Drop reviews

Doubted shipping, remembered past bad service, pleasantly surprised.

demand tracking and please call often.

I was tentative at first — saw it on a friend's Instagram and almost skipped it. Support fixed my issue in one clear email, which genuinely surprised me; well, I'll probably order again soon.

I was hesitant to buy these—had bad headphones before and needed steady studio cans for mixing and commuting. Support sorted the failing pair fast, replies were quick and surprisingly thorough, so my doubts actually faded completely.

Relieved — they actually fixed it. I reached out about an order missing since last winter and Crystal was patient and steady from the start; my first call felt like talking to a real person. A few back-and-forths later and she sorted it, pretty much.

I remember the morning I stopped checking every day — I snagged a headphone deal for my commute, tried them on the bus and finally felt relieved. Selection's thinner now and prices are hit-or-miss, but shipping to Israel is still cheap.

clean finish, keeps time. The strap's a bit stiff though, but nothing serious. Only caveat: after reading other reviews I wouldn't risk buying pricey stuff from them yet.

expect a long lead time, but product itself was worth it.

delivery and follow-up.

I ordered this because my cheap office board had my wrists buzzing — wanted something sturdier. First, I was wary about shipping but it showed up faster than I remembered, no fuss. The keyboard itself feels solid, switches smooth and a little quieter than I expected; keycaps have a nice texture. Customer support answered a small question quickly. Still a bit skeptical, but pretty pleased.

decent enough, not worth the price. I saw these on a mech keyboard subreddit and a coworker swore they were the real MT3 deal, so I ordered. Waited about three weeks. Package arrived with the box already split open and keys scattered, a couple were missing. The caps feel okay, pretty similar to the cheap ones I grab from Ali, which is annoying because those cost way less. They type fine though. Also the seller kept sending promo emails — thankful I used a relay address. Wouldn't buy again unless price drops.

I was halfway through setting up the new amp when I realized, oddly, that the whole hassle was worth it. I needed better monitoring after moving my studio and my old setup was giving me neck strain during long mixes, so I ordered a specific DAC/headphone combo. Shipping dragged at first and I called twice, which felt useless, but then someone actually replied and offered a replacement cable and a tracking update. The unit arrived in decent packaging, worked straight away and reduced the strain — subtle but real. Not perfect, service took its time, and price is okay, but that moment I pressed play and it just sat right, I was relieved.

I stared at the pre-order button for a day before I bought. I was worried about customs and the returns — I'd had better replies from smaller shops. They sent the wrong kit, gave a tiny refund that didn't cover customs, and couldn't replace it because it was a pre-order. The keyboard worked for about a month then died; they said it was past the 30-day window so no help. It wasn't perfect but typing felt great while it lasted. Support and their policies really left me frustrated. I still wouldn't recommend them to friends.

set a calendar reminder or skip the automatic membership.

replies within hours, sometimes minutes, and real people — Liz and Katlyn — actually sorted a price adjustment when the item went on sale and refunded the difference right away. That tiny bit of honesty mattered more than I thought. The product itself helped more than I expected, and I didn't mind the customs fees from Canada since at least the company treated me right. Also the packaging was nicer than I expected, minor thing but noticed. Not perfect — delivery took a bit — but glad I bought it.

I was halfway through my morning when the courier called—three weeks after ordering, and then asked for another delivery fee. I had already paid the company to bring the headphones to my door, so that extra charge felt like a bait-and-switch. To make it worse, they didn't include customs/duties in the price like other international shops I use, so I ended up paying close to 20% on top. I emailed customer service, explained everything, and their reply was basically "we didn't collect it so we can't refund it"—no real help, just a link to a delivery policy page. I used to have smoother experiences buying from other places, so this was disappointing. The headphones work fine, but the whole buying/arrival process left a bad taste and I'm honestly hesitant to order from them again.

I thought I did everything right. Two Black Friday buys, hit the $500 mark and they sent the $50 gift card like they promised. Sweet. Then I go to use it and suddenly the order using the gift card is cancelled and the gift card is voided — no heads-up. Called customer service. They said they'd flagged that gift card order as possible fraud because I placed "too many orders." Too many? Regular orders went through fine. Felt a bit like being judged by a robot. I've put up with their long shipping before, annoying but manageable. The weird bit was the surprise — the gift card actually arrived, which made the cancellation sting more. I still like some of their stuff, but now I'd be cautious.

product quality checks seem hit‑and‑miss and the first reply from support was weak. Refund sorted it in the end, but I’d be cautious ordering again until QA improves.

Sitting at my dining table with a sore neck and lousy hearing, I thought better headphones would help me focus and ease the strain. Ordered a pair of Meze 99 Noir — needed them for clearer sound, nothing fancy, just to make work and calls less tiring. The whole warranty/return part turned into a weird saga though. I had to send the set back with the label they gave, overseas return, and the tracker showed arrival mid-May. After that it went quiet. Customer service told me to wait seven business days for warehouse verification, so I did. Then I kept poking them — I asked and asked — and got vague answers, then radio silence for a while. I was skeptical and honestly thought I’d lost my money. After some persistence and a few escalations they finally located the package, confirmed the replacement and shipped it out. Delivery was slow, but the rep who followed up at the end was helpful and apologetic, so I felt some of my trust come back. Not flawless, too many gaps in communication, but in the end I got a working replacement and that matters.

they only ship after they get enough orders, so you wait. I won’t lie, that waiting made me nervous at first, especially when the estimated dispatch slipped by a week. But here’s the thing — the moment I put them on and flipped on a familiar track, I stopped worrying. That was the exact second I knew I was happy. The sound was warm and detailed in a way I’d expected only from much pricier Sennheisers. It’s not totally perfect — the clamping force is a touch firm at first and I noticed a tiny bit of hiss on very quiet passages — but those things faded once I got used to them and the music mattered more than the quirks. Communication from Drop was steady: good tracking updates, clear emails about the delay, and a reasonable timeline instead of radio silence. Shipping took about five days after dispatch from the US to the UK, which I think is decent. Price-wise, I paid roughly $170 with shipping and, even if import duty shows up later, it’ll still be a bargain compared to similar models sold retail. I told my buddy to get in on the next group buy and he did; that’s how confident I felt. So yeah, slightly annoying waits and minor imperfections, but the point when I actually listened made it clear — good product, fair process, and worth the patience.