Dina Okuneva

I had to send my son's multi tool back to the company for repair and it was a total letdown. The customer service reps, Ben Rivera and Kevin Hamil, were no help at all and downright rude. They didn't even send a replacement for the broken tool and made some inappropriate comments. This kind of behavior is not okay for any company, especially one with your reputation. My son, who serves in the British Army, is really let down and won't be buying from you again.