AlphaMart’s Reviews
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L-Shaped Outdoor Couch
So, I got this L-Shaped outdoor couch from an online store not long ago. The price was decent and it looks really nice with good quality materials. But, gotta admit, ran into a couple of snags with this buy. First off, there was a piece missing when it arrived, which was a bummer. And then the assembly instructions they sent didn't match up with the product, so it was a bit of a struggle to put together. But hey, the customer service folks were quick to sort it out and sent over the missing part in a jiffy. Gotta say, their communication was top-notch. Ended up just using our wits and managed to put the couch together without needing those instructions.
Patio chairs purchase
I got those patio chairs from this store and they arrived right on time. Putting them together was a breeze, which was a nice surprise. Even though I didn't end up using the extra parts, it was nice to see that they included one of each screw, washer, and part just in case. At one point, I thought the tools were missing from one of the boxes, but the customer service team got back to me really quickly. Turns out, the tools had just slipped off the garage floor! Still, I was impressed by how fast they got back to me. Overall, the furniture is super sturdy and well-made, plus the customer service was fantastic.
Storage cabinet purchase
I bought a storage cabinet from your store not too long ago and ran into a bit of a hiccup while putting it together. It turns out I got the wrong piece in my order. But, I reached out to customer service, sent them a photo of the problem, and they promptly sent me a replacement piece. I was really impressed by how quickly and effectively they handled the situation. And to top it off, the replacement piece arrived sooner than expected, just two days later. The exceptional customer service I received has definitely earned my loyalty, and I will definitely be back to shop at your store in the future.
Stools
I just bought some stools from this store, and honestly, it was kind of a mixed bag. One of the stools came with a broken foot piece, which was a bummer. I'm not sure if it was a manufacturing problem or if somebody else messed it up and then returned it. But anyways, I got in touch with customer service and they were pretty quick to help. They sent me two new stools to make up for it, which was nice of them. It was a bit annoying dealing with the whole situation, but at least they sorted it out in the end.
Patio set with extra chairs
We just bought a patio set and some extra chairs from this store. The chairs were really good quality and super sturdy. But when we got the order, the table was kind of messed up. Luckily, the customer service team at this store was top notch. They sorted everything out quickly and professionally when we sent them some pics of the damage. They ended up sending us a brand new table without any extra trouble.
Excellent customer service, informative video, comfortable and sturdy product, reasonable pricing, highly recommend
I just bought something from this store and wow, the customer service was top-notch. I had some questions about putting the product together, and the staff really went the extra mile by sending me a video from the factory. It showed me exactly how to assemble everything step-by-step. It made things way easier for me.
7 piece outdoor furniture purchase
The customer service at this store was amazing, eh? The reps really knew their stuff and were so helpful in helping me pick out the perfect 7 piece outdoor furniture set. The quality of the furniture is top-notch, super well-made and sturdy, plus the cushions are just fabulous. I'm so happy with my purchase - it looks gorgeous in my outdoor space and was totally worth the price. If you're thinking about getting some outdoor furniture, I highly recommend giving this store a look.
Outdoor chair replacement part
I reaching out to customer service cuz I ordered a outdoor chair from this one online store and got a busted piece. They sent me to a different website, and I got to say, their customer service team was on it. They promised to send me a new part and they actually did, and it got here pretty quick. It wasn't next day or nothing, but they really handled my problem well. It gives me a good feeling about sticking with that online store for future shopping.
Chair assembly parts
I bought some chair parts at this store not too long ago, and had a bit of trouble with some screws that weren't holding things together right. But let me tell you, Farrah and Yvonne were real lifesavers! They were so quick to help me out and sent me a new part right away. Now my chair is all put together and working great. Super happy with the product and the awesome service from Farrah and Yvonne.
patio chair
So, I got this chair and it had some scratches on it. I was like, "oh no!" But then I contacted customer service and they were like, "don't worry, we'll take care of you." They sent me the replacement arms super quick, even during the Christmas holidays! I was so surprised. They really care about their customers. I will definitely be shopping here again, eh!
Purchased six chairs
I bought six chairs and one of them was damaged when it arrived. I got in touch with customer service and they sent me a replacement part right away. I was really impressed with how they handled the whole situation. The chairs are really solid and look like they'll hold up well on my deck.
Chair set purchase
I just bought a chair set from this store and when it arrived, I found that two of the chairs were damaged. I contacted customer service right away and was happy to see how quickly they got back to me. In just two days, I had new chairs in great condition delivered to me. The chairs are top-notch quality and I'm really happy with my purchase.
Patio Dining set with 6 chairs
I ordered a Patio Dining set with 6 chairs from this store. Unfortunately, when it arrived, one of the chair arms had a little gouge on it. I got in touch with customer service right away and they were super fast in sending me a replacement arm. The person I spoke with was really helpful and made sure to fix the problem right away.
Review with most votes
Patio Dining set with 6 chairs
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