Macy's - Reviews and experiences

There’s something kind of funny about testing tiny perfume vials while boiling the kettle — so I grabbed a discovery set to spice up my mornings. The package showed up quick and was packed nicely, honestly a pleasant surprise. The scents didn’t stick with me, so I returned the set like the instructions said, and was told I’d get a store gift card as credit. Weeks passed. I rang a couple times, got polite reps but no card. The last person said they’d refund my old card — which I don’t even have anymore — and kept repeating that was all they could do. I kept saying I wanted the original store credit promise, but no luck. Kinda annoying for about $65–$70. Delivery and packaging were pretty good; the customer service? Not great. Anyway, heads up if you expect the promised gift card — be ready to follow up.

I bought this really nice piece of jewelry from a store the other day and it was delivered by a well-known courier. But when I got the package, it was all messed up - like someone had opened it and taped it back together in a rush. And to make things worse, the jewelry inside was gone. When I told the store what had happened, they didn't want to give me a refund or a new piece. It was super disappointing.

I bought something online and used a payment site. I then took it back to the store, but they and the payment platform didn't update my return properly. So now I'm stuck dealing with both of them trying to get my money back. Their customer service hasn't been much help, just following a script. I'd suggest steering clear of these companies if you don't want to deal with this headache of paying for stuff you've returned.

I bought this luggage from Macy's and the first time I used it, it broke and got all messed up! I tried to get a refund, but they said no because I was only 5 days late! The company claims it's not their fault it got messed up, but it definitely is! So disappointing!

I had a terrible time trying to return something to this store. I shipped back a $470 item months ago with their label. I checked online and saw that they got it, but I never got my money back. I reached out to customer service for help. Last month, one person told me my refund was coming. But when I called today, a different person said they never got the item. I tried chatting with someone, but the chat got disconnected. Dealing with their customer service was super frustrating because they seemed clueless and kept giving me different answers. It looks like they can't keep track of returns or give refunds properly. Overall, their customer service is a total disaster, and I've lost trust in their ability to fix problems.