Leatherman - Overall Rating based on 21 reviews
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Ordered 4 items, only received 1
I ordered 4 things from the website but when my order came, only 1 thing was in the box. The slip said 4 things were sent, but there was only 1. I reached out to customer service and they said they could send the missing items, but it would take a few weeks. They also said they'd give me a label to send it back for a refund, but I never got it.
Multi tool repair
I had to send my son's multi tool back to the company for repair and it was a total letdown. The customer service reps, Ben Rivera and Kevin Hamil, were no help at all and downright rude. They didn't even send a replacement for the broken tool and made some inappropriate comments. This kind of behavior is not okay for any company, especially one with your reputation. My son, who serves in the British Army, is really let down and won't be buying from you again.
knives
I recently ordered a few knives from Leatherman, eh. As a European customer, I really dig their products, eh. But you know what? I was actually kinda let down by their German contact. Dealing with them was not a pleasant experience at all, eh.
Multi-tool
Despite all the good things I've heard about this store, I'm really let down by the service I got. I bought a multi-tool and then saw it on sale just a few days later for half the price. When I reached out to customer service, they wouldn't help me out at all. All they suggested was for me to return the item and buy it again at the sale price, which would actually end up costing the company more. It's really disappointing and frustrating to see this lack of care and understanding from them. I've had issues with their customer service before, and this experience has just confirmed that I won't be buying from them again in the future.
Locking vs. non-locking knife
I bought a folding knife thinking it was all good, but turns out it's a locking blade and I can't carry that around here every day. Tried to return it, but man, dealing with customer service was a headache. Been ghosted for over 5 weeks, way past the 30-day return policy. Quality of the knife is solid, but their customer support is a joke.
Free P4 multi-tool
I just bought this Free P4 multi-tool and it's been giving me some trouble - the handles are way too loose. I tried reaching out to customer service for help, but their response wasn't very helpful at all. I have really bad arthritis in my hands, so it's been tough for me to try and tighten the tool myself with a torx screw like they suggested. Now I'm stuck with a brand new tool that I can't even use, and it's a real letdown considering how good this company's products usually are.
New company policy
This company's new policy of calling customers during business hours to ask weird questions is totally inappropriate and not cool. And now they're holding onto my money for three whole days and won't even ship my order. The disrespect and lack of skills is just unbelievable and I'm not gonna put up with it. This company should be boycotted for treating customers so badly.
My recent purchase - multitool
My experience with this company has been pretty disappointing. I've had some problems with their customer service that's got me thinking twice about coming back. When I reached out about a late order, the person I talked to didn't really help much. It felt like they didn't really care about my issue, just kept repeating stuff about shipping delays. I asked to talk to a manager, but my call went to voicemail and my email was ignored. The lack of communication and professionalism was really irritating and left me feeling pretty sour.
My recent order
So, I got this really cool thing, and when it finally showed up, I was super excited to try it out! But then, I ran into a problem and needed some help. The customer service was honestly terrible, like, the worst I've ever dealt with. They didn't seem to care about my issue at all, and it was frustrating. I was pretty upset because I was worried it would ruin my whole experience with this product. But then, out of nowhere, the company reached out and told me they were sending me a replacement item! I was amazed and really happy that they were trying to make things right. So, you know, it all turned out okay in the end.
Repair of Leatherman tool
I recently sent in my old multi-tool for repair because the serrated blade had snapped. I told the company how much this tool meant to me because it was a gift with sentimental value. I was so surprised when they not only replaced the serrated blade, but they also replaced the standard blade, diamond file, saw, screwdriver bits, eyeglasses bit, and even upgraded the pliers to the new style with removable cutters. Keeping the original chassis and scissors intact was so important to me and really kept the sentimental value of the tool. I'm really impressed with how much care and attention they put into fixing my tool.
Custom engraved ARC for Christmas gift
I got a custom engraved ARC for my husband as a Christmas present. I was expecting it to come after Christmas because the website said custom orders take longer to process, but I actually got it on Dec. 19, right before the holidays. The engraving looked great and it was delivered quickly.
Purchased P4 Freeman multi tools and folding knives
I just got a new P4 Freeman multi tool and a couple of folding knives, and let me tell you, they are amazing! The quality and durability are top-notch. The multi tool is so handy for all sorts of tasks, and the folding knives are sharp and easy to handle. I liked them so much that I ended up getting P4 Freemans for all the guys in my family as Christmas gifts. These tools are well-designed and work like a charm - I definitely recommend them to anyone in need of some reliable, high-quality gear.
Skeletool Chip Blade Replacement
I just sent in my Skeletool for a new chip blade after using it for over ten years. The customer service was amazing, they not only changed the blade but also upgraded my tool by giving me new Phillips and flathead bits. I'm really happy with the great job they did, paying attention to all the details.
Leatherman Wave repair
I had to send my Leatherman Wave all the way from the UK to Portland, Oregon for repairs. The whole process went really smoothly and my tool came back in fantastic condition, just like new. The repair work was done incredibly well and I'm super happy with how it turned out.
Bit Driver Extender, Bit Kit, Wave+
I recently bought the Bit Driver Extender, Bit Kit, and Wave+ from you and ended up having a problem with the Bit Driver Extender. I did some research online and found out that this issue has been happening for a while now, which was disappointing to learn. The extender turned out to be defective as the bit got stuck inside on my first use, making it useless. When I reached out to customer service, they told me that because I'm outside of the USA, they couldn't replace or exchange any of the products. I did get a partial refund, but I'm still not happy with how it was handled. On top of that, I haven't heard back from my follow-up emails in the past 5 weeks.
Multitool
I just bought a multitool to have in my car for emergencies, eh? After checking out different brands, I settled on this one because it seemed sturdy and good quality. It looked pretty cool and well-made when I first got it, but after using it for a few weeks, I noticed that one of the blades wasn't as sharp as I wanted, eh? I reached out to customer service about getting a replacement and they were really helpful, got it sorted out quick. Overall, I'm happy with the multitool, but they should probably work on making the blades better, eh?
Delayed order, poor communication
I am so annoyed with the terrible communication and customer service from this company. My order has been delayed and I have no clue why or when it will arrive. I've tried emailing and using their chat service, but no one has responded. It's just awful how they're treating their customers, like we don't matter at all. I have no clue where my order is and I feel totally ignored by this company.
Multi-tool user since 1989
I've been using my multi-tool since '89 and I gotta say, it's never let me down. Super impressed with the quality and durability. It's been my go-to for all sorts of jobs. Haven't had to deal with customer service myself, but I've heard some mixed reviews from others. A company's gotta have top-notch customer service to keep folks happy and coming back for more.
Multitool
I got this multitool, right, but it broke on me. I sent it in for warranty repair or replacement, and then they hit me back saying they couldn't fix it cuz it's an old model. So they scammed me by sending over a cheaper, crappier one instead. I'm cheesed because my old tool was my go-to for everyday carry and all my outdoor escapades. Now this new one they gave me is totally useless. Big companies are all about the money, man, don't give a darn about keeping their customers happy.
Multi-tool repair and replacement
I gotta tell ya, just the other day my trusty multi-tool that I've had for 11 years finally gave out on me. I was pretty bummed about it, so I contacted the company to see about getting it fixed. Turns out they didn't have that same model anymore, but to my surprise, they offered to replace it with something similar right away. Let me tell you, the customer service was top-notch. They were quick, helpful, and really came through on their warranty. I can't thank them enough for being so kind and professional.
Review with most votes
Serrated and straight blade re
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