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Napoleon Prestige 500 Natural Gas Grill
Well, y'know, I gotta tell you 'bout my time at this BBQ joint. Dealt with a sales guy named Mike Dodd, and he was somethin' else. He knew his stuff, lemme tell ya. Patient, helpful, and most importantly, straight-up honest. No pushy sales stuff, just a real conversation. He listened to me, gave me all the deets I needed. 'Cause of him, I ended up gettin' the Napoleon Prestige 500 Natural Gas Grill, fully loaded. Just what I wanted. Thanks a lot to him.
Decided to shop from BBQguys after a bad experience with another grill place
The customer service was awesome, eh? And let me tell you, the shipping was lightning fast! I placed my order on Wednesday and already got half of it en route, with the rest coming next week. I definitely should've gone with them from the start!
Chicken wings and grill accessories
I wanted to make sure my dad got his chicken wings on time for Father's Day, so I called to ask if my order would be here in time. A real human actually picked up the phone and helped me figure out where my stuff was coming from! They weren't sure if it would make it on time, but they promised to try their best. Guess what? It did come on time, and the grill accessories were top-notch. My dad loved them! I'll definitely be buying all our BBQ stuff from them from now on.
AOG products
My experience buying AOG products from this company has been amazing. I recently had my outdoor kitchen built by a landscaper who ordered all the stuff I wanted from their site. Everything came in perfect shape, including an AOG grill with all the fancy extras, an AOG double side burner, Blaze double drawers, trash/recycle pullout system, and access doors. I also got an AOG grill cover, which came quickly and in good shape. Plus, whenever I have questions about the products or how to take care of them, I get helpful and personalized email responses the next day. Their customer service and attention to detail really make this company stand out. I definitely recommend them for all your outdoor kitchen needs.
Lakeview Woodlake 43-Inch Rectangle Wood Burning Fire Pit
I just bought the Lakeview Woodlake 43-Inch Rectangle Wood Burning Fire Pit from this company, and let me tell you, I was really impressed with the customer service. I called to ask about the fire pit's size and setup, and Mike Dodd was the one who helped me out. He knew so much and was super helpful, giving me all the info I needed. He even gave me some tips on the best firewood to use and how to find them. Honestly, it was one of the best customer service experiences I've ever had.
Weber Master Touch 22" Grill in Deep Ocean Blue
Grilling in that Deep Ocean Blue color, eh? Looks real sharp on the patio, doesn't it?
grill
So, I did some research on what I needed and then I gave this guy named Mike Dodd a call. He really helped me out and made me feel confident in my decision. He followed through like he promised, not being pushy or anything, just really helpful. Later on, I got some more info and quotes, and then Mike called at the perfect moment and we made it work. Appreciate it, Mike!
"Showroom model" grill head with accessories
I just bought a display model grill head, in-ground mount, and cover from your company. The grill head had some minor cosmetic issues, but it works perfectly and was a great deal compared to a new one. Ordering online was easy and my items arrived quickly and well-packaged with no damage. I'm really satisfied with my purchase and will definitely come back for more in the future.
Amazing Customer Service
I had a problem with my order and I contacted customer service for help. Normally, dealing with customer service is a hassle with little results, but BBQ Guys surprised me. The person I spoke to was really helpful, understanding, and quick to fix the issue. They not only fixed it right away but also went the extra mile to make sure I was happy. I've never experienced such great customer service before. I highly recommend buying from BBQ Guys for anything you need. It's worth paying a bit more for the peace of mind of having reliable customer service. BBQ Guys has won me over as a loyal customer.
Igniter and burner replacement for old grill
My BBQ is getting old, about 20 years. I had to get a new igniter and burner. The order came fast, but the replacement burner was a bit taller than the original, so the igniter didn't fit right. It's all good though, I've been using matches to light it for a while now. I tried calling customer service using the number on the invoice, but no one picked up.
Hickory Smoker Box
I was kinda unsure about getting that hickory smoker box for my electric grill, but I thought, why not give it a shot? I followed the instructions, got my chicken ready, and started grilling. And man, was I impressed! The hickory smoked goodness that soaked into my chicken was just what I was looking for. The end result was truly outstanding, and I'm happy I went for it and got the smoker box.
Outdoor kitchen island and grill set
I recently bought an outdoor kitchen island and grill set from this company. The delivery came quicker than I thought and the product was packaged nicely. But when I unpacked it, I noticed a small problem. I contacted customer service and I must say, they got back to me really fast. Laquona, in particular, did everything possible to fix the issue right away. I have to give them props for their great customer service and professionalism. Even though there was a little bump in the road, I would definitely suggest buying from this company because of their outstanding service and commitment to fixing things.
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