Michael Kors

Michael Kors reviews

29 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
45%
Would buy here again
Ordering
7.4
Service
6.4
Pricing
7.0
Delivery
6.2

Featured Reviews

Spotlight: What are our customers saying?

Positive

Leather handbag

9.5

"I just bought this gorgeous leather handbag from this brand and let me tell you, I am so impressed with how well-made and classy it is. The design ..."

Critical

Christmas wristlet

5.0

"I got a leather wristlet as a Christmas gift from my partner, but it looks nothing like the pictures or description online. The color and material ..."

Most Voted

New purse

6.5

"I bought this really cute new purse, eh! But when I tried to use it, it couldn't fit all my stuff so I had to take it back. I kept on checking..."

Reviews (29)

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Bought a handbag and a pair of trainers for my daughter.

K

3 reviews

6.0
Overall Rating
Would buy here again
No

So, my parents were really stressed out and they decided to buy me a handbag and shoes for Christmas. But, unfortunately, the store messed up and sent the wrong items. My dad has been feeling sick and has had to go to the hospital a lot, and my brother has been dealing with a lot of problems. So, this was supposed to be a nice Christmas gift to cheer everyone up. But now I'm stuck with stuff I don't even like! Not cool, Michael Kors, not cool at all. I definitely won't be shopping from them again.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Still waiting for a refund

K

8 reviews

3.5
Overall Rating
Would buy here again
No

I'm really upset about the terrible customer service I've been getting from this company. I sent back my item weeks ago and it's been sitting at their hub ever since, but I still haven't gotten my refund. It's just shocking how badly they've been treating me. They're not responding to my emails or phone calls at all. I really wouldn't recommend buying anything from them.

Detailed Ratings

Order
6.0
Service
2.0
Price
4.0
Delivery
2.0

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Sunglasses, Disappointment, Brand Mix-up

L

4 reviews

6.0
Overall Rating
Would buy here again
No

I bought a pair of sunglasses not long ago and man, was I bummed out when I saw they weren't the brand I thought I was getting. I was so annoyed to spend my cash on what I thought were some top-notch sunglasses, only to end up with a completely different brand. I've never had this happen before and let me tell you, I am not impressed. Right now, I'm trying to sort out a refund or exchange for the right glasses, but this whole ordeal has me pretty heated.

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
4.0

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Fancy purse from the website

T

18 reviews

8.0
Overall Rating
Would buy here again
Yes

OMG, I ordered this amazing purse from this website all the way from the UK and then found out it was actually coming from the Netherlands! I got an email saying DPD was gonna deliver it in 3 or 4 days, but it never showed up. DPD just kept saying it was on the way, but seriously, was it headed to the moon or what?! So I contacted them, and they said they were really swamped with orders, which was causing delays. It felt like forever, but finally, DPD gave me an update and I finally got my purse!! It looked just like it did on the website, so I'm really excited about it.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

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Boots purchased

G

4 reviews

5.0
Overall Rating
Would buy here again
No

So, eh, I bought these really cute boots online, thinking they'd be all fancy 'cause the brand is known for being, like, super luxury and stuff. But after wearing them only a few times, the leather started peeling off, eh! Not cool, eh. I tried reaching out to their customer service and they were like, "Sorry, not our problem." Um, excuse me, what? Talk about disgusting customer service, like, seriously. Now I feel totally conned out of my money, not cool at all, eh.

Detailed Ratings

Order
8.0
Service
2.0
Price
4.0
Delivery
6.0

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Refund processing time

C

21 reviews

7.0
Overall Rating
Would buy here again
Yes

The biggest problem that needs fixing is the refund process at this store. I've been having problems with delays and inefficiencies when it comes to getting my money back from this company. It feels like they hang onto your cash for way too long and take forever to actually give you a refund. Even though I've sent emails and made phone calls to check on my refunds, I haven't seen any progress in getting my money back. It's really frustrating to still be waiting for refunds on four orders, even though I returned the items a while back. I'm hoping that by sharing this feedback, the company can sort out this issue and speed up their refund process to meet industry standards.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
6.0

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New purse

A

28 reviews

6.5
Overall Rating
Would buy here again
Yes

I bought this really cute new purse, eh! But when I tried to use it, it couldn't fit all my stuff so I had to take it back. I kept on checking to see if they received it and when I'd get my money back. There were no suggestions or ways to complain, eh! Like, what's up with that?!

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
6.0

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A super cute bag for my BFF

A

7 reviews

9.0
Overall Rating
Would buy here again
Yes

I was super nervous about ordering because of the reviews, but I have to say, I really disagree with them! My order arrived in just 5 days (and the shipping was free!), the bag I received is exactly what I was looking for, and it looks really fancy. The only issue is that they left the price tag inside, which was a bit of a downer since it was a gift. Overall, I had a great experience ordering and I will definitely be purchasing more items in the future!

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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Purchased a handbag

S

22 reviews

8.5
Overall Rating
Would buy here again
Yes

After reading those bad reviews, I wasn't too sure about buying that handbag. But when it arrived, I was actually pretty happy with it! It came in perfect shape thanks to some great packaging. It did take a bit longer than expected - about 2 weeks - but hey, I get that things are a bit crazy with the pandemic and Brexit going on. They kept me in the loop with email updates, which was nice. All in all, it turned out to be a good experience and I'd definitely think about shopping with them again down the road.

Detailed Ratings

Order
8.0
Service
8.0
Price
10.0
Delivery
8.0

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About Michael Kors

Michael Kors is a renowned American luxury fashion brand established by its namesake designer in 1981. The company specializes in producing a vast array of products, including ready-to-wear clothing, accessories, footwear, and fragrances for both men and women. Known for its sophisticated and chic design aesthetic, Michael Kors has grown to be a significant player in the global luxury fashion industry, boasting a widespread presence through both its brick-and-mortar stores and e-commerce platforms. Over the years, the brand has also engaged in numerous collaborations and has received accolades for its contributions to the fashion industry.

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Contact Information

🌐 www.michaelkors.co.uk

Categories Michael Kors

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Last update: November 29, 2024

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