Ferns n Petals - Reviews and experiences

Saw it at a buddy's place, I tipped him, delivery was quick and the rep was friendly, kinda smoothed the whole thing out

So, I knew I was satisfied when the box showed up with an actual handwritten note — I first saw this on Mark’s feed and tipped him to try it too; product did exactly what they said, kinda a small surprise.

I almost gave up, then they sent a replacement cake — delay, but when it arrived intact I felt relieved and grateful.

Not worth it — no delivery, no replies; tried other firms that were better, packaging was surprisingly intact though.

Ordered a few times now — packages show up when promised, product feels solid, surprisingly nicer than other places, saved a headache

Needed something special for my wife’s birthday, so I ordered flowers and a cake. Flowers smelled fresh, felt sturdy; cake was moist and not too sweet — she loved it.

Delivery was supposed to arrive on the 25th, nothing. Customer service at first stonewalled me, wouldn't cancel — super frustrating. After a bit they did sort it though, so I'm... reluctantly okay.

I almost skipped it — saw it on my cousin's feed and thought, really? Shipping a cake to Ahmedabad from the US. Gave it a try though. First time I blamed bad luck, second time it arrived dry and hard inside. Not thrilled, not thrilled.

not great, but it did the job. I used them for a birthday in Toronto last month and expected better — cake looked like a $10 grocery one while I was charged way more. First impression was disappointment and suspicion, yet it arrived on time and tasted okay.

I first saw this on a friend's post and told my partner to order. Delivery was due Sept 25, but two days later it's still not here. Customer care kept saying "today" and nothing changed. Not great, though the item itself looks okay.

Funny thing — I pictured my sister opening everything, and then the tracking showed delivered but it wasn’t. Had to phone them a few times, which was annoying, and only some items showed up two days later. She actually loved the stuff, so happy ending — not perfect, but keep an eye on tracking and call early.

cake and flowers looked good and guests liked them. Then the musician mix-up happened; they called last minute saying no guitar for 15–20 minutes, no clear refund, kinda felt sloppy.

I didn't expect this to be smooth. Placed an order, paid up front, then nothing for days — no call, no update. Eventually they emailed saying vendor issues, could not ship. Other companies I've used at least pick up the phone or send a quick note; this felt sloppy and unprofessional. Not useless — support did sort out refund after chasing them, but delivery/service need work.

I ordered a cake and some chocolates for my partner’s birthday and I was nervous about the delivery slot — I’ve had sketchy deliveries before. The cake showed up late but intact, so that worry eased, though the chocolates never arrived. I called, asked a few times, got vague answers, honestly. So not great customer service, but cake tasted fine and did save the night. Still annoyed, but kind of usable.

call and confirm twice — customer support was a mess, btw.

20pm and... crickets. Only a bot to talk to, which kept looping me around choices and then shutting down. I kept fiddling with the chat, tried the phone, finally got through around 3:50pm. They said they couldn’t reach the delivery partner and would “update in two hours” — which, yeah, didn’t exactly inspire confidence. Weirdly, when it did arrive later the bouquet actually looked surprisingly fresh, like, nicer than I expected given the mess of updates. So small win there, a little surprise. Still, the whole experience felt sloppy: no proactive messages, no human contact until I chased them, and that “we’ll call you” line felt wishy-washy. I’ve been a customer since they launched, so I notice the slip. If they cleaned up the communication I’d come back, but until then I’m hesitant.

I actually liked the product and would tell people — I first saw it on Instagram and even tipped my sister — but the delivery was a bit of a mess. I ordered two days before a birthday, they used Blue Dart and customer support basically said couriers can't promise times. Nobody warned me it was courier-delivered or that it might show up after the date. I asked for a pickup point and they wouldn't give courier details. In the end it arrived late but intact, so not perfect, still worth it if you plan ahead.

I ordered a bouquet for my mom's birthday and I was really looking forward to surprising her with beautiful flowers. But when the bouquet showed up, I was shocked to see how sad the flowers looked. They seemed like they were picked way too long ago and just left out to dry up. It was seriously the worst bouquet I've ever laid eyes on! And on top of that, the delivery person obviously stomped on it because there were dirty footprints all over it. I was so ashamed to hand over that pitiful excuse for a bouquet to my mom on her special day. I forked out my hard-earned cash for this and ended up getting a huge letdown. Save your money and go somewhere else!

It's not easy to come across a service that really lives up to what it promises, but let me tell you, this online gift service totally blew me away. They have such a wide variety of stunning flowers and top-notch items to choose from, it's like a dream come true for any special occasion. And let's talk about how simple it is to place an order online, especially for those of us who are living abroad - it's a total game-changer. Major kudos to the team running this show for their hard work and top-notch customer service. I'm so grateful that they're helping us stay connected with our loved ones in such a smooth and easy way.

I'm really let down by the flowers I bought recently. They weren't at all like the ones in the picture and way smaller than expected. I tried talking to customer service but they couldn't really help me. It's been a really frustrating and disappointing experience dealing with this company.