Drop Reviews
Reviews (10)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Incredible discount on high-quality headphones
I've gotta say, I was a bit nervous ordering from Drop after hearing some bad stuff from folks in the UK. But man, my experience was way better than what they were talking about. It was super easy - I ordered some headphones and they told me when they'd be sent out. Yeah, it took a bit longer because of a big order, but the savings were so worth it. Drop kept me in the loop the whole time, which was awesome. And let me tell you, these headphones are amazing - the sound is just as good as those fancy brands but way cheaper. Even with shipping, I saved a bunch compared to buying in a store. And they got to me super quick, only five days to the UK. I'm really happy with my purchase from Drop.
Wireless earbuds
I just got some wireless earbuds from Drop and I gotta say, I'm super happy with how everything went down. Even though they don't have a store just for us Canucks, ordering was smooth sailing. Their website was easy to use and checking out was a breeze. And let me tell you, the customer service was top-notch. They knew their stuff and helped me out with all my questions. The price was fair too, didn't break the bank. Delivery was quick too, I got my order in just a few days. All in all, I'm a happy camper with my Drop purchase and would definitely recommend them to anyone.
Online Purchase
I gotta say, the customer service I got during my online purchase was top-notch. Liz and Katlyn, from the customer service team, were so helpful and quick in responding to my queries. I had a concern about a purchase I made that went on sale right after, and they didn't hesitate to give me a refund for the price difference. It's not every day you come across such honesty and fairness in companies, so I really gotta give them props for that. Usually, I don't leave reviews, but the stellar service I got from this company just had me wanting to share my positive experience here.
Headphones
So, I had a pair of headphones crap out on me not too long ago and decided to contact customer service for help. To my surprise, the Drop team was super helpful. David Querubin over at Drop Community Support really knew his stuff and was quick to assist me in getting the problem sorted out. The whole thing was smooth sailing and he had a fix for me in no time. As a person who loves good sound and appreciates solid customer service, I'd definitely suggest Drop to any other audiophiles out there. These folks really go the extra mile to make sure you're happy with their service.
Middle priced watch
I recently ordered a watch online that was priced in the middle range. The delivery was on time and everything went smoothly. But after checking out some reviews from other customers, it looks like my experience was more of a lucky break. A lot of people have shared worries about buying pricey stuff from the same platform. Now I'm feeling a bit unsure about making any big buys from there in the future.
Purchased clothing, mis-sized shorts
I bought a pair of shorts online that were supposed to be my size, but they turned out to be way too small when I got them. I was pretty bummed about it, but when I contacted customer service, they were super helpful. They got back to me quickly and gave me a full refund, which I wasn't expecting at all. Even though I wasn't happy with the shorts, the great customer service actually made me feel better about the company overall.
Watches and headphones
Eh, over the past year, I've bought some watches and headphones from Drop a few times. Even though the prices are about the same in Canadian dollars as they are in US dollars because of import duties and customs fees, I've still found some good deals. You gotta watch out for the delivery dates though, not everything ships right away after you order. I've been pretty impressed with the quality and value of the stuff that Drop brands themselves. And if you ever need to cancel an order before it's shipped, it's a simple and easy process.
Electronics
The delivery time for my recent electronics purchase took way longer than I thought it would. They did warn me in advance that there might be delays and the dates were not set in stone, so I can't really blame them for that. If people are mad about it, it just shows they didn't bother to read the fine print. I have come across some great deals on the website, but other times they're just okay, depending on the brand. The only problem I've run into is the current high value of the dollar.
Blades and EDC products
I've noticed that Massdrop often gets some heat from customers, but personally, I've had a great experience with them. I've bought a few things in the blades and EDC categories and have always been really happy with what I received. The products are high-quality and exactly what I was expecting. I can't vouch for their clothes and watches, but if you're looking for knives, Massdrop is the way to go.
Extremely patient customer service
Crystal was amazing, she saved my butt by fixing a problem from last year that I thought was hopeless. She's a superhero with her dedication and problem-solving skills. Thanks a ton for coming to the rescue!
Review with most votes