KEEN Footwear - Reviews and experiences

Impressed; friend tipped.

Super comfy at first, but after about a month the sole started peeling—glue gave out. Feels great to wear though; wish they’d last longer.

Saw it on a forum, hesitated 'cause of the .org domain, friend insisted — tried it; not perfect but delivery was quick

Halfway through my shift these steel toes felt like a vice and wrecked my feet. Needed them for site work; grateful replacement arrived.

Solid pick overall — I still tell people to try them. I first saw a pair on a coworker and ended up recommending them to my sister; sandals lasted years, boots comfy but stitching frayed quickly, alas.

I spotted these at a weekend market after a coworker nagged me to try them. In the shop they felt decent. Two weeks later, standing on concrete all day, they started rubbing and gave me raw spots. Not terrible otherwise, comfy for errands but not full work shifts.

When it survived a full week of daily coffee runs and drizzly commutes I actually felt relieved — not ecstatic, but glad it didn't fall apart. Ordering was straightforward, price reasonable, service polite enough. Will keep using it for day-to-day errands.

I was on the fence because I'd had Keen before and the heel lining ripped. Bought another pair anyway, hopeful. Same tear showed up. I sent photos. They refused the warranty. Shoes are comfy, but the lack of support kills it. Won't risk another.

I only realized I liked this thing after using it every morning as my kitchen timer and lamp—didn't match the photo colour, and the size was off, but it still fit nicely on the counter and kept time perfectly. That unexpected battery life impressed me, so now it's my go-to despite the quirks.

I bought the boots last month and they felt fine at first — decent fit, lightweight after a few walks. Tried to return them when they showed wear; website said free returns but customer service claims no order on file. We emailed invoices, then radio silence. Feels like being bounced around, still don't know who's responsible.

On my fifth wear, two and a half months in, I felt the seam on the left toe pull and soon the heel sole peeled — not great for walking. I'd bought this style for years so I was skeptical they'd fix it. Customer service surprised me with a quick exchange and refund. That's when I relaxed; the replacement fits better and feels solid.

First two months they were great for my daily commute and weekend hikes. Comfortable out of the box. Around month six seams started splitting and the sole wore oddly. Delivery itself was quick and the box arrived intact, but customer service was slow to respond and not very helpful when I asked about repairs. I kept using them for short walks because they still fit, but wouldn't buy again.

Honestly, I’ll say up front — these are the comfiest hikers I’ve owned, so I was really pumped. I started wearing a pair last spring and loved the fit straight away, walked miles without aches. That said, I got bummed when the sole started peeling after little use; felt like a cheap finish. Would buy again? Maybe not.

Bought these because they felt great right away — really comfy for long days in the barn and on the truck, I was pleased with that. Delivery was straightforward and came on time, courier even left it inside mudroom. Problem is the leather/stitching gave out after a year; I had them restitched at a local cobbler and that held briefly, then the toe rubber peeled and the sole separated a few months later. Customer service was unhelpful when I reached out, so I ended up dumping them. Glad they were comfy at first, but overall disappointing.

Spotted the sale because a coworker texted a screenshot, and I was actually excited to replace my old Keen boots. Tried to order multiple times (six-ish attempts) and the site kept looping me through pages, cart emptied, couldn't complete checkout. Phone support got me nowhere and the chat reps were polite but circular — they said someone would contact me later this week; still nothing, so that promise means very little. I even tipped a friend to jump on the deal before I gave up. Delivery looked reasonable during checkout but since the order never went through I couldn't test it. Pretty disappointing.

I bought Keens because I needed something tough for daily commuting and long shifts on my feet — had bad experiences with cheap boots and some lower back flare-ups, so I wanted reliable support. I actually owned two older pairs that lasted ages, so I wasn’t entirely sure about buying a new pair but figured stick with what worked. First week in the new direct-from-brand pair the stitching started separating. I sent photos and the receipt like they asked and then... nothing useful. I’ve replied four times and keep getting the same generic request for proof I already gave. For around $165 I expected a product that lasts and a customer service response that actually resolves things. There’s a bit of annoyance, not angry shouting, just tired of repeating myself. I liked the earlier Keens, but this experience didn’t restore my confidence.

I first noticed these at a friend's place on a weekend hike and thought, hey, that's nice — been a Keen user for ages. The older Kovens literally started coming apart after about a year (seams, glue, that sort of thing). Chat support was useless, but one rep on the phone did get me a partial store credit, so that helped. I ordered a replacement pair, they didn't fit, I initiated a return and reordered a size up because I need to break them in before a trip. I ordered before 9am Eastern on Thursday and by Friday evening they still hadn't shipped; asked to escalate and then… radio silence. Glad the credit existed, annoyed by the slow follow-up.

I was halfway down the lakeside trail when I realized I wasn’t thinking about my sandals for once — that’s when I knew they were doing the job. I’d been grumpy about the toe strap coming loose and one sole splitting, and yes, we’ve poked, glued and jury-rigged them more than once. But after my husband glued the sole back together and I slipped them on for a grocery run-turned-long-walk, they stayed put and felt fine. We only wear sandals a few months a year, so I didn’t expect miracles, but I was pleasantly surprised they survived a whole weekend of errands and beach stops. Not flawless, but useful.

Weird little story — the soles started peeling off like old paint. First pair I used a lot while building my place, figured it was the hard work, no biggie. Second pair lasted a bit longer but the sole still came apart in pieces. I liked their water shoes so I gave the sneakers one more try. The third pair, though, started losing chunks of sole after only a few months. I kept shoe-gluing them, which was annoying and messy, and in hindsight I should’ve asked for a refund before the 12-month warranty ran out. When I finally contacted customer service they basically said there was nothing they could do because the sale date was just over a year — felt flat, to be honest. Delivery itself? Pretty quick, packaging was fine, no complaints there. In the end I switched to Merrell and that’s been much better. Been wearing them for over a year, even took them on the Camino this fall, and no issues with construction. Not perfect, but they work and I feel better about the switch.

Walked out of the house thinking these would be the go-to for long days on my feet — had to buy them because my lower back has been acting up and I was mid-move. Delivery was fine; the box arrived on time and the courier left it by the door. But customer service? That’s where things got messy. After a few months the heel started to wear through and the inner padding peeled away; I emailed support and got a canned reply, then a promise to escalate that never came. I appreciate the shoe still gives decent support and it helped my back during the move, so it’s not useless. Still, for the price I expected sturdier materials and an actual follow-up from service. I’ll keep wearing them for short trips, but I won’t trust these for heavy use and I’m hesitant to buy from the brand again unless service and quality improve.