AbeBooks

AbeBooks reviews

21 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
52%
Would buy here again
Ordering
7.0
Service
6.2
Pricing
6.8
Delivery
6.0

Featured Reviews

Spotlight: What are our customers saying?

Positive

Rare book on Canadian history

8.0

"I love collecting rare books about Canadian history, eh! So I was pretty pumped when I found this one on AbeBooks. The listing said it was in top-n..."

Critical

Book purchase

2.0

"I had the worst experience with this website, eh. I bought a book and everything seemed fine, but then I never got an email or saw the order in my ..."

Most Voted

frequent purchases, second-hand books, great se...

8.0

"I've bought a lot of used books on this site and most of the time, I've been really happy with what I got. Just so you know, AbeBooks isn..."

Reviews (21)

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Collection of history books

R

7 reviews

7.0
Overall Rating
Would buy here again
Yes

So like, I just got my history books order and man, one of them was in rough shape. It came all filthy and grimy, with yellow and brown pages that smelled really bad, like someone's hoarder house. It was so gross, I had to toss it right away, no way it could stay in my collection.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
6.0

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Book purchase

C
2.0
Overall Rating
Would buy here again
No

I had the worst experience with this website, eh. I bought a book and everything seemed fine, but then I never got an email or saw the order in my account. Spent all day trying to contact customer service, but couldn't find a phone number or email - nothing. Every time I clicked on the customer service link, it just sent me back to my account. It felt like they took my money and disappeared, eh. Don't even know if I'll get the book I paid for, eh.

Detailed Ratings

Order
2.0
Service
2.0
Price
2.0
Delivery
2.0

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Books, cancelled orders

A

6 reviews

2.5
Overall Rating
Would buy here again
No

I'm really frustrated right now! I tried to order some books online, but my orders were cancelled not just once, but twice! It's like the sellers are messing around and posting listings they can't actually follow through with. I can't even leave negative feedback since the orders were cancelled. It's so shady and untrustworthy. What a complete waste of my time!

Detailed Ratings

Order
2.0
Service
2.0
Price
4.0
Delivery
2.0

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Ordered 4 books.

D
5.0
Overall Rating
Would buy here again
No

Ya, so I ordered 4 books but only got 3. I told customer service about the missing book and they said they'd get back to me in 1-2 days. But it's been ages and still no book or update. Not cool at all. Don't recommend using this platform, eh.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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Rare book on Canadian history

R

16 reviews

8.0
Overall Rating
Would buy here again
Yes

I love collecting rare books about Canadian history, eh! So I was pretty pumped when I found this one on AbeBooks. The listing said it was in top-notch condition and it was a good deal too. But when I ordered it, there was a bit of a wait before I got it. I got in touch with customer service, and they were super quick in getting back to me and keeping me in the loop about my order. Even though it took longer than expected, I'm happy with the book I finally got.

Detailed Ratings

Order
8.0
Service
8.0
Price
10.0
Delivery
6.0

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Book purchase

C

11 reviews

10.0
Overall Rating
Would buy here again
Yes

I just bought a book online and I gotta say, I was really happy with how it all went down. At first, I was a bit unsure because of some bad reviews, but I thought, why not give it a shot since the book was only £2.99 with free shipping. Well, I was pleasantly surprised when the book showed up in perfect condition just a few days later. The packaging was solid and the book looked brand new. I really liked how quick and good quality the whole thing was. I'll definitely be using this service again next time.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Ordered a book, never received it

O

23 reviews

5.0
Overall Rating
Would buy here again
No

I ordered a book from this company not too long ago, but I never got it. I couldn't even track the package, even though they said I could in the email. I tried contacting their customer service by email several times to ask for a refund, but I didn't hear anything back or get my money back. I'm really let down by their poor communication and the whole situation. I definitely won't be buying from them again.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
4.0

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Book from Blackwell's

D

6 reviews

4.0
Overall Rating
Would buy here again
No

The book I ordered from this website, which was from Blackwell's, was really pricey and took forever to come. They told me it would arrive in four weeks, but it took way longer than that. It was super frustrating, and I won't be using their service again.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
2.0

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Book in "very good" condition

D

4 reviews

7.5
Overall Rating
Would buy here again
Yes

First time using AbeBooks. There were multiple suppliers for the book I wanted, so I chose one based on the listed condition. However, the book I received wasn't in the condition they said it was in, with crease lines on the covers and spine. Just a heads up to be careful with the condition listings on there.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
8.0

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My awesome book

B

1 reviews

4.0
Overall Rating
Would buy here again
No

I got this super awesome book that I really wanted, but then I had to pay extra for shipping! It ended up being more expensive than the book itself, which totally sucked. I don't think I'll be buying from here again.

Detailed Ratings

Order
4.0
Service
4.0
Price
4.0
Delivery
4.0

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Rare book purchase

H

10 reviews

9.5
Overall Rating
Would buy here again
Yes

I finally found that rare book I've been searching for months! The service was amazing, and everything went really smoothly. I'm so pleased with my purchase.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

I wanted to buy a book, but got a CD!

S

2 reviews

5.0
Overall Rating
Would buy here again
No

Last week, I decided to buy a book online. I found one with the isbn number and ordered it. But when the package arrived, it was a CD! I was so confused because I know Abe doesn't allow selling CDs or DVDs. I messaged customer support about it, and they said I bought a CD. But CDs don't have isbn numbers, do they? The seller (Love2Love Books) was sneaky, and Abe's customer service was not helpful at all. I learned my lesson, and I'll be avoiding them in the future.

Detailed Ratings

Order
4.0
Service
2.0
Price
8.0
Delivery
6.0

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Book ordered in early March

M

1 reviews

4.0
Overall Rating
Would buy here again
No

I ordered a book back in early March and right away I asked for the tracking information once I got the order confirmation. Even though I followed up twice, I still haven't heard anything back about the tracking number or an explanation for why it's taking so long. It's already almost May and my book still hasn't shown up. The company's lack of customer service and communication is just terrible. I've noticed others are dealing with the same issue. I won't be using this company again and I'm pretty frustrated and short on cash. How can we make these companies responsible and make sure customers aren't left in the dark?

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
2.0

Do you already have an account?

Sheet music purchase

M

6 reviews

8.0
Overall Rating
Would buy here again
Yes

I just bought some sheet music that I needed, and it was supposed to come with a CD. The description said it was in 'very good' condition with minimal use, clean pages, and an intact spine. However, when I got it, I was let down because it wasn't as good as they said. The corners were all bent and floppy, there was someone's name written in pen inside, and there were lots of pencil scribbles on the pages. I know used sheet music can have some markings, but this was way more than they mentioned. It took me a while to erase all the pencil lines, which wasn't what I was expecting from the listing.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

Do you already have an account?

Long wait for book

L

1 reviews

4.5
Overall Rating
Would buy here again
No

I ordered a book two months ago and it hasn't arrived yet. I contacted customer service but got no answers or help. They just told me to file a claim with PayPal to get my money back. I'm annoyed seeing the book still being sold with lots of copies while I wait for mine. I don't trust this company and I wouldn't recommend buying from them.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
2.0

Do you already have an account?

Book purchase

F

28 reviews

9.5
Overall Rating
Would buy here again
Yes

I ordered a book online and it arrived really quickly and in excellent shape. The packaging was good as well. They have a great selection of books to choose from and I appreciate how easy it is to find what I need. I've purchased books from them in the past and it's always been a great experience! Online bookstores are awesome because you can discover items that you can't find in physical stores.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Rare first edition book

S

19 reviews

6.0
Overall Rating
Would buy here again
No

I bought a first edition book on this website not too long ago, but it never showed up. When I reached out for help, the customer service was not helpful at all. I kept going in circles with a system that felt like a robot, always asking for info I already gave when I placed my order. They said they would fix it, but they never did. After dealing with this for weeks, I decided to give up and find somewhere else to shop. I won't be using this website again and I'll make sure to tell others to be careful too.

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
4.0

Do you already have an account?

Book purchase

L

4 reviews

10.0
Overall Rating
Would buy here again
Yes

The selection of books on the website is really great, with lots of different genres and titles to choose from. The prices are pretty reasonable, so it's easy to find some good deals. One thing that I thought was really helpful was the option to search by seller, which helped me save on shipping when I ordered multiple books from the same seller. The books came really fast and were in really good condition, which was a nice surprise. All in all, I was super happy with my purchase and would definitely think about shopping here again in the future.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Recent book purchases

A

9 reviews

7.5
Overall Rating
Would buy here again
Yes

I recently bought some books and had a bit of a mixed bag experience. Some folks were real pros and provided top-notch service, but others didn't quite meet my expectations. There was this one seller though, who went above and beyond with their customer service. They actually gave me a refund and a sweet little apology note because some of the book's pages were messed up. It might seem small, but it really made me feel good about the whole purchase. Then there was another seller who blew me away with how quickly they delivered the brand new book I ordered. Overall, I had pretty different experiences with each seller, but most of my purchases left me feeling pretty happy.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
8.0

Do you already have an account?

Book orders

Z

1 reviews

9.0
Overall Rating
Would buy here again
Yes

My experiences ordering books from this site have been really good. The communication with the sellers has been clear and quick, so I can always find the book I want in the right condition. The search function on the website is easy to use and helps me find what I need in the big selection of books they have. Overall, I'm happy with the service I've received from the sellers on this platform.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

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About AbeBooks

AbeBooks, a subsidiary of Amazon.com, is an online marketplace for books, fine art, and collectables. Established in 1995 in Victoria, British Columbia, Canada, by Rick and Vivian Pura, and Keith and Cathy Waters, it facilitates the sale of rare, used, and new books by connecting sellers with buyers from around the world. The platform includes listings from thousands of independent booksellers, enhancing accessibility to a wide range of materials for readers, collectors, and scholars alike. AbeBooks became part of Amazon.com in 2008, further solidifying its position in the global book market.

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Contact Information

🌐 www.abebooks.co.uk

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Last update: November 29, 2024

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