Bench18 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Late and missing Christmas gifts
I ordered two jackets online expecting them to arrive before Christmas, but it's been over a month now and they still haven't shown up. I've sent several messages, but I haven't gotten any clear answers or an idea of when they will be delivered. It's really frustrating and unfair to be kept in the dark about my order after being told it would arrive before Christmas.
Hoodie for Christmas gift
I ordered a hoodie from this company for a Christmas gift, eh. But, I ran into a big issue with the delivery, ya know. The package got sent back to the company because they don't do deliveries to P.O. boxes, eh. This detail wasn't clear when I placed my order. It's been 6 weeks now since it got returned, and the company still hasn't sorted it out. As a customer who paid with Paypal, I'm in a tough spot and really need the company to step up and help me out, ya know?
Joggers and t-shirts order
I just got my order of joggers and t-shirts and they said no refunds or returns because it's final sale now. Why wasn't it final sale when I bought it? This isn't okay, I won't be shopping here again.
Unresponsive customer service
The customer service at this place is just terrible, eh? I've tried all sorts of ways to get in touch about my order - I called, sent emails, even messaged on social media. But every time, it's just silence. I even phoned the store directly, but just got redirected to the same unresponsive options. It's been 10 days since I ordered for in-store pickup, and still no updates or item. This is just not okay, eh?
BBQ jacket, extra large
I just bought a BBQ jacket in extra large, but they sent me the wrong one, not once, not twice, but three times! And to top it off, I still haven't gotten my refund after sending them back. I've emailed them multiple times with no response. It's disappointing to see a company that used to be so good now acting so careless and unprofessional.
Unpleasant shopping experience
I went to that store the other day and it was a total disaster. I didn't get any customer service at all, and the whole experience was just awful. The staff didn't help me at all and didn't even respond to me properly. It was really disappointing and now I'm not sure if I'll go back there again.
Shorts and t-shirt
I bought something at this store not long ago, and I gotta say, I was pretty disappointed. The customer service there is seriously lacking. I tried calling multiple times over the past week and a half when they were supposed to be open, but no one ever answered. My calls were never returned, and they didn't fix the problems with my credit card. It's really annoying to deal with such lousy service.
Delayed order, lack of communication
I put in an order on May 14th and I haven't heard a peep since then. I've sent two emails but still no response. I've been a regular customer of this brand for some time now, but the lack of communication and slow processing of my order has really let me down. I was hoping for better customer service from them, and this whole situation has left me feeling pretty disappointed.
Hoodie and jacket
I got this hoodie and jacket from the store and I used my mom's Paypal to pay for it. But then when I wanted to return it, they wouldn't give me my money back! They only offered me a gift card and it made me really angry. I don't want anything from them anymore. I'm hoping Paypal can help me with this.
Garbage Customer Service
Hey, I gotta say, I've never dealt with such terrible customer service before. I tried emailing and left voicemails about returning something, and you know what? I didn't get any response at all. It feels like my messages just disappeared. How tough is it to respond to a customer? Totally not okay.
Return process
Eh, don't bother buying stuff online, eh! I ordered a sweater and when I tried to return it, they asked why. I told them, but then they never got back to me, eh! I've been sending emails but they're straight up ignoring me. Their customer service is absolute trash, eh!
Unhappy with customer service
Customer service is terrible. I've been trying to return an item, but it's past the return deadline. I've sent three emails and called their toll-free number twice, but I haven't heard back from them. It's frustrating that they say they care about customer satisfaction, but they're not offering good customer service.
T-shirt and sweatshirt order
I just bought a t-shirt and a sweatshirt from the store, but when my order came, the sweatshirt was missing. I tried contacting customer service through emails and calls, but I haven't heard back. It's not cool that they're not getting back to me. I'm in Quebec so it's tricky to find a solution. Now I have to go to the store in person, but I don't think it'll go well. This whole thing is a big let down.
T-shirt purchase
I'm really unhappy with the customer service from this company. They didn't answer my calls or emails, and they won't take back items or give refunds. It's just not right that they aren't being responsible or upfront about things.
Sweater with cotton threads hanging from sleeves
I bought a sweater at this store not too long ago and I was really let down by how it turned out. After only a couple of months, I noticed cotton threads coming loose from the sleeves, showing that it wasn't well-made and used low-quality materials. I tried contacting customer service for help, but I never heard back from them, which made me feel ignored and annoyed. This whole experience wasn't great and I would advise against shopping at that store.
High-quality clothing at a discounted price
While I was shopping at the store, I gotta say, I was blown away by how amazing the clothes were. The stuff I bought was top-notch, really well-made, and lasted a long time – exactly what I was hoping for. Even though the sizes were on the smaller side, they actually looked really good and added to the whole stylish vibe. Plus, I loved that they always had awesome sales happening, so I could snag some high-quality stuff without breaking the bank.
Online purchase during Black Friday
I was shopping online on Black Friday and I ended up buying two of the same dress in different sizes since I wasn't sure which one would fit me. Turns out, neither size worked for me and I wanted to exchange them. But here's the kicker, their return policy was ridiculous! They claimed it was final sale, even though there was no mention of that on their site. I tried contacting them through email several times but never heard back. Thankfully, when I went to a Bench store, they allowed me to exchange the items without any issues. So what's up with the double standard, Bench?
Clothing items
So, I got some new clothes from the store and let me tell you, the quality is top notch. The sale prices were really good too, made it even more affordable for me. But man, their phone customer service was a real let down. Supposedly open Monday to Friday from 9 am to 5 pm EST, but no one ever picked up despite calling so many times. And my emails? Also ignored. Felt frustrated and like no one was listening, you know? And to top it off, there was a problem with my online order where I got overcharged compared to what I was supposed to pay. But with no help from customer service, I'm stuck. Makes you wonder, do they even have anyone working there?
About Bench
Bench Accounting, Inc., commonly referred to as Bench, is a fintech company based in Vancouver, British Columbia, Canada, primarily offering automated accounting solutions to small businesses and entrepreneurs. Launched in 2012, Bench combines proprietary software with professional bookkeepers to provide its clients with comprehensive bookkeeping services. The company streamlines financial administration tasks, such as categorizing transactions and preparing financial statements, thereby allowing business owners to focus on core aspects of their operations. Over the years, Bench has grown significantly and has established itself as a leading online bookkeeping service in North America.
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Last update: November 2024
Review with most votes
Clothing items
So, I got some new clothes from the store and let me tell you, the quality is top notch. The sale prices were really good too, made it even more affordable for me. But man, thei... Read onBy: I. Marks