Guy Heathcote

I got a watch set from your company, but it was missing some pieces. I reached out to customer service to ask about returning it, but I was told I had to pay for the return shipping which was a letdown. I've tried contacting Luminox several times about this, but still no reply. It's annoying to get a faulty product and then have to pay extra to send it back. I really hope Luminox can step up their customer service and find a better solution for this issue next time.