Guess Reviews
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2 Tops/Jumpers, 1 Belt, and 1 Dress
When I first ordered from this company, I was a bit nervous because I had read some negative reviews. But wow, was I surprised by how great my experience turned out to be! I placed my order on January 11th, 2024, and I was really impressed with how they kept me updated on where my package was. The delivery came right on time the next week, and let me tell you, the 2 tops/jumpers, belt, and dress I got were top-notch quality. They fit me perfectly and were even better than I expected. And can we talk about the packaging? It was so nice! The items were all neatly packed in a stylish box. Overall, I was seriously impressed with the whole ordering and delivery process. I'll definitely be coming back for more and I'll be sure to recommend this company to others.
Puffer jacket
I just bought a puffer jacket from this company, and it was a really good deal which is why I decided to go for it. But then when I got the tracking number, I found out that it didn't work and I couldn't track my order. It made me a bit worried, especially after seeing some bad reviews online. But I decided to contact customer service anyways, and I was pleasantly surprised when they got back to me quickly and assured me that my order was on its way. The jacket arrived right on time and was exactly what I was expecting. I was really happy with the quality of the jacket and the whole buying process.
Bag purchase
I bought a bag, but was kinda nervous at first because of some bad reviews. I'm really happy I didn't back out though. The shipping and delivery were super smooth, I could easily track my order. The bag was top-notch quality and came really well protected. I was seriously impressed and satisfied with the whole experience.
Puffer jacket
Oh man, I can't believe what a letdown this puffer jacket from your store turned out to be! I mean, I only bought it a month ago and already there's a big cut in the fabric. I reached out to customer service, sent some pics, and all they said was that it wasn't covered by the warranty because it was likely torn. Seriously? I don't remember snagging it on anything, and even if I did, a new jacket shouldn't be falling apart so soon. I mean, I paid a pretty penny for this thing, and the quality is just not cutting it. My jacket from another brand lasted me a whole decade and it's still holding up. The money I wasted on this jacket from your store is just mind-blowing. Such a bummer.
Unreceived order of over $600
I'm really upset with the service I got from this company. Back in December, I placed an order for over $600 and after waiting for more than a month, I still didn't get my stuff. When I tried to get help from customer service, they weren't any help at all and couldn't fix the problem. The tracking info said the package never got delivered, so now I'm out of my order and my money. I wish I had checked their reviews on Trustpilot before buying from them, it's clear that this brand can't be trusted. Don't waste your money, just steer clear of this website.
Bag for daughter's Xmas gift
I ordered a bag for my daughter as a Christmas gift, but I still haven't gotten it. When I reached out to customer service, they told me to wait 7-10 business days. If it didn't clear customs by then, they'd refund me 'cause it would be M.I.A. I'm pretty gutted about the whole lack of communication and slow fix for this problem. Seems a bit sketch and I wouldn't recommend this site to anyone 'cause of the snooty and unhelpful service I got.
Purchased disappointment
Looking back, I really wish I had checked out the reviews before buying that gift. Not knowing when it would arrive or what was happening was a letdown for my wife at Christmas. The website seemed nice, but the reality was pretty disappointing. I would recommend that others avoid the same letdown and try shopping somewhere else for a smoother experience.
Late delivery, poor quality
Honestly, don't bother wasting your time and money on this website. It took over two weeks for my order to arrive, and when it finally did, the quality was awful. You're probably better off getting knock-offs from China - at least they might come faster and be better quality. I definitely recommend steering clear of this website.
Backpack purchase
Awful company, doesn't care about their customers at all. Bought a backpack a month ago, and it was super low quality - ripped within a month! Contacted customer service to get a replacement, but they said no way and just offered a discount on my next order if I kept the torn bag. Can you believe that? I want my money back or a new bag, no question.
Long wait for refund
I've been waiting since December for a refund, but it's already February and I still haven't received it. Customer service said I'd get an email in a week to start the return process, but I haven't heard anything yet. I've sent lots of emails, but it hasn't been resolved. I'm thinking about getting some legal advice to deal with this problem.
Online purchase return issues
I've been having a lot of trouble trying to return stuff I bought online because the return labels won't scan when I try to drop them off at the store. I've tried multiple times but it's not working, and the customer service team hasn't been much help in resolving the issue. It's been super frustrating and disappointing not being able to return the items and not getting the help I need from the company.
Recent online purchase
I recently bought something online and it was a complete disaster. The customer service was so bad and I've been trying for weeks to get my money back with no luck. They keep saying it'll take another 6 to 7 weeks, which is just not right. I would definitely recommend not buying anything from them if you don't want to waste your money and time.
Clothing items
My experience with this company was an absolute letdown, eh. The customer service was no good and just plain slow. I had all kinds of problems with returns, refunds, labels, and trying to get in touch with someone for help. It took over a month to sort out a basic return, and I still haven't got my money back. I wouldn't suggest this company to anyone, eh.
Online order experience
My recent online shopping experience was not the greatest. I ordered some stuff but it never showed up. And to make matters worse, it was delivered to the wrong place. When I contacted customer service for help, they were so rude and not helpful at all. Plus, they didn't even have a good way to handle complaints. I'd advise others to avoid this company.
Review with most votes
Bag purchase
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