Al's - Overall Rating based on 22 reviews
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Salmon QST skis
I just bought a pair of Salmon QST skis from Al's, and it was awesome. Ordering online was super easy and smooth. I had a few small problems at checkout, but the customer service team at Al's was amazing. They answered my questions fast and fixed everything right away. You could tell they really cared about making sure customers had a great shopping experience. I definitely recommend Al's for anything skiing-related.
Store pickup selection
I recently bought something online and chose to pick it up at the store to save on shipping costs. The website said it would be ready in 5 days, but I was pleasantly surprised to get an email just 4 hours later saying it was good to go. The whole thing went super smoothly and easy-peasy. I was really impressed by the great service.
High dollar product for birthday present
I bought this fancy gift for a birthday present from this company online store not too long ago. But then I got an email on Wednesday saying they didn't actually have it in stock. It took a while for the credit card payment to go through before I could buy it from another site. I was kinda bummed out about the whole thing, wish they had better inventory management and let me know sooner.
Roof top tent
I recently bought a roof top tent online from this store I found. The prices looked good and they even offered free shipping, which was a bonus. But man, let me tell you, my excitement quickly turned to frustration when my order was stuck in "Handling Order" status for days. I called their support line, but they couldn't fix the issue quickly. They told me it was a direct ship item and promised me it would update once they had shipping info. Well, five days went by and nothing changed. I called again, got the same story, and was told to wait until the estimated delivery date before doing anything else. Then, just one day before it was supposed to arrive, my order got cancelled because of a website mistake and their incapability to ship big items. It took up nine whole days of my time. It's really disappointing to see stuff on their site that they can't deliver, leaving customers high and dry. If you're thinking of buying big or cheap stuff, you might wanna think twice about shopping at this place.
Sleeping mat for camping
I ordered a sleeping mat for camping on the internet, but I wasn't too thrilled with it. Unfortunately, by the time I decided I wanted to return it, I had missed the 30-day deadline. So, I had to give customer service a call. To my surprise, they answered my call right away and handled my return super quick. I did have to cough up $9.95 for the return shipping, but I get that it wasn't really their fault that I wasn't satisfied with the product. It was my first time shopping there, and even with this little hiccup, I would for sure shop there again.
Patagonia jacket
I recently bought my first item from this store and I gotta say, I'm super happy with it. I was on the lookout for this specific Patagonia jacket that was on sale and kinda hard to find in certain colors and sizes. Al's had exactly what I wanted and at a really good price. Ordering was easy, the website was simple to use, and checking out was quick. I was really pleased that the jacket came quickly and in perfect shape. It was brand new, just like they said, and I couldn't be happier with my purchase. I totally recommend this store to anyone in need of quality outdoor gear at awesome prices.
Christmas order mix-up
I just ordered something for Christmas from this company and got the wrong item. Turns out, it was listed incorrectly on their website and the price didn't match what I paid. When I called customer service to exchange it, they admitted the mistake, but still gave me the discounted price. It was way cheaper than the original. The person on the phone was so helpful, they fixed everything in no time. I'm really happy with how they handled everything.
Taurus G2C magazines
I was looking for some Taurus G2C magazines and I found this website that had the best price. Plus, they offered free shipping with USPS! I got my package in just 3 days and I could track it the whole way. If you want good products and reliable service, I suggest checking this place out.
Ski boots, carbon fiber airbag cylinder
I recently had the chance to deal with this company because I had an issue with the ski boots I bought from them. I have to say, their customer service is top-notch. They not only gave me a refund, but also hooked me up with a sweet discount code for my next order. This whole experience really made me trust their brand, and I've been back to make more purchases, like a carbon fiber airbag cylinder. I was happy to see that their prices were competitive, especially with the 20% discount code they gave me. Overall, my time with this company has been amazing and I highly recommend them for their quality products and awesome customer service.
Wake board package purchase
I ordered a wakeboard package, eh, but then 8 days later they told me they didn't have it in stock anymore. They tried to sell me a different wakeboard that wasn't a good deal, eh. Turns out they had both the wakeboard and bindings separately, but wouldn't put them together into the package for me. If you're gonna sell something, at least do it right, eh. Overall, not impressed, eh.
Gun purchases
Eh, Al's has been around the block for a while in our community, and even with some changes along the way, they still nail it with great service. Their gun department is especially impressive - they really give you the time of day and treat you right. My wife is just starting to get into guns and shooting, and she's had some not-so-nice encounters at other stores before. But at Al's, they always treat her with respect and provide really helpful info. Thanks to their amazing customer service, we've ended up making three big buys from the gun department.
Fishing gear purchase
I just bought some fishing gear from that store and I gotta say, I was really impressed with the quality. They had a great selection, good prices, and the staff was super helpful. Unlike some big stores where you're stuck wandering around trying to find help, these guys are always there to lend a hand. It was a breath of fresh air compared to the lacklustre service I got at Sportsman's yesterday.
Defective ski goggles
I got some ski goggles from this store and I found that the silicone strips on the band were rubbing off super easily. It definitely seemed like the product had been returned before I got it, since there was a return address on the box. Plus, there wasn't any way to mark it as defective or get a paid return label. I won't be buying from them again, that's for sure.
Double charged for my purchase
Well, well, well...look what we got here, eh? They went and charged me twice by mistake for my order. Can you believe that, eh? I sure couldn't. So, I figured I'd reach out to their customer service on their website. Next thing I know, within 20 minutes, I get an email from them telling me they'll fix that second charge. Well, well, well...now that's what I call some pretty awesome service, eh? Let's wait and see if they really do reverse that charge. Keep watching, folks, for the next thrilling edition of The Customer's Revenge, eh!
Canoe paddle purchase
I recently bought a canoe paddle from a new online store I found called Al's. At first, I was a bit unsure because I didn't know the brand, but I took a chance since they had a good deal on a bending branches paddle. The ordering process was really easy and I got email updates right away after I bought it. My paddle arrived quickly, just a day after it was shipped. I'm really happy with the service from Al's and I'll definitely think about buying from them again in the future.
Climbing harness online purchase
So, I bought this climbing harness online not long ago, and it turns out it doesn't fit me right. I asked for a return and got a label that same night. Packed it up in a box and shipped it out the next day. At the same time, I ordered the next size up. But today, I got an email saying my return was rejected because the harness was supposedly used. I barely tried it on for a few minutes, all the tags and manuals were still there. Called customer service to explain, but they only offered me a 20% discount. Super frustrating and pricey for such a short try on. Dealing with the return department has been a real headache, wish I had stuck with other stores I've had better luck with.
Flash Sale KXONE SUP purchase
I just got the Flash Sale KXONE SUP and tried it out today. When I opened the box, I was happy to see that everything I needed was in there. It would have been nice to have some set-up instructions, but I found some helpful YouTube videos on how to inflate the SUP. The board is really light, which was great for me because Bear Lake is far from where I parked. It's not as responsive as a hard board, but it felt sturdy in the water and the fact that it's easy to carry around outweighed that small downside. Overall, I'm happy with the value and performance of this purchase.
Scott cycling jacket purchase
Al's has such a great selection for outdoor lovers, eh? And their customer service is the best. Even though I don't have an Al's store nearby anymore, shopping online with them is super easy. I recently got an awesome deal on a Scott cycling jacket and it was delivered really quickly. I definitely suggest taking a look at what they have to offer, eh?
Various items
As someone who's been a customer at this store for a while now, I gotta say, I've always had great experiences with my purchases. The stuff I've gotten is top-notch quality and exactly what I was after. Plus, the prices are fair and they've got a huge selection, so it's a breeze to find what I'm looking for. Their shipping is always quick, too - my orders show up fast and in perfect shape. But what really sets this store apart is their amazing customer service. I recently got a nice surprise when a product I bought went on sale right after I placed my order. I gave them a call and the rep I spoke to was super helpful and knew their stuff. They quickly sorted out a refund for me, no questions asked. That kind of service goes above and beyond, and it's why I'll keep coming back to this store.
New tent
My experience with this company was really good. I was a bit worried after seeing some bad reviews, but I found it really easy to place my order. The payment was simple and no problems at all. I was surprised at how fast the shipping was, and even better that it was free! My new tent arrived in less than a week and it was in perfect shape. I'm so happy with everything from start to finish. Thanks a lot!
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