AlphaMart’s Reviews

: 28
100% Would buy here again

Most relevant positive review

  2024-05-29
Replacement parts for Gazebo
What a great experience! The service here was amazing. I needed some replacement parts for my Gaz... Read on
jaiden

Review with most votes

  2023-11-10
Patio Dining set with 6 chairs
I ordered a Patio Dining set with 6 chairs from this store. Unfortunately, when it arrived, one o... Read on
H. Pouros

Reviews (28)

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    L-Shaped Outdoor Couch

    So, I got this L-Shaped outdoor couch from an online store not long ago. The price was decent and it looks really nice with good quality materials. But, gotta admit, ran into a couple of snags with this buy. First off, there was a piece missing when it arrived, which was a bummer. And then the assembly instructions they sent didn't match up with the product, so it was a bit of a struggle to put together. But hey, the customer service folks were quick to sort it out and sent over the missing part in a jiffy. Gotta say, their communication was top-notch. Ended up just using our wits and managed to put the couch together without needing those instructions.


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    Patio dining set purchase

    My recent purchase of a patio dining set was a great experience, mainly because the customer service was so amazing. The product itself is top-notch and exactly what I was looking for in terms of style and usability. But what really stood out was how helpful and supportive the customer service team was. When I had trouble with one of the chairs while putting it together, I contacted them for a replacement part. They got back to me quickly and sorted out the issue right away. Their speed, communication, and dedication to making sure I was happy really blew me away. I can't praise them enough for the incredible service.


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    Patio chairs purchase

    I got those patio chairs from this store and they arrived right on time. Putting them together was a breeze, which was a nice surprise. Even though I didn't end up using the extra parts, it was nice to see that they included one of each screw, washer, and part just in case. At one point, I thought the tools were missing from one of the boxes, but the customer service team got back to me really quickly. Turns out, the tools had just slipped off the garage floor! Still, I was impressed by how fast they got back to me. Overall, the furniture is super sturdy and well-made, plus the customer service was fantastic.


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    Storage cabinet purchase

    I bought a storage cabinet from your store not too long ago and ran into a bit of a hiccup while putting it together. It turns out I got the wrong piece in my order. But, I reached out to customer service, sent them a photo of the problem, and they promptly sent me a replacement piece. I was really impressed by how quickly and effectively they handled the situation. And to top it off, the replacement piece arrived sooner than expected, just two days later. The exceptional customer service I received has definitely earned my loyalty, and I will definitely be back to shop at your store in the future.


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    Replacement parts for Gazebo

    What a great experience! The service here was amazing. I needed some replacement parts for my Gazebo and I was so impressed by how quick and efficient they were. In just 2-3 days, I had everything I needed to get my Gazebo looking like new again. The customer service was fantastic, the staff were so friendly, knew their stuff, and were super helpful. I couldn't have asked for a better experience. Thanks for making my Gazebo look brand-spankin' new!


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    Charcoal patio grill with 2 liftable enamel charcoal trays

    I ordered this and got it in just 2 days! It was easy to put together, just follow the directions. I used it once and it totally exceeded all my expectations. I really like how there are separate controls to lower the coals on either side, that's a great idea. Plus, there's no paint peeling or rust at all. This was a fantastic buy, and I know I'll be using it for many years to come.


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    Stools

    I just bought some stools from this store, and honestly, it was kind of a mixed bag. One of the stools came with a broken foot piece, which was a bummer. I'm not sure if it was a manufacturing problem or if somebody else messed it up and then returned it. But anyways, I got in touch with customer service and they were pretty quick to help. They sent me two new stools to make up for it, which was nice of them. It was a bit annoying dealing with the whole situation, but at least they sorted it out in the end.


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    7 piece outdoor furniture purchase

    The customer service at this store was amazing, eh? The reps really knew their stuff and were so helpful in helping me pick out the perfect 7 piece outdoor furniture set. The quality of the furniture is top-notch, super well-made and sturdy, plus the cushions are just fabulous. I'm so happy with my purchase - it looks gorgeous in my outdoor space and was totally worth the price. If you're thinking about getting some outdoor furniture, I highly recommend giving this store a look.


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    Outdoor chair replacement part

    I reaching out to customer service cuz I ordered a outdoor chair from this one online store and got a busted piece. They sent me to a different website, and I got to say, their customer service team was on it. They promised to send me a new part and they actually did, and it got here pretty quick. It wasn't next day or nothing, but they really handled my problem well. It gives me a good feeling about sticking with that online store for future shopping.


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    7-piece patio set

    I just bought a 7-piece patio set from this store and I'm really happy with it. Even though I'm an older lady, I managed to put it all together in about two days. Everything I needed was in the box, and even though the instructions seemed a bit scary at first, they were actually pretty easy to understand. The set is really good quality and looks amazing on my patio. I couldn't be happier with the product and the store.


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    Sofas and rockers purchase

    I just bought two sets of sofas and rockers from this place and let me tell you, the quality was amazing. But, I had a little problem where one of the sofas had two identical pieces, which was annoying. But their customer service team was really great in fixing the issue fast and efficiently. This is how a company should treat their customers - with respect and quick action.


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    Extender with slight dent

    I bought an extender from this store, and it came with a tiny dent. I was thinking of taking it back to the store, but I decided to reach out to the company first. I was really impressed by their customer service. They replied fast and sent me a new extender right away to fix the issue.


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    7 seat outdoor patio set

    I recently got a 7 seat patio set for the backyard in February. When I tried putting it together, I saw that there was a part missing or not the right one. I sent an email to customer service and was happy to get a reply on the same day. They quickly sent me the correct piece and fixed the problem in just 2 days. I was really impressed with how they handled everything and I would for sure buy from them again.


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    Sofa marked wrong

    I got this really awesome sofa, but one piece was labeled wrong and didn't fit. Luckily, the customer service team fixed it quickly by sending me a new part. I was really satisfied with the service, it was great!


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    Outdoor dining set

    I recently bought a patio dining set from this shop. The package had one chair that was all messed up and was missing some key parts. We contacted them and they were really great right off the bat. They promptly sent us a replacement chair and the missing hardware.


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    Patio set with extra chairs

    We just bought a patio set and some extra chairs from this store. The chairs were really good quality and super sturdy. But when we got the order, the table was kind of messed up. Luckily, the customer service team at this store was top notch. They sorted everything out quickly and professionally when we sent them some pics of the damage. They ended up sending us a brand new table without any extra trouble.


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    Excellent customer service, informative video, comfortable and sturdy product, reasonable pricing, highly recommend

    I just bought something from this store and wow, the customer service was top-notch. I had some questions about putting the product together, and the staff really went the extra mile by sending me a video from the factory. It showed me exactly how to assemble everything step-by-step. It made things way easier for me.


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    Patio and chairs set purchase

    My recent purchase of a patio set with chairs was actually pretty good. The stuff came on time, but the table had a little bit of damage, probably from shipping. I called customer service and they were super quick to help me out. They sent me a new table right away, and it came in perfect condition in just a few days. The patio set is really good quality, and I'm happy with my purchase.


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    Patio dining chairs

    I just got some outdoor patio dining chairs from this company and they're pretty good so far. But, one of the chairs was messed up when it arrived. Customer service was awesome though, they fixed the problem right away. I got in touch with them on May 9th and they sent me a new chair within 10 days.


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