KEEN Footwear reviews

On my fifth wear, two and a half months in, I felt the seam on the left toe pull and soon the heel sole peeled — not great for walking. I'd bought this style for years so I was skeptical they'd fix it. Customer service surprised me with a quick exchange and refund. That's when I relaxed; the replacement fits better and feels solid.

First two months they were great for my daily commute and weekend hikes. Comfortable out of the box. Around month six seams started splitting and the sole wore oddly. Delivery itself was quick and the box arrived intact, but customer service was slow to respond and not very helpful when I asked about repairs. I kept using them for short walks because they still fit, but wouldn't buy again.

Honestly, I’ll say up front — these are the comfiest hikers I’ve owned, so I was really pumped. I started wearing a pair last spring and loved the fit straight away, walked miles without aches. That said, I got bummed when the sole started peeling after little use; felt like a cheap finish. Would buy again? Maybe not.

Bought these because they felt great right away — really comfy for long days in the barn and on the truck, I was pleased with that. Delivery was straightforward and came on time, courier even left it inside mudroom. Problem is the leather/stitching gave out after a year; I had them restitched at a local cobbler and that held briefly, then the toe rubber peeled and the sole separated a few months later. Customer service was unhelpful when I reached out, so I ended up dumping them. Glad they were comfy at first, but overall disappointing.

Spotted the sale because a coworker texted a screenshot, and I was actually excited to replace my old Keen boots. Tried to order multiple times (six-ish attempts) and the site kept looping me through pages, cart emptied, couldn't complete checkout. Phone support got me nowhere and the chat reps were polite but circular — they said someone would contact me later this week; still nothing, so that promise means very little. I even tipped a friend to jump on the deal before I gave up. Delivery looked reasonable during checkout but since the order never went through I couldn't test it. Pretty disappointing.

I bought Keens because I needed something tough for daily commuting and long shifts on my feet — had bad experiences with cheap boots and some lower back flare-ups, so I wanted reliable support. I actually owned two older pairs that lasted ages, so I wasn’t entirely sure about buying a new pair but figured stick with what worked. First week in the new direct-from-brand pair the stitching started separating. I sent photos and the receipt like they asked and then... nothing useful. I’ve replied four times and keep getting the same generic request for proof I already gave. For around $165 I expected a product that lasts and a customer service response that actually resolves things. There’s a bit of annoyance, not angry shouting, just tired of repeating myself. I liked the earlier Keens, but this experience didn’t restore my confidence.

I first noticed these at a friend's place on a weekend hike and thought, hey, that's nice — been a Keen user for ages. The older Kovens literally started coming apart after about a year (seams, glue, that sort of thing). Chat support was useless, but one rep on the phone did get me a partial store credit, so that helped. I ordered a replacement pair, they didn't fit, I initiated a return and reordered a size up because I need to break them in before a trip. I ordered before 9am Eastern on Thursday and by Friday evening they still hadn't shipped; asked to escalate and then… radio silence. Glad the credit existed, annoyed by the slow follow-up.

I was halfway down the lakeside trail when I realized I wasn’t thinking about my sandals for once — that’s when I knew they were doing the job. I’d been grumpy about the toe strap coming loose and one sole splitting, and yes, we’ve poked, glued and jury-rigged them more than once. But after my husband glued the sole back together and I slipped them on for a grocery run-turned-long-walk, they stayed put and felt fine. We only wear sandals a few months a year, so I didn’t expect miracles, but I was pleasantly surprised they survived a whole weekend of errands and beach stops. Not flawless, but useful.

Weird little story — the soles started peeling off like old paint. First pair I used a lot while building my place, figured it was the hard work, no biggie. Second pair lasted a bit longer but the sole still came apart in pieces. I liked their water shoes so I gave the sneakers one more try. The third pair, though, started losing chunks of sole after only a few months. I kept shoe-gluing them, which was annoying and messy, and in hindsight I should’ve asked for a refund before the 12-month warranty ran out. When I finally contacted customer service they basically said there was nothing they could do because the sale date was just over a year — felt flat, to be honest. Delivery itself? Pretty quick, packaging was fine, no complaints there. In the end I switched to Merrell and that’s been much better. Been wearing them for over a year, even took them on the Camino this fall, and no issues with construction. Not perfect, but they work and I feel better about the switch.

Walked out of the house thinking these would be the go-to for long days on my feet — had to buy them because my lower back has been acting up and I was mid-move. Delivery was fine; the box arrived on time and the courier left it by the door. But customer service? That’s where things got messy. After a few months the heel started to wear through and the inner padding peeled away; I emailed support and got a canned reply, then a promise to escalate that never came. I appreciate the shoe still gives decent support and it helped my back during the move, so it’s not useless. Still, for the price I expected sturdier materials and an actual follow-up from service. I’ll keep wearing them for short trips, but I won’t trust these for heavy use and I’m hesitant to buy from the brand again unless service and quality improve.

I had heard really good things about this company's products, so I thought I'd give it a shot and ordered myself a pair of hiking boots online. Everything started off fine - got a confirmation email and even a tracking number for my shipment. But then things took a turn. The tracking info stopped updating after a few days and my order never showed up. When I tried to get in touch with customer service, they replied at first and just asked me to be patient. But after that, nada. Suffice to say, this whole thing left a sour taste in my mouth and I won't be buying from them again.

I ordered a pair of shoes from this company recently, but the package never showed up. When I contacted customer service for help, I got back some weird and badly written messages that didn't help at all. It was really frustrating, especially since I've had good experiences with their products before. Instead of my shoes, I got a small pair of sunglasses in the mail. It makes me think there might be a fake company pretending to be the real one. I tried reaching out to the real company for answers, but got no response at all. If you're thinking of buying from them online, I'd suggest talking to them first to make sure everything goes smoothly.

I recently bought work boots and hiking boots from this company, but the experience was not good at all. The tracking number they gave me didn't match my address, so my boots got lost. I tried reaching out to them a few times, but they never got back to me. It's disappointing and not cool that they didn't keep in touch. I'm hoping to get a refund via PayPal, but this whole thing has been really frustrating and inconvenient. I wouldn't recommend this company to others to avoid the same problems.

I bought two pairs of boots from this company and man, oh man, I was super bummed when the soles came off on both pairs. I reached out to the company for help, but no dice. Their customer service was total garbage, so you can bet I won't be buying from them again or recommending their stuff to anyone.

Hey there, just got my new work boots and I couldn't be happier about it! These boots are seriously top-notch, they can handle whatever my feet throw at them. They feel so lightweight and comfy right from the start, just like my other pairs. Had a little hiccup with my latest order, but the customer service team fixed it up real quick and sent me a replacement. Honestly, I don't get all the negative reviews - my experiences have been nothing but positive with this company. The quality and toughness of their shoes are in a league of their own, and it feels good to support American manufacturing. Big shoutout to the team, keep doing what you're doing!

I just bought some hiking boots online and was super pumped about it. But then things got annoying real fast when I tried to buy another pair from what I thought was a legit site. Luckily, my bank swooped in and saved me from a possible disaster because turns out, it was a scam site trying to rip me off. It's scary to think there are all these fake sites out there trying to trick people. So be careful out there, watch out for sketchy sites like 'keenshoesfactoryoutletsuk.com' and any others that seem fishy.

I bought some sandals online not long ago and got scammed. It was brutal, I got a tracking number and could see where my order was at, so I thought it was all good. But turns out the company was shady, and I ended up losing my money. It sucked big time, but I'm telling you folks, be careful shopping online and maybe stick to actual stores instead.

I just bought these hiking boots from a website that I thought was the real deal. Turns out, it was actually a fake one. I only figured it out after I put in all my bank info. Luckily, I managed to get in touch with my bank right away and cancel my card before anything sketchy went down.

I'm just so frustrated with this online purchase I made recently. The customer service was just terrible! I changed my mind right after ordering and wanted to cancel, but they wouldn't let me. They said it couldn't be modified or cancelled even though it hadn't been shipped yet. I can't believe they expect me to wait for it to arrive and then send it back just to cancel. It's so wasteful and doesn't make any sense, especially since they pride themselves on being eco-friendly. I'm really disappointed in this company. Their policy shows they don't really care about the environment like they claim. Once I get my order, I'm not changing it, I'm just taking my business elsewhere. It's really a shame that a company known for being reputable has such a unfriendly policy.

I recently bought a pair of work boots from your store because I've been a customer for a long time and always get new boots every year for my work in carpentry and painting. I used to trust the durability and quality of your footwear, but this time I was let down. The soles and support of the boots started falling apart after just a few uses, and the insoles are wearing out faster than before. I'm pretty bummed about the drop in quality and will be looking for a different brand next time I need boots.