BBqguys - Overall Rating based on 21 reviews
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Gas grill purchase
So, I decided to take a risk and order a gas grill online. When it showed up, I was pretty stoked to get it set up and start grilling. But when I started taking it out of the box, I saw that some parts were all messed up. It was super annoying because the box didn't look damaged at all from the outside. I got in touch with customer service and told them what happened. To my surprise, they were really helpful and totally got my frustration. They quickly ordered new parts for me, and I got them in a jiffy. Even though there was a bump in the road at the beginning, I was really impressed with how fast and smooth they fixed everything. Their customer service was awesome, and I was grateful for their quick response and effort to solve the problem.
Ceramic BBQ pit bowl replacement
I just bought a new ceramic bowl for my BBQ pit, but when it showed up, it was all damaged. I had to take a bunch of pictures and send them to the customer service crew. Even though I said I wouldn't open the box until they sent a new bowl, they kept making excuses. In the end, I had to pay to send it back because they weren't being very helpful. The whole thing was pretty disappointing, and I'm definitely not gonna buy from them again.
Ash pan replacement order
I just got a new ash pan for my grill from BBQguys and let me tell ya, their service was top-notch! I ordered it on a Monday and had it in my hands before the weekend, perfect for my BBQ plans. Ordering was a breeze and the delivery was super quick. I'm thrilled with the whole experience!
Napoleon Prestige 500 Natural Gas Grill
Well, y'know, I gotta tell you 'bout my time at this BBQ joint. Dealt with a sales guy named Mike Dodd, and he was somethin' else. He knew his stuff, lemme tell ya. Patient, helpful, and most importantly, straight-up honest. No pushy sales stuff, just a real conversation. He listened to me, gave me all the deets I needed. 'Cause of him, I ended up gettin' the Napoleon Prestige 500 Natural Gas Grill, fully loaded. Just what I wanted. Thanks a lot to him.
Pellet smoker
The customer service at BBQ Guys was a huge disappointment. I recently ordered a pellet smoker from them and the whole experience was really unsatisfactory. They said the order was sent out, but the tracking number they gave me didn't work. I tried contacting their customer service a bunch of times, and while they were nice, they couldn't really solve the problem. Every time I reached out, they promised to look into it, but I never heard back. When the smoker didn't arrive when they said it would, I had to cancel the order. It was all so frustrating and disappointing, especially because I've had good experiences with BBQ Guys before. I won't be using their services again in the future.
Decided to shop from BBQguys after a bad experience with another grill place
The customer service was awesome, eh? And let me tell you, the shipping was lightning fast! I placed my order on Wednesday and already got half of it en route, with the rest coming next week. I definitely should've gone with them from the start!
Weber Smokefire grill purchase
I bought a Weber Smokefire grill from this store not too long ago, and I have to say, I'm kinda let down by the lack of honesty in their product reviews. I've seen lots of negative reviews online about this grill, talking about all the problems it has, but all the reviews on their site are just way too positive. And when I tried to leave a review describing the issues I was having with the grill, it never got posted. It makes me wonder if they're not being totally truthful about their products.
Chicken wings and grill accessories
I wanted to make sure my dad got his chicken wings on time for Father's Day, so I called to ask if my order would be here in time. A real human actually picked up the phone and helped me figure out where my stuff was coming from! They weren't sure if it would make it on time, but they promised to try their best. Guess what? It did come on time, and the grill accessories were top-notch. My dad loved them! I'll definitely be buying all our BBQ stuff from them from now on.
Grilled that wasn't as advertised
I bought a grill that was supposed to have a sear and griddle, but it came with an ice bucket instead! Why would they put an ice bucket next to a hot grill? BBQGuys said sorry and promised to send me a griddle, but it's been a whole year and still no griddle! I think it's better to order from Napoleon directly.
Outdoor grill and accessories
I recently bought an outdoor grill and accessories from the company. Unfortunately, part of my order got delayed and was supposed to arrive when I was away. I tried calling and emailing multiple times to cancel the order, but my request was ignored. Finally, I got through to someone who said they would cancel it, but the order still got shipped three days later and was left over the gate by FEDEX. On top of that, I can't get a return tag for the items, and now another cancelled part of the order is on its way to me. This whole situation has made me really unhappy with the service from the company.
Griddle purchase
I recently bought a griddle from this company and when it arrived, it was scratched and was missing a trim piece. I contacted customer service hoping to get it sorted out quickly, but unfortunately, they wouldn't replace the missing piece without extra cost. It's frustrating when you trust a big company to provide good products, but they let you down on customer service. It's not right to make customers pay for the company's mistakes. I shouldn't have to cover the cost for their errors as a customer. Especially for something important like a trim piece for a new home project. Contractors have busy schedules and can't always check everything properly in a short time. So be careful when buying from this company, you might end up paying double for missing items.
Delayed delivery with carrier issues
So, I bought a BBQ, but it got stuck in Portland, Oregon for 5 days because of carrier issues. It's just sitting on the dock at R&L carriers, waiting to be transferred to another carrier. I tried contacting the carrier from Spokane to BBQguys, but nothing has happened. I might end up getting charged if the BBQ has to be sent back. This delay is messing up my vacation plans since I can't leave until the BBQ shows up. It's really important for companies to use trustworthy carriers to avoid delays and keep products safe during shipping.
AOG products
My experience buying AOG products from this company has been amazing. I recently had my outdoor kitchen built by a landscaper who ordered all the stuff I wanted from their site. Everything came in perfect shape, including an AOG grill with all the fancy extras, an AOG double side burner, Blaze double drawers, trash/recycle pullout system, and access doors. I also got an AOG grill cover, which came quickly and in good shape. Plus, whenever I have questions about the products or how to take care of them, I get helpful and personalized email responses the next day. Their customer service and attention to detail really make this company stand out. I definitely recommend them for all your outdoor kitchen needs.
Lakeview Woodlake 43-Inch Rectangle Wood Burning Fire Pit
I just bought the Lakeview Woodlake 43-Inch Rectangle Wood Burning Fire Pit from this company, and let me tell you, I was really impressed with the customer service. I called to ask about the fire pit's size and setup, and Mike Dodd was the one who helped me out. He knew so much and was super helpful, giving me all the info I needed. He even gave me some tips on the best firewood to use and how to find them. Honestly, it was one of the best customer service experiences I've ever had.
Weber Master Touch 22" Grill in Deep Ocean Blue
Grilling in that Deep Ocean Blue color, eh? Looks real sharp on the patio, doesn't it?
grill
So, I did some research on what I needed and then I gave this guy named Mike Dodd a call. He really helped me out and made me feel confident in my decision. He followed through like he promised, not being pushy or anything, just really helpful. Later on, I got some more info and quotes, and then Mike called at the perfect moment and we made it work. Appreciate it, Mike!
"Showroom model" grill head with accessories
I just bought a display model grill head, in-ground mount, and cover from your company. The grill head had some minor cosmetic issues, but it works perfectly and was a great deal compared to a new one. Ordering online was easy and my items arrived quickly and well-packaged with no damage. I'm really satisfied with my purchase and will definitely come back for more in the future.
Amazing Customer Service
I had a problem with my order and I contacted customer service for help. Normally, dealing with customer service is a hassle with little results, but BBQ Guys surprised me. The person I spoke to was really helpful, understanding, and quick to fix the issue. They not only fixed it right away but also went the extra mile to make sure I was happy. I've never experienced such great customer service before. I highly recommend buying from BBQ Guys for anything you need. It's worth paying a bit more for the peace of mind of having reliable customer service. BBQ Guys has won me over as a loyal customer.
Igniter and burner replacement for old grill
My BBQ is getting old, about 20 years. I had to get a new igniter and burner. The order came fast, but the replacement burner was a bit taller than the original, so the igniter didn't fit right. It's all good though, I've been using matches to light it for a while now. I tried calling customer service using the number on the invoice, but no one picked up.
Hickory Smoker Box
I was kinda unsure about getting that hickory smoker box for my electric grill, but I thought, why not give it a shot? I followed the instructions, got my chicken ready, and started grilling. And man, was I impressed! The hickory smoked goodness that soaked into my chicken was just what I was looking for. The end result was truly outstanding, and I'm happy I went for it and got the smoker box.
Review with most votes
Amazing Customer Service
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