Decathlon Reviews
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Family camping gear
I'm always amazed by how big and diverse the store's selection is. It's great for trying out new sports because they have such a wide range of clothes and gear. Plus, the prices are really affordable, so it's perfect for anyone wanting to get into a new hobby or get ready for a family camping adventure. And the products are so practical and long-lasting, they work for beginners and experienced athletes alike in any sport.
Online purchase experience
I recently bought something online and was bummed because I couldn't find an easy way to return it on the website. I tried watching a Youtube video for help, but it was old and didn't really guide me through. I also had a hard time getting in touch with a live chat agent for help. But, when I finally emailed them, they got back to me quickly and gave me a Royal Mail label to send my item back.
Bicycle servicing
When my usual guy for fixing up my bike wasn't around, I thought I'd give a store in Kensington High Street a shot. And man, was I glad I did. My bike rides like a dream now, smoother than ever. The mechanic there really knew their stuff, did an amazing job fixing and replacing parts. I'm beyond happy with how it turned out. Definitely recommending them to anyone looking for bike help.
Kayak purchase
I just bought a kayak from this store and I gotta say, the service was top-notch. Claudia, the staff member, really knew her stuff and went out of her way to help me pick the right one. She made the whole buying process super easy and fun with her helpfulness and expertise. I'll definitely be coming back to this store for any outdoor gear I need in the future.
Online purchase experience
I gotta say, I'm a big fan of this company's products and stores. The customer service has been pretty solid too. But man, let me tell you, online shopping with them was a complete mess. Their website is all over the place - no return links, instructions that are way out of date, and even wrong info from their customer service reps. It's super frustrating when you can't even get a simple return sorted out properly. And good luck trying to reach someone for help - no phone number, outdated info, and the store doesn't even return calls. Your only option is to use an online form, which might not even give you the right answers.
On the plus side, Asda ToYou's delivery and returns service is smooth and easy to use, but you're pretty much left to figure it out on your own. All in all, this company really needs to step up their game when it comes to online systems and customer service if they want to keep up with today's standards in eCommerce.pull up bar broke
I got this pull up bar thing once, but then the clip on it busted. I tried getting a new one, but it was a pain 'cause I live far from the store. Luckily, the folks at the store came through and found a way to get me that replacement. They were super nice and helpful about it! Huge thanks to them!
Back protector fitting and mountain bike advice
Got some really great service from a lady named Hollie at the store. She knew her stuff and helped me pick out a back protector and gave me some good tips on buying a mountain bike. I really liked how friendly and helpful she was the whole time I was shopping. Hollie went the extra mile to help out customers like me, so she definitely deserves some recognition.
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