Cyberlink

Cyberlink reviews

18 reviews Verified company
We have verified that the company name, website and contact details match. This helps visitors assess whether the profile is trustworthy. The verification says nothing about the quality of the products or services.
Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
28%
Would buy here again
Ordering
6.4
Service
5.4
Pricing
4.8
Delivery
5.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

Software purchase, Customer service experience

9.5

"I recently bought some software from Cyberlink and let me tell you, their customer service was top-notch. I've been using their software for a..."

Critical

Photo editing software purchase

4.5

"I just bought this photo editing software from Cyberlink for 88 bucks. I was pumped to use all the features they advertised, but turns out some of ..."

Most Voted

Video and photo editing software

6.0

"Unfortunately, my experience with the video and photo editing software was not great, eh. I ran into all sorts of limitations and problems while tr..."

Reviews (18)

Filter Reviews

Would buy here again:
Period:
Sort:

Software purchase, Customer service experience

R

2 reviews

9.5
Overall Rating
Would buy here again
Yes

I recently bought some software from Cyberlink and let me tell you, their customer service was top-notch. I've been using their software for ages and it's hands down the best out there. But, when my 11-year-old son mistakenly tossed the box with the install code for the newest Powerdirector version, I reached out to customer support for help. The person I talked to was so helpful and quickly got me a new code. I can't say enough good things about this company - not only do they have amazing software, but their customer service is just outstanding.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Photo editing software purchase

T

4 reviews

4.5
Overall Rating
Would buy here again
No

I just bought this photo editing software from Cyberlink for 88 bucks. I was pumped to use all the features they advertised, but turns out some of them are only in the "Premium" version which they didn't make clear. When I tried to test out the premium features, I got sent to a page saying I was already subscribed. That sketchy advertising made me feel ripped off and annoyed. I've reached out to PayPal to fix this, but just a heads up to be on your guard with this company's shady tactics.

Detailed Ratings

Order
6.0
Service
6.0
Price
2.0
Delivery
4.0

Do you already have an account?

Software player purchase

A

11 reviews

5.5
Overall Rating
Would buy here again
No

I was so bummed out with the software player I bought from this company. They said it was the "best free video player," but it was honestly pretty bad. It didn't have much to offer and the quality was lacking, which made it super annoying to use. It seemed like the developers didn't really know what they were doing. All in all, I regret spending my time and money on such a mediocre software player.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
6.0

Do you already have an account?

Mac M2 software license

M

19 reviews

2.5
Overall Rating
Would buy here again
No

I bought a Mac M2 software license from this company, and boy did I run into some problems! Even though I specifically chose the Mac version, they ended up giving me a Windows license instead. And get this - they wanted me to pay double the price for the Mac license AND told me that some features wouldn't even work right! When I tried to get a refund, they sent me to a page that didn't even exist. The customer service was useless, just kept telling me to contact 2checkout support for any refund questions. It was a total headache from start to finish.

Detailed Ratings

Order
4.0
Service
2.0
Price
2.0
Delivery
2.0

Do you already have an account?

Ultimate Bundle purchase

J

1 reviews

6.5
Overall Rating
Would buy here again
Yes

I can't believe the nerve of this software company, eh! I bought what I thought was gonna be the awesome bundle, but turns out I gotta upgrade to the platinum version just to get all the features I want. And don't even get me started on how fast they keep pushing out new versions, always making me feel like I gotta shell out more loonies. It's like a never-ending loop of upgrades and letdowns, eh.

Detailed Ratings

Order
6.0
Service
8.0
Price
4.0
Delivery
8.0

Do you already have an account?

Editing software subscription

J

3 reviews

2.5
Overall Rating
Would buy here again
No

I gave this editing software subscription a shot and let me tell you, it was total garbage. Seriously, it was so bad! I suggest checking out Davinci Resolve or investing in Filmora instead. With those, you only pay once, not every year like this one. I used to rely on this software for my YouTube videos, but when they cut me off even after I paid, I was done. Save your money and steer clear of this lousy editing software!

Detailed Ratings

Order
4.0
Service
2.0
Price
2.0
Delivery
2.0

Do you already have an account?

Cyberlink Power2Go 13

C

3 reviews

4.0
Overall Rating
Would buy here again
No

I just bought Cyberlink Power2Go 13 from this company and paid online to download it. Unfortunately, after only three months, the program stopped working properly. I had a lot of issues from the beginning, and I was really frustrated when it completely stopped working. I contacted customer service to ask for a new download of a working program, but they told me I would have to buy another year's subscription to get it. It felt like they were just trying to scam me. It's not right to charge customers for a program that doesn't work properly. It's really disappointing that this company is treating their customers this way.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
4.0

Do you already have an account?

Software purchase for photo and video editing

E

9 reviews

9.5
Overall Rating
Would buy here again
Yes

I recently made the switch from a big-name, expensive software brand to a more budget-friendly option. I gotta say, Cyberlink's stuff has been a game-changer for my photo and video editing. It's super easy to use, and I love being able to do all my editing in one place without having to bounce between different programs. The photo editing tools are straightforward and simple to figure out, so I can make my pictures look even better with no hassle. And the video editor is top-notch, giving me all the tools and effects I need to make some seriously pro-looking videos.

Detailed Ratings

Order
10.0
Service
8.0
Price
10.0
Delivery
10.0

Do you already have an account?

Makeup Director software

R

9 reviews

5.5
Overall Rating
Would buy here again
No

This company really let me down with their terrible customer service. I had such a hard time trying to reinstall my Makeup Director software. I had a computer meltdown and when I tried to reinstall the software, it said I had used up all my registrations. On top of that, I couldn't even log in to my Cyberlink accounts, even though I was putting in the right info. I even tried to change my password, but couldn't log in to do that either. It's obvious that this company doesn't care about their customers and gives really bad service.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
4.0

Do you already have an account?

4-month long process to resolve program crashing

R

5 reviews

2.5
Overall Rating
Would buy here again
No

I contacted Customer Service because a program on my computer kept crashing. They asked me for crash reports and other info, which I sent right away. But we went back and forth for a whole 4 months without fixing the problem. And just when I thought we were getting somewhere, they told me my subscription had ended. Can you believe it? Don't bother with this service, it's not worth the trouble.

Detailed Ratings

Order
4.0
Service
2.0
Price
2.0
Delivery
2.0

Do you already have an account?

Software products

A

2 reviews

6.0
Overall Rating
Would buy here again
No

I just bought some software stuff and I gotta say, the products are okay. But man, the way they sell and deal with customers at that place is just terrible. I feel like I got tricked into buying stuff, only for it to feel outdated as soon as the new version comes out. All those ads constantly hitting me up to upgrade are super annoying. It's like they don't give a damn about us regular customers, just wanna milk us for every cent.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
8.0

Do you already have an account?

Dell Inspiron laptop software

S

6 reviews

7.5
Overall Rating
Would buy here again
Yes

The Dell Inspiron laptop I got a couple years back has been solid for my everyday stuff like word processing, Excel, and internet browsing. Lately, I thought I'd check out some of the apps that came with it. But man, the Cyberlink software was a letdown. Right off the bat, I spotted a bunch of spelling mistakes and typos on the main page. That lack of care just doesn't fly with me for something I paid for, so I'm getting rid of it without even giving it a chance.

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
10.0

Do you already have an account?

Free software download with purchase

B

6 reviews

7.5
Overall Rating
Would buy here again
Yes

I just bought something that came with a free software download, but man, it was more of a hassle than I anticipated. Had to make an account just to get to the download, which honestly seemed kinda pointless. And then the login was a pain because the password rules changed after I already made one. When I tried to get help from their support team, they said I could only see their response if I logged in, like really? So inconvenient. Plus, now I'm getting bombarded with emails from them every day - feels like straight-up spam.

Detailed Ratings

Order
6.0
Service
6.0
Price
10.0
Delivery
8.0

Do you already have an account?

Video and photo editing software

E

1 reviews

6.0
Overall Rating
Would buy here again
No

Unfortunately, my experience with the video and photo editing software was not great, eh. I ran into all sorts of limitations and problems while trying to use them, you know? It was really annoying not being able to adjust the duration and trim videos in ActionDirector 3, and the editing tools just weren't up to snuff. And don't even get me started on PhotoDirector 3 - it was missing key tools like blur, grunge, retro, and curve adjustments that other software has. All in all, I was let down by how these programs worked, ya know?

Detailed Ratings

Order
6.0
Service
8.0
Price
4.0
Delivery
6.0

Do you already have an account?

Full version software

H

11 reviews

6.0
Overall Rating
Would buy here again
No

I tried out the demo and liked it, so I decided to purchase the full version software. I was pretty excited, but once I got it, I realized it was not what I expected. The full version had limited features compared to the trial, which was a big letdown. One major issue was that it took a crazy 11 hours to export videos, and even then, they wouldn't play properly. I reached out to customer support, but all they could say was to update my drivers. I did everything they suggested, but it didn't fix the problem.

They promised a fix, but the download link they sent was broken. Two weeks later, still no solution. It felt like they were stalling on purpose, so I couldn't return the software within the 30-day window. Dealing with tech support was a nightmare. They just kept repeating the same advice to update DirectX, drivers, and reinstall the software, ignoring that many others in the forums were having the same issues. This whole experience has been beyond frustrating and disappointing.

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
4.0

Do you already have an account?

Software purchase

W

18 reviews

4.5
Overall Rating
Would buy here again
No

I recently bought some software from this company and man, was I ever let down by the quality. The stuff I got was full of bugs and kept messing up, which made it pretty much useless for what I needed. On top of that, their customer service was no help at all and couldn't figure out how to fix the problems I was having. I definitely wouldn't suggest buying anything from them because of their low-quality products and terrible customer support.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
4.0

Do you already have an account?

Blu-ray software purchase

A

8 reviews

5.0
Overall Rating
Would buy here again
No

I just bought some Blu-ray software from Cyberlink and I gotta say, I'm pretty upset with how it turned out. The dang thing made my pictures all squished and blurry, so now my Blu-rays are basically unwatchable. And to top it off, I also got another program from Cyberlink that ended up being useless since it didn't work with the first product. I feel like I got ripped off and wasted a hundred bucks for nothin'. It's a real letdown and now I wish I never trusted this company.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
4.0

Do you already have an account?

BluRay software purchase

E

4 reviews

6.0
Overall Rating
Would buy here again
No

CyberLink software is always a pain to use. Nothing seems to work smoothly, especially when I'm trying to watch a movie on a BluRay disc. Those updates are a nightmare, and downloading is such a hassle. The download they offered me was even flagged as a security risk! It feels like all they care about is selling frustration instead of a product that actually works.

Detailed Ratings

Order
8.0
Service
6.0
Price
4.0
Delivery
6.0

Do you already have an account?

Write your own review

Do you already have an account? Login

0.0
Rating
Order
Service
Price
Delivery

Do you already have an account? Login

About Cyberlink

CyberLink Corp., founded in 1996, is a globally recognized company in multimedia software and artificial intelligence facial recognition technology. Based in Taipei, Taiwan, CyberLink has grown significantly over the years and has made a substantial impact in the areas of digital content creation, multimedia playback, and video editing software. The company's product portfolio includes the popular PowerDVD, PhotoDirector, and PowerDirector series, which cater to both consumers and professionals, providing solutions for photo and video editing, media playback, and screen recording. Over the years, CyberLink has consistently pushed the boundaries of technology, incorporating advanced features such as augmented reality and AI-driven tools into its products, enabling users to create more immersive and engaging multimedia content.

🌟 How did Cyberlink shine for you?

Contact Information

🌐 cyberlink.com

Page Statistics

Last update: November 29, 2024

Menu