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Mil-Spec watch purchase
I just bought the Mil-Spec watch and was pretty happy about how quickly it arrived. But then I found out it was broken as soon as I opened the box, which was a big letdown. I had to ask for a return label on the website because there wasn't one included. Since then, I haven't heard anything back from them even after I tried contacting them multiple times by email. The way they've been treating me as a customer, especially for a company like this, is just not right. If this doesn't get fixed soon, I might have to do a charge-back or take legal action to get my money back. I can't believe how disappointing my experience has been with Luminox.
Top-notch
The whole experience was just perfect, I gotta say. Ordering was a breeze, service was top-notch, pricing was fair for what I got, and delivery was quick and hassle-free. Honestly, couldn't have asked for anything better.
Got a new watch
The employees at that store definitely take forever to get back to you and the watch just feels super flimsy, like it could easily fall apart.
Durable, reliable watch
I bought this watch six years ago off an auction website and it has become one of the best pieces in my collection. I wear it every day and have taken it everywhere, but it still works perfectly without needing a new battery. The quality and durability of this watch are really impressive, so I totally recommend it to anyone looking for a watch that will last a long time.
Black Friday sale order
I thought I was scoring a good deal on a watch during the Black Friday sale, but turns out I had to wait much longer than I thought for it to show up. The site promised delivery in 2-3 days but after 6 days passed, I had to contact them to check on my order. They never got back to me, just ended up giving me a refund out of the blue. Seems like they were trying to pull a fast one on customers with their sale, not cool at all.
Quality watch purchase
Picked up this amazing watch and I was so thrilled with it! Had to switch out the leather band after a couple of years, but that's totally normal. Unfortunately, the logo decided to take a dive inside the watch recently. Pretty bummed about how the manufacturer didn't really own up to the issue. Can't really vouch for their stuff now because of their lackluster response.
Incomplete watch set
I got a watch set from your company, but it was missing some pieces. I reached out to customer service to ask about returning it, but I was told I had to pay for the return shipping which was a letdown. I've tried contacting Luminox several times about this, but still no reply. It's annoying to get a faulty product and then have to pay extra to send it back. I really hope Luminox can step up their customer service and find a better solution for this issue next time.
Faulty watch purchase
Bought this new watch (quartz divers) and it was losing time right from the start. Tried reaching out to customer service multiple times, but got zero response. Bought it on sale so couldn't return it and get a refund. Ended up having to take it to a nearby jeweler to fix the poor quality quartz movement. They may have good marketing, but their service is really lacking.
Overpriced watch that never arrived
I was so excited when I found a good deal on a watch that was on sale, but man was I mistaken. After waiting 17 days with no sight of my order, I finally decided to send an email. To my surprise, nobody got back to me until I had to involve PayPal. And what was their response? An email asking me to rate their service, how ironic. Their customer service was seriously lacking. They had the nerve to admit they couldn't fulfill my order due to lack of supplies. Seriously? Casio managed to deliver my G-Shock in just 2 days, yet they couldn't do the same. Luminox, you are a perfect example of poor company management and I will never, ever do business with you again.
Dark illumination, poor return process
I got the watch pretty quickly after I ordered it, but the dark illumination is just awful. It's so hard to see the dial in low light, which is really disappointing. When I tried to return it for this reason, I followed the steps on the website to start the return process. But, I haven't heard anything back from them, even after a few days. The only way to reach customer service is through an online form, and all I got was a generic response saying they're too busy to help right now. It's super frustrating that they're not communicating or providing support, especially since the website says the watch must be returned within 14 days. How am I supposed to do that if they won't give me return instructions? Overall, I'm stuck with a watch I can't even use, feeling like the company is ignoring me and taking advantage.
Navy Seal 3601
I recently bought the Navy Seal 3601 from Luminox after a not-so-great experience with one of their watches back in 2007. That old watch couldn't keep time for the life of it, always messing up with the slightest movement of my wrist. It really turned me off the brand. But, after hearing some good things about the Navy Seal 3601 and finding out about fake watches being a problem, I thought, why not give Luminox another shot. And you know what? I'm actually pretty impressed with this new watch. It feels solid and well put together, and it actually tells time correctly! I'm pleased with my purchase and it's nice to see Luminox step up their game.
Luminox Pacific diver watch
I just got the Luminox Pacific diver watch and I gotta say, it's a really well-made watch. The quality and design are top-notch, with lots of attention to detail in every part of it. The only small thing is I wish they put some Lume paint on the inner hourly markers so you can see them better in low light. But all in all, I'm really impressed with the watch and would definitely suggest it to anyone in need of a classy and dependable timepiece.
Fogged up watch issue
I'm really disappointed with how the company has been handling my fogged up watch. I didn't like the first response I got, but now it's been over 3 days with no word at all. I paid a lot for this watch, so I was hoping for better customer service. This whole situation has been frustrating and has left me feeling really disappointed.
Replacement watch
So, my Luminox Bear Grylls Rule of 3 watch kept crapping out on me four times in only 8 months. I was fed up. I contacted customer service and after some negotiating, they swapped it out for the newer Pacific Diver 3120 series. And let me tell you, this watch is a beauty! It looks amazing and has been keeping perfect time. Here's hoping it stays that way!
Pacific Diver watch with diving bezel
The Pacific Diver watch with diving bezel from Luminox is hands down the best watch I've ever bought. It's got a sleek and functional design that's great for diving or just wearing every day. The luminosity is top-notch, making it super easy to read even in low-light situations. All in all, I'm really happy with my purchase and definitely suggest it to anyone looking for a solid watch.
Battery replacement inquiry
I tried to reach out to them to get my watch battery replaced, and it's been 3 days with no response! Seriously, it's just a quick question about the cost, why can't they take a moment to reply? I've spent a good chunk of change on their products, they should at least have the decency to respond to me. I am not impressed with their customer service at all.
First Atacama purchase
Just ordered my first Atacama and I gotta tell you, it looks absolutely amazing! It really lives up to all the hype. The service at the jewelry store was top-notch too. I totally recommend getting yourself an Atacama Automatic, placing an order, and really enjoying it. Thanks a bunch!
Broken watch
I bought this watch online, eh, and when I got it, it was broken! Oh man, I was so disappointed because I was really excited to use it, ya know? I tried to contact customer service, but they were no help at all. I wish I had read the reviews before buying it, what a waste of money, eh.
Incorrect watch received
I bought a watch from the store, eh, and it was the wrong one! I tried contacting customer service to fix the problem, but all I got was a robotic email telling me to check out their returns page. I've messaged them a bunch more times, but no one's getting back to me. Plus, the watch they sent me by mistake seems cheaper and $100 less than the one I actually ordered.
Birthday gift - Pazific diver
I recently got this really nice Pazific diver watch as a birthday present, and I gotta say, I'm super impressed with how it looks. The sleek and stylish design totally caught my attention right away, and I just knew it was the perfect gift for me. But I wanted to switch things up a bit and try a different strap to give my watch a new vibe. So I reached out to Customer Care for some help, and I was so happy to see that they had so many different straps to choose from. The person I talked to was super helpful and walked me through picking out a new strap. The options they had were seriously awesome, and I found the perfect one to go with my watch.
About Luminox
Luminox is a Swiss watchmaker known for its durable and luminous timepieces, specifically designed to ensure visibility in low-light or no-light conditions. The brand was established in 1989, with the unique feature of incorporating a self-powered illumination system within its watch designs, using tiny gas tubes. These watches are particularly favored by military units, law enforcement personnel, and outdoor adventurers for their reliability and easy readability in all lighting conditions. Over time, Luminox has expanded its offerings to include a wide range of watches for both professional and casual use, maintaining a reputation for quality, durability, and innovation in watchmaking.
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Categories Luminox
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Seite online seit: October 25, 2021
Letzte aktualisierung: November 29, 2024
Review with most votes
Incorrect watch received
I bought a watch from the store, eh, and it was the wrong one! I tried contacting customer service to fix the problem, but all I got was a robotic email telling me to check out ... Read onBy: Flavio Anderson