Pearline Gislason

Oh man, I can't believe what a letdown this puffer jacket from your store turned out to be! I mean, I only bought it a month ago and already there's a big cut in the fabric. I reached out to customer service, sent some pics, and all they said was that it wasn't covered by the warranty because it was likely torn. Seriously? I don't remember snagging it on anything, and even if I did, a new jacket shouldn't be falling apart so soon. I mean, I paid a pretty penny for this thing, and the quality is just not cutting it. My jacket from another brand lasted me a whole decade and it's still holding up. The money I wasted on this jacket from your store is just mind-blowing. Such a bummer.