Meda Bode

I recently bought a griddle from this company and when it arrived, it was scratched and was missing a trim piece. I contacted customer service hoping to get it sorted out quickly, but unfortunately, they wouldn't replace the missing piece without extra cost. It's frustrating when you trust a big company to provide good products, but they let you down on customer service. It's not right to make customers pay for the company's mistakes. I shouldn't have to cover the cost for their errors as a customer. Especially for something important like a trim piece for a new home project. Contractors have busy schedules and can't always check everything properly in a short time. So be careful when buying from this company, you might end up paying double for missing items.