Transunion20 reviews
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I've had a really bad experience with this credit bureau. I keep trying to fix mistakes in my personal information, but they keep mixing it up with someone else's. It's been a big problem for me, like when a car loan showed up on my account even though I don't have one. I paid for a subscription and reached out to them multiple times, but it took them months to fix the mistakes. And just when I thought things were fixed, new errors showed up, like someone else's address and a $500,000 house mortgage that isn't mine. I disputed it, they said they updated my profile, but nothing changed.<br><br>This credit bureau is the worst I've ever dealt with, and it worries me that the Canadian government and banks trust them. It's not okay that such important financial information can be so wrong and mishandled. Canadian banks shouldn't be using this unreliable credit score provider to make decisions like approving mortgages.
Credit score reporting
I had a big drop in my credit score recently with TransUnion because of just one credit check for a loan. Even though I've been good with making payments on time and managing my credit responsibly for a while, my score took a sudden nosedive. This messed up reporting has got me feeling frustrated and worried, because I've put in a lot of effort to build up my credit. I haven't bothered to deal with TransUnion's website or customer service about it, but I think it's important to tell others about my bad experience. It's pretty disappointing to come across such incompetence and lack of clarity in the credit reporting world.
Address update
I had the worst time with this company's customer service recently. All I wanted was to update my address since I moved a while back, but it turned into a total nightmare. The reps didn't seem to know what they were doing, and kept passing me around without fixing anything. Waiting on the phone was the worst part, and the whole thing was just so annoying and took up so much time. I even tried to make a formal complaint, but that was just as hard as trying to update my address. This kind of incompetence shouldn't be okay, and it's just not right for a company to treat their customers so badly.
Account issues
Eh, I would totally give them a zero if I could, eh. They're not helpful at all, eh. I've been dealing with this account reporting me delinquent for 12 years and they haven't done a darn thing about it, eh. The info on the account is all wrong and I can't even access it, eh. It's a total joke and I'm thinking of suing them along with the other company involved, eh. It's gross that they have control over my financial stuff. Ugh, eh!
Credit score issues
My experience with this company was awful! They didn't keep proper track of my payments and didn't handle my disputes well. It really hurt my credit score, which was so frustrating. I had to keep reminding them to do their work right. It's not right that they don't take their responsibilities seriously, especially towards black and brown folks.
Dispute filing difficulties
I can't believe how bad the customer service was when I tried to file a dispute with this company. First, I tried online but kept getting errors that sent me back to the start. So I called customer service for help and waited on hold for over an hour. Finally, I spoke to someone with poor English who transferred me to another person. But that person ended up hanging up on me without fixing anything. It's really unprofessional and unacceptable nowadays. I hope others speak up and do something about this shady behaviour.
Credit report purchase
I recently bought my credit report from your company and I had a pretty annoying experience, eh. I got an email saying it was ready, but then couldn't find it online so had to call for help, y'know. Spent nearly 2 hours on the phone talking to 5 different folks, all with pretty thick accents that made it hard to understand, eh. None of 'em could really help me find the info on the website, and they couldn't even explain why I got the email in the first place, eh. One of 'em even had trouble figuring out how many months are in a year, can you believe it, eh. Was pretty disappointed to see the customer service team lacking in listening and communication skills, eh.
Credit report analysis
My experience with the customer service representatives at this company was so frustrating. When I called to ask about an issue with my account, they were not helpful at all. The first rep I talked to just told me to go online, but I had already tried that. When I called back to update my info and deal with the ongoing problem, I got the same unprofessional treatment. They talked down to me, saying it was a credit bureau and I should handle it online. I had to push to speak to someone who could actually help, and finally, they transferred me to another department. They clearly weren't listening to me or interested in fixing things. The way they acted was just not right for customer service - it was unacceptable.
Notice of Levy against Wells Fargo Bank for $23,000,000.00
OMG, this is insane! Larry Wetzel filed a Judgment and Affidavit against Wells Fargo Bank for a huge $23,000,000.00 in St. Clair County, Illinois. It's all drama!
Issue with missing banking accounts on credit report
I've been with Transunion for a few years now, and I have to say, their service is a real joke. I've got two bank accounts that I've had for almost 7 years, and I've never missed a payment on either of them. But when I looked at my credit report on Transunion, I couldn't believe it - both those accounts were missing. How can a reputable credit bureau like Transunion mess up something so basic? It's unbelievable that they want people to trust their credit reports when they can't even get simple account info right.
Credit score subscription
I signed up for their credit score service, and it definitely helped boost my credit score. But when I wanted to cancel, it was such a hassle. Why do I need to go through all this trouble just to end a subscription? It's frustrating and so old-fashioned. They don't make it easy to leave - making us go through long phone calls and transfers between staff. They even blocked me from my account, saying they couldn't verify my identity on the same device I used to join and pay. It's just ridiculous.
Monthly subscription cancellation
Don't bother shelling out for the monthly subscription, it's a pain to cancel and way more complicated than it needs to be. Save yourself the headache and go with a free option like Credit Karma, it's just as good. And seriously, asking for your SIN card details over the phone and then passing it along to some company in India? Big no-no for security. You could end up getting scammed or having your info stolen. Best to steer clear of this service altogether.
Credit report purchase
This company is an absolute disaster, I tell ya. I tried to buy a credit report and it was a total nightmare. The whole authentication thing was a disaster, had me making a bunch of phone calls. The first person I talked to had technical problems and didn't even bother calling me back. The second just kept passing the buck, and the third told me they couldn't help until next week but still charged my credit card right then and there. The customer service is a total joke, do yourself a favour and steer clear of this hot mess.
Identity verification process
I was so disappointed with the customer service at this company, eh. The folks they got working there just don't know what they're doing and don't seem to care about us customers, eh. I tried to reach out for help with an identity verification thing, and not only did they not get why I was callin', but they talked to me like I was a total dummy, eh. The way those reps treated me was just so unprofessional and disrespectful, it really bummed me out, eh.
Credit report issue resolution
That was such a terrible experience trying to fix an error on my credit report, eh? I had multiple frustrating chats with reps who had a hard time with English and kept giving me conflicting info. Their incompetence and lack of responsibility were shocking, you know? At first, they told me to wait five business days and then give them specific document numbers over the phone to sort it out. But later, they said I had to mail in the docs. How can they mess up something as important as a credit score, eh? It's just mind-boggling.
Credit score check
This company is a total scam, eh! Make sure you're careful when checking your credit score with them because they conveniently forget to mention those hidden charges that sneak up on your bank account later. And let me tell you, their website is a complete disaster, I tell ya - you'll get a headache just trying to navigate it. And don't even get me started on their customer service - talking to them on the phone is like talking to a brick wall, and good luck trying to understand them with that heavy accent from another country. It's just plain ridiculous, eh!
Got a credit report
Transunion is the worst! I tried to get my credit report and it was a total nightmare. They hide charges and make it so difficult to cancel. It's a total scam, don't even bother!
Credit score
Oh man, those guys are so sketchy with their trust scores. Can't trust 'em, that's for sure. Be careful with your credit - total scammers!
Credit report
This place is brutal! The website always screws up, and the staff is super rude and unhelpful. They never do anything to help you out!
Credit monitoring subscription
I just got a credit monitoring subscription, eh, and honestly, it's been a bit of a letdown, you know. I logged in and was expecting to see my credit score and report, but there was nothing there, which was pretty disappointing. So, I reached out to customer service for help, but they were not very helpful, eh. They didn't seem to know what they were doing and just kept passing me around to different people, wasting my time. There was one person who kept asking me for the same info I already gave when I signed up, which was just frustrating. The whole customer service team seemed really disorganized, and it made me doubt the quality of the service. Even the live chat guy, Lanzy, was not very nice and didn't really help me out, just ending the conversations without solving my issues, you know.
About Transunion
TransUnion is a global credit and information management services company that provides a wide range of products and services to consumers and businesses. It was founded in 1968 in the United States, with its headquarters in Chicago, Illinois. The company operates in numerous countries, including Canada, where it offers credit reporting, credit monitoring, and fraud protection services. TransUnion collects and aggregates information on over one billion individual consumers in more than thirty countries. The company's primary business is to provide credit information and risk management tools to businesses, which in turn helps these businesses make informed decisions on lending and creditworthiness. For consumers, TransUnion offers services to check their credit scores, monitor credit, and protect against identity theft. Over the years, TransUnion has expanded its offerings to include analytics and decisioning solutions, capitalizing on the vast amount of data it manages to provide insights to businesses and consumers alike.
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Categories Transunion
Credit & Loans | Lending money | Comparing loans
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Last update: November 2024
Review with most votes
Credit report
This place is brutal! The website always screws up, and the staff is super rude and unhelpful. They never do anything to help you out! Read onBy: Grant