Macy's - Reviews and experiences

I bought this really nice piece of jewelry from a store the other day and it was delivered by a well-known courier. But when I got the package, it was all messed up - like someone had opened it and taped it back together in a rush. And to make things worse, the jewelry inside was gone. When I told the store what had happened, they didn't want to give me a refund or a new piece. It was super disappointing.

I bought something online and used a payment site. I then took it back to the store, but they and the payment platform didn't update my return properly. So now I'm stuck dealing with both of them trying to get my money back. Their customer service hasn't been much help, just following a script. I'd suggest steering clear of these companies if you don't want to deal with this headache of paying for stuff you've returned.

I bought this luggage from Macy's and the first time I used it, it broke and got all messed up! I tried to get a refund, but they said no because I was only 5 days late! The company claims it's not their fault it got messed up, but it definitely is! So disappointing!

I had a terrible time trying to return something to this store. I shipped back a $470 item months ago with their label. I checked online and saw that they got it, but I never got my money back. I reached out to customer service for help. Last month, one person told me my refund was coming. But when I called today, a different person said they never got the item. I tried chatting with someone, but the chat got disconnected. Dealing with their customer service was super frustrating because they seemed clueless and kept giving me different answers. It looks like they can't keep track of returns or give refunds properly. Overall, their customer service is a total disaster, and I've lost trust in their ability to fix problems.