Bitdefender - Overall Rating based on 28 reviews
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Security software subscription
The security software works really well, but their customer service is seriously lacking. I tried reaching out for help on their website a few times, but got no response at all. After trying three times, I just decided to cancel my subscription, even though I'd been a customer for three years. How a company treats their customers really shows what they care about, and the lack of help when I needed it was pretty disappointing.
Awesome product, amazing customer service
I really love this product! It works great and keeps me safe when I'm online. The customer service is so awesome too! They always reply super quickly and keep me informed if it takes longer to answer my question.
Recent protection purchase
I just got this new computer protection software and it's been amazing. It runs smooth in the background, doesn't slow down my system, but it catches all those sneaky malware and viruses trying to mess up my device. The interface is easy to use and navigate, so it's easy to customize settings and run scans. I feel really good knowing my device is safe with this protection.
Overpriced anti-virus
Bitdefender's antivirus software is way too strict, eh? It blocks users from getting into certain files even if you turn off the shields. It's kind of sketchy, like malware, eh? So, I decided to go with a free alternative like Avast instead. And to top it off, the customer service was pretty disappointing, eh?
Quick and effective service
The help I got from that guy was amazing. He paid attention, knew what I needed, and acted fast and right. I was really impressed with how professional and quick he was.
Internet security software
I just bought this internet security software and had a big problem with the payment. I tried to pay with my credit card but the system wouldn't accept it. They wanted more banking info, and that made me really suspicious. Now I'm feeling on edge and worried about fraud.
Bought software, got refund
I ended up buying this software and it worked so great. But then I changed my mind and didn't want to keep using it anymore, so I wanted to cancel. The customer service was super kind and they gave me a refund, even though I forgot to turn off the auto renewal. I'll definitely use this again in the future.
Top-notch security
Since I started using this security program, my devices have been super protected. No viruses, no malware, and no cyber attacks getting through. And when I had a small issue, the support team was amazing, available all the time to help out. Their customer service is top-notch, always fixing things quickly.
Subscription renewal
That situation was so frustrating! At first, they charged me too much, then they lowered it, but it's still not working right. Whenever I need tech support, it takes forever and they always make me do things that are really confusing. The product itself might be okay, but everything else is just a mess.
Recent Windows 11 upgrade
Bitdefender doesn't work on Windows 11 and it's been causing all sorts of problems. Technical support has been absolutely no help at all.
Recent software purchase
After I bought some new software, I ran into a problem where the program decided that good ol' Windows Notepad was actually a virus and kicked it to the curb, leaving me stuck without a text editor on my Windows system. It was pretty annoying, especially since it happened on a bunch of different laptops with a clean Microsoft ISO setup. Turns out it was a mistake, so now I gotta go hunt down a different text editing program.
Cyber security purchase
I really like this cyber security company, eh? Their customer support is just amazing and their products are really top-notch. They are always working on improving and staying on top of things. I kinda wish their email security also covered Android, but overall, I am super happy with everything they offer, eh?
Software purchase
I can't believe how this company tries to trap you into automatically renewing their software. Seriously, eh? If they just made it easier to cancel, I might think about renewing. The software itself works fine, but their shady practices are a big no-no. It's like they don't care about customers at all, only about making money, eh?
Anti-virus software
The anti-virus software I bought was great - super solid and dependable. It was a breeze to set up, customize, and keep up, so no stress or hassle there. The folks in customer service were top-notch - really friendly, helpful, and just a pleasure to work with. Their knowledge and professionalism definitely made a difference in the whole experience. Big thanks to them for their outstanding service.
Multi-device software for the family
My family has been using this multi-device software since 2015 and we're really happy with it. It gives us the security we need in today's digital world and makes us feel at ease. The software is easy to use and does a great job of keeping our devices safe from online threats. And the customer service is top-notch - any questions or problems we've had were sorted out quickly. I would definitely recommend this product to anyone looking for reliable cybersecurity protection.
Netgear Armor protection
I've been using Netgear Armor protection since May 2020 and it's been really great. It's like having a shield on my devices wherever I go, keeping me safe from all the bad stuff online. I love how Bitfender blocks all those sketchy websites and keeps me away from phishing scams. And when I needed help extending my subscription, their customer service team was so nice and helpful. They solved my issue super fast and made sure I was happy. If you want a product that works great and has awesome customer support, Netgear Armor is the way to go!
VPN subscription renewal
I've been a customer since 2022 and I have always received amazing customer service from knowledgeable and patient staff. When I had to renew my VPN subscription recently, the agent I spoke to went above and beyond to answer all my questions and make sure I understood everything. Their calm and patience really helped ease my concerns and I felt confident that everything was being taken care of properly. This company has given me peace of mind with their security options and keeping me up to date on cybersecurity news. The pricing for their services is really good considering the level of protection they offer. My family and I are really happy with the top-notch service we get from this amazing company.
Effective security software
I got really great technical support when I needed it. The person helping me was super patient and walked me through all the steps to fix my problem. I'm really happy with the service I got.
Auto renewal charge
I had a bad experience with an antivirus software that claims to be a top cybersecurity provider. I was not happy with their auto-renewal process. I thought everything was fine after I turned off the auto-renewal on their website a month before my subscription was due to renew. I got an email confirming it, but I didn't really read it carefully. But then, I got charged for a whole year without any notice. When I went back to their website to check my settings, the option to manage my subscription renewal was suddenly gone. The email I got about the charge didn't match what I had cancelled a month earlier. I felt tricked and cheated by this company, so I've decided not to use their services again. It's too bad that a company with such a good reputation would do something so unprofessional.
Product inquiry solved efficiently
My experience with the customer service team was fantastic when I contacted them about the products I bought. They got back to me quickly, gave me lots of useful info, and were super polite the whole time we talked. I was really impressed by how much they knew and how helpful they were.
Review with most votes
Tech support chat
I was actually quite surprised by how great the tech support chat was. Normally I just get stuck talking to robots, but this time there was a real person on the other end. And n... Read onBy: Shania Miller