! I deserve better service from a company like Michael Kors.
$800 handbag stolen by the delivery person
My experience with this store was terrible. I bought an $800 handbag and when it arrived, the delivery person took it. I contacted customer service many times, but they didn't respond to my emails and wouldn't give me a refund, even though I showed them evidence that it was delivered to their return center. I won't be shopping at this company again. Keep your money and go somewhere else. I had to open a PayPal dispute to eventually get my money back.
Disappointed with return process
I bought something from that store not too long ago, but I had to bring it back because it wasn't good quality. It's been a while since I returned it, but I still haven't gotten my money back. The customer service wasn't helpful at all, they just said to wait another week. It's frustrating because other companies give refunds faster.
Handbag and wallet
As someone who shops at this brand quite often, I bought a handbag and wallet online not long ago. But, I gotta say, the whole delivery and return situation was a total letdown. I sent back two packages by mail on January 17th, and up until today, I haven't seen a single penny back in my account. It's just not right, especially since I've dropped a lot of cash on this brand before. I've always been a loyal customer, whether in-person or on the web, but this experience really rubbed me the wrong way. I'll definitely be more cautious about buying from them again.
Leather handbag
I just bought this gorgeous leather handbag from this brand and let me tell you, I am so impressed with how well-made and classy it is. The design is timeless but also really trendy, so I can pair it with any outfit. The leather is soft and tough, and the stitching is done so well, it's perfect. Everyone keeps telling me how nice my new handbag is and I'm just over the moon with my purchase. This brand definitely lives up to its reputation for luxury and elegance.
Backpack purchase
I bought a backpack from this store not too long ago, but sadly, it never made it to the person I wanted to give it to. When I talked to customer service about it, they said it was too late to do anything. But when I went to the delivery company, I found out the store gave me wrong info. It's really frustrating that the store has my money and won't fix this mess.
Leather handbag
I'm completely in love with my new handbag. The leather is such great quality, and the design is really classy and versatile. I've already gotten lots of compliments on it! The inside is super roomy for all my stuff, and the adjustable strap is a total game-changer. It's definitely worth every penny.
Leather wallet and crossbody bag
I just got myself a new leather wallet and crossbody bag from this brand, and let me tell you, I am super impressed with how nice they are. The leather is so fancy and tough, and the little details on them make them look even better. The wallet has lots of compartments, which makes it really practical for using every day. And the crossbody bag is so versatile and stylish, great for hanging out or dressing up. I've gotten lots of compliments on them and I'm really happy with my purchase.
leather handbag
I just got this super gorgeous leather handbag from this brand, and let me tell you, I am beyond impressed with how well-made and stylish it is. The attention to detail and the craftsmanship really shine through in every little stitch and feature of the bag, making it a classy and timeless addition to my outfit. The design is so sleek and sophisticated, totally living up to the brand's reputation for luxury and elegance. Every time I strut around with it, I get tons of compliments, and honestly, I couldn't be more pleased with my new purchase.
MK watch purchase
I bought this fancy watch from this brand about two years back. Just the other day, the darn battery died on me, so I tried to change it myself. But oh boy, putting the back cover on was a real struggle, even the watch repair shop couldn't figure it out. Feeling all irritated, I got in touch with the company for some help, only to find out my watch was out of warranty and they wouldn't lift a finger. I sent them all the paperwork they asked for, but they still said no. I'm just not happy with how they treated me after the sale, it's just not right.
Bag purchase
OMG, I was so upset when I saw that my bag was on sale for cheaper just a few days after I bought it. And then the store didn't even give me a refund or a voucher like they said on the phone. Ugh, so rude of the management.
Purse
I bought a purse from this place but it didn't come on time, like seriously. The store didn't even help me out so I sent it back. They said it's gonna take forever to get my money back, no explanation! I'm never shopping here again, like seriously worst service ever.
Online purchase return policy
I was pretty disappointed with the service I got when I tried to return something I bought online at the store. The policy says you can return online purchases in-store, but the staff person said I couldn't return online sale items in-store. That's never been a problem before, and it was really frustrating to come across this roadblock. It felt like the staff person didn't know the company policy and was just making up her own rules. It would be great if all staff members were on the same page and knew the return policy well. The inconsistent service definitely left a bad taste in my mouth.
Purchased a leather handbag
I was really bummed out by the handbag I bought, it was not up to par especially considering how much I paid for it. The leather felt super cheap and the stitching was already falling apart after just a few times using it. I thought a high-end brand would have better quality workmanship. Also, the customer service I got when I raised my concerns was pretty meh. The staff seemed like they couldn't care less and weren't very helpful, which really put me off. On top of all that, the prices are way too high for what you get. I could find way better handbags for way less money somewhere else. And to make things worse, the delivery took forever, which was super frustrating. Overall, my experience was a big letdown and I won't be shopping here again.
Recent luxury handbag purchase
I just got a new fancy handbag from this brand, and I gotta say, I'm super happy with it. The materials and craftsmanship are top-notch, with attention to detail that's really impressive. The design is classic but still stylish, so I can use it for all kinds of events. Plus, it's got lots of space inside and handy compartments, so it's not just nice to look at, but also super practical. Every time I use this handbag, I get tons of compliments, and now it's become one of my go-to accessories.
Leather tote bag
I just bought a leather tote bag from this brand and let me tell you, I'm super impressed with how nice it is. The leather is so soft and the size is just right for all the stuff I need to carry around every day. The gold hardware gives it a fancy touch, so I can dress it up or down depending on the occasion. The quality of the craftsmanship is top-notch, so I know this bag will last me a long time.
Jet Set Charm Bag
As someone who's been a customer of this brand for a while now, I just bought the Jet Set Charm Bag, and let me tell you, I'm blown away by how great it is. The quality and beauty of the bags are top-notch. Opting for gift wrapping was a nice bonus, and the bags showed up in perfect shape, packed in lovely boxes. The shipping was super quick, which made the whole buying experience even better. If you're into fashion and want a stylish yet practical accessory, you gotta get your hands on the Jet Set Charm Bag.
Handbag and watch
I recently went to a store in the mall and was so impressed by the customer service I got. Two employees, Jerome and Khadija, really went the extra mile to make sure I had a fantastic shopping trip. Even though the store was super busy, they still took the time to help me and make sure I was happy with the handbag and watch I bought. Good customer service in retail is hard to come by these days, so it was really nice to see such dedicated and attentive staff in action.
Review with most votes
Refund processing time
The biggest problem that needs fixing is the refund process at this store. I've been having problems with delays and inefficiencies when it comes to getting my money back f... Read onBy: Cole