Kizik - Reviews and experiences

I ordered these shoes because I needed something easier to slip on while dealing with back pain, and I’d had decent experiences with Kizik before. This time, though, the tracking said delivered and there was nothing at my door, mailbox, or with neighbours. Pretty frustrating. The delivery companies were unfamiliar to me, which didn’t help when I was trying to figure out where the package went. Customer service did respond, but the process felt slow and a bit unclear. I still like the product, but I’m honestly hesitant to order again unless the shipping situation improves.

the shoes had barely left my living room, yet the edge around the tongue was already fraying. I’d ordered a few pairs from this company before and had no real complaints, so at first I thought, maybe I’m being picky. Nope. I looked into my province’s implied warranty rules because, honestly, wearing shoes indoors shouldn’t count as abuse. Their answer was that I was outside their timeline, plus a 15% coupon for another order. That was the point I knew I was done. A discount doesn’t fix a pair that wore out far too soon. Too bad, really.

for shoes costing over $100, they felt worn out far too soon. I’ve had cheaper pairs from other brands hold up better, so this wasn’t just me expecting perfection. Customer service was polite, but pointing to a 90-day warranty didn’t really solve anything after barely a year. I wasn’t asking for a miracle, just some reasonable help. Comfortable idea, but the durability and follow-up left me pretty underwhelmed.

I honestly thought I’d somehow stepped on a cheese grater when I took these Alpine UTs off one afternoon. The lining around both heels had split and started shedding little foam bits, and the fabric at the back had worn right through. What bugs me is that I barely used them—mostly quick errands and the odd coffee run, nothing remotely heroic. For shoes in the $130 range, I expected more than a couple of quiet months. I contacted Kizik politely, hoping the damage would be treated as a material issue, but was told it counted as normal wear rather than a warranty defect. That was pretty disappointing, especially since the shoes are otherwise comfortable at first. Maybe I got an unlucky pair, but I’d keep the box and inspect the heel area early if you buy them.

at around $280 CAD it feels steep for something that’s average in build. Still, I’m kind of relieved they do what I need and I’m happy they fit into my routine. So yeah, I’ll likely order again for the convenience, but I wouldn’t expect them to last forever or be a great value.

I really like these shoes. They slip on fast and feel soft underfoot right away. I’ve been wearing them for quick grocery runs, walking the dog in the morning and even for the odd coffee shop stop. They have that surprising little bit of arch support you don’t expect in a slip-on, and they don’t look bulky either — which is nice when you want something casual but not sloppy. They’re comfy straight out of the box, no long break-in, and my mom liked the look when I tried them on for size, so I figured they’d be a great birthday gift.
But the ordering/support side was messy. I signed up for a welcome code twice, using two different emails because I thought maybe I’d missed it. Nothing. I reached out via email, the contact page, Instagram, and finally live chat. It took over a week to get an answer. By the time someone sent a one-time code it was too late — I’d already placed the order because I didn’t want to risk the gift arriving late. The code was short-lived anyway, seven days, and they said it wouldn’t be reissued. That left me annoyed. Feels like my loyalty didn’t count. Still, I’d buy the shoes again. They’re solid for everyday use and I was genuinely surprised at how wearable they are — comfy for errands and standing around at family dinners. I just hope their customer service gets less of a hassle next time.

they mixed up my claim with my son’s order, then basically suggested it was my wear pattern. Felt like they were just going through the motions of denying stuff.
Now, I’ll admit I didn’t stay quiet. I followed up, asked for escalation, posted the photos, mentioned that I’d recommended them to a few people. That’s when things changed. A manager actually phoned me, apologized properly, and offered a replacement pair — and not just a 10% coupon like the initial reply. That phone call was the turning point; I was finally heard. The replacement arrived after a week or so and while it wasn’t perfect (slightly different trim and it took too long), it did feel like they corrected course.
So yeah, it’s a mixed bag. The shoes are comfy and I’d still suggest them cautiously — but only if you know they might not last. The company has potential to be great, and they can fix things when pushed, but they need better QC and a less defensive first response. I’m mildly satisfied because they made an effort in the end, but I won’t be blind about the flaws.

I recently bought these shoes that I thought were really nice and expensive. Everything seemed good at first because the order was quickly marked as "ready to ship." But it turned into a mess when the shoes never actually got shipped for delivery. I expect things to be smooth and reliable when it comes to shipping, especially for fancy stuff like this. I tried reaching out to customer service for help, but I had to wait way longer than they said before I could even talk to someone. I was pretty disappointed and annoyed by their lack of proactive service. It's not cool that the shoes didn't even leave the warehouse when they said they would.

Don't bother with those shoes, eh? I thought they'd be comfy, but man, what a letdown. I was hoping for more support, but they felt like walking on concrete. Save your cash and find some better kicks, bud.

I got a pair of ankle boots from this company and it was a total disaster. I never got my order and their customer service was a joke. I've been struggling to get a refund, it's been a real hassle. I wouldn't recommend buying from them at all.

So, ya know... I bought these two pairs of sneakers from the store not too long ago, and man, after just 8 months the insides of the heels are totally wrecked. It's crazy because the outside and soles of the shoes still lookin' fresh, but the heel material is just not holdin' up. I paid over $200 for 'em, so I was kinda expecting 'em to last a lot longer and be better quality, you know?

I was super bummed about the shoes I bought recently. I had no idea they were unisex sizing and the width was way too wide for my normal feet. The color was great but they just didn't work for someone like me with regular width feet. I'll have to return them soon.

I've tried so many shoes for my foot pain, but nothing compares to these shoes! I have two different kinds of foot pain, and these are the only ones that allow me to comfortably be on my feet all day. My disabled son also struggles with footwear due to low muscle tone, but he loves these shoes as well. They're a game-changer for us both. We both have narrow heels, and these shoes fit perfectly. A friend of mine had an issue with her bunion when she ordered a pair, but the customer service team was incredible in helping her find the right fit. Honestly, I don't understand the negative reviews I've seen about returns, cushioning, or quality - these shoes are really top-notch in my books.

I just got myself a new pair of slip-on shoes and I gotta say, I'm really happy with them. It's so easy to just slide my feet in without needing to bend down or even use my hands - it's a total game changer! Plus, they're super comfortable, especially when I'm out for a long walk.

I bought a pair of shoes online recently and thought the delivery was fast and the ordering process was easy. But when I tried the shoes on, they were a bit too small. I wore them for less than 500 steps and realized they were just too tight and I needed a different size. I was surprised to find out that I couldn't return them because I wore them outside. I get the policy, but I wish I had known beforehand. After some back and forth with customer service, they agreed to exchange the tight ones for the correct size. I'm glad they were fair in the end, but it was definitely a bit of a hassle.

I just bought my first pair of slip-on sneakers and they are so comfy! I'm always on my feet, so it's nice to finally have a shoe that's both comfy and easy to slip on. No more achy feet by the end of the day! I totally suggest these sneakers to anyone looking for a reliable and comfy option. Only downside is the colors are kinda limited, but hopefully they'll come out with more choices soon.

So, I ordered some shoes not too long ago, eh? But, get this, they never even shipped them out to me. Can you believe it? I reached out to their customer service, and they quickly set up a new order for me. But here's the kicker - that order never got dispatched either! I was getting pretty annoyed at this point, so I asked for a refund. They actually responded really fast and were super nice about it, so I got my money back in no time. Honestly, after all that, I'm starting to wonder if this company even really wants to sell their shoes.

Hey buddy, you won't believe these shoes I got, they're totally awesome. I'm a pretty big guy, but these shoes were rock solid as I strolled around Italy. Those rough cobblestone streets are tough, but these shoes handled it like a pro! I walked a total of 280KM in 14 days and my feet felt fantastic. Normally, my feet would be killing me, but not with these shoes. And get this, when I got back, I just tossed them in the washing machine and they looked brand new! These shoes are pure magic. Only downside is their website isn't the best, kinda hard to navigate and slow. But who cares when the shoes are this amazing!

I recently bought a pair of shoes that were advertised as comfy and easy to slip on. At first, I really liked how they fit and felt on my feet. They were easy to wear and lasted a good while. But, I soon found a big problem - there are nails stuck in the soles. These nails have started poking out and hurting my feet. I've had to take out a few already, but more keep popping up as the shoes wear out. It's been pretty painful to wear them now, especially after feeling so comfortable in them at first.

So yeah, I bought three pairs of shoes, all supposed to be the same style and size. But turns out, they were all cut differently. One pair was way too big, another was too small, and only one actually fit right. It's pretty obvious there's a problem with the quality control at that company. And on top of that, I only got two pairs out of the three I ordered. Dealing with customer service to fix the mix-up was a total nightmare.